Kristeena Rutledge | Page 8

Awesome and Honest I had a bad sales side experience at this dealership and didn't want to go back. Then I purchased a Kia Optima from Carvana.com and wanted to have an I had a bad sales side experience at this dealership and didn't want to go back. Then I purchased a Kia Optima from Carvana.com and wanted to have an actual Kia service center to get checked. I ended up with the service rep that was amazing. She worked us in and was very upfront and honest about everything. At that time the car was under warranty still and she made sure that they checked out every little thing as if they were putting it on their lot to sell. She is the only reason I returned to Parkside Kia and continue going back. It's because of her I ended up there to purchase another Kia vehicle. I have nothing negative to say about service at Parkside Kia. More

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Service department made getting service convenient and easy. 1 comfortable waiting area with snacks, clean restrooms, adequate space, and sitting areas 2 friendly staff 3 competent staff 4shuttle to shopping 1 comfortable waiting area with snacks, clean restrooms, adequate space, and sitting areas 2 friendly staff 3 competent staff 4shuttle to shopping available 5 no pressure on customer when turning down additional service tasks More

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Excellent Customer Service Customer service is always excellent in the service department. Kristenna always takes good care of me and keeps me updated with what is going on with Customer service is always excellent in the service department. Kristenna always takes good care of me and keeps me updated with what is going on with my vehicle. More

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Excellent service Always excellent service and customer service. Made sure the car was running smoothly before releasing the car back to me. I appreciate the attention Always excellent service and customer service. Made sure the car was running smoothly before releasing the car back to me. I appreciate the attention to detail More

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Great experience. The Emergency Parking Brake (EPB)on my 2017 Kia Sorento V6 LTD did not seem to be working properly. With 51,000 miles, the car is still under warrant The Emergency Parking Brake (EPB)on my 2017 Kia Sorento V6 LTD did not seem to be working properly. With 51,000 miles, the car is still under warranty. On my initial visit on 7/8/19, they found that the parking brake switch was not setting the parking brake. If you pull up on switch and hold it, the parking brake would set but would disengage when released. They found that the swtich had shorted so they needed to order a switch. They also did a multi-point inspection and took care of 2 recalls that I did not know about. On my return visit on 7/18/19, they installed the new EPB switch. Since under warranty, there was no cost to me. Since the work was going to take 3 hours, Kristeena offered me a loaner car and I took advantage of her offer. One of the maintenance workers was kind enough to get my cooler out of my car and put it in the loaner. This allowed me to do my grocery shopping. Kristeena was great from start to finish on both visits. Tracie actually checked me in as Kristeena was on her lunch break when I arrived but Kristeena greeted me and apprised me of everything as soon as she returned from lunch. More

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Efficient and customer oriented Welcoming and eager to comply with service needs and offer additional items for replacement or service based on outcome of inspection Very satisfied Welcoming and eager to comply with service needs and offer additional items for replacement or service based on outcome of inspection Very satisfied as to how my service visit was handled More

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Service Excellent service department with a professional and friendly staff. The waiting area was comfortable with plenty of snacks and drinks that were no c Excellent service department with a professional and friendly staff. The waiting area was comfortable with plenty of snacks and drinks that were no charge. Great experience More

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Always great service and with a great smile. I gave five stars because Parkside Kia and their employees deserve it. Im a proud Parkside Kia Rio owner, and Im glad I bought car from Parkside Kia. I gave five stars because Parkside Kia and their employees deserve it. Im a proud Parkside Kia Rio owner, and Im glad I bought car from Parkside Kia. Employees are always friendly and very courteous. The waiting area is clean with complimentary snacks and drinks. When my Rio is done with a oil change, Kristeena always calls me and lets me know when I dont wait for my Rio. Kristeena always goes over with me what services were done and asks if I have any questions. Im glad I bought my Kia Rio from Parkside Kia, thanks everyone at Parkside Kia! More

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Excellent service The service department has a very professional attitude. After my car was check the employee came to the waiting room and explained to me what was f The service department has a very professional attitude. After my car was check the employee came to the waiting room and explained to me what was found and the cost to make the repairs. The time I was told to make the repairs was correct. More

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Is there better customer service in E Tn? I would consider buying a Kia from Parkside simply due to the excellent customer service from the service dept. Always kind, always coffee and snacks, I would consider buying a Kia from Parkside simply due to the excellent customer service from the service dept. Always kind, always coffee and snacks, always polite and using my name, alwasy washing my car, always making my day for a simple oil change. I only WISH any other business had this kind of customer service. This is a lost "art" with today's business and Kia is keeping it old school hospitality. LOVE THEM!! Brian Murphy Fleenor Security Systems More

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