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Kristian Heinrich
Kristian Heinrich at Russ Darrow Metro Chrysler Dodge Jeep RAM

Kristian Heinrich

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
31 Reviews
4.6

31 Reviews

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31 Reviews of Kristian Heinrich

September 23, 2025

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Service was ok it started out great then it got a little off track, but it was better in the end. More

by LESLIE.SHEARD
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Recommend Dealer
Yes
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Sep 23, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Hi Leslie: We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Justin Hanna justin.hanna@russdarrow.com

September 16, 2025

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Took care of all my needs. Been going there for 5 hrs and they always treat me right. More

by pac02transam
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Recommend Dealer
Yes
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Sep 16, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

August 31, 2025

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The service is always good and the wait time is pretty decent not too long More

by redwardsr41
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Recommend Dealer
Yes
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Aug 31, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

August 23, 2025

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I always recieve good service when I bring in my jeep I don't take any where else thanks More

by jeep4me1
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Recommend Dealer
Yes
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Aug 23, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

August 21, 2025

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Megan and Christian were very helpful in getting my repairs done. I was in and out within an hour for my sound system repair. Great job! More

by ajhetrick5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevante Hamilton, Megan Villmow

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Aug 21, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Megan Villmow, Michael Reichert

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 01, 2025

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I have been there numerous times With both of my vehicles. I’ve been Very pleased More

by RHAYES868
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Megan Villmow, Michael Reichert , John Vansickle

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Aug 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 24, 2025

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Employee Rating

Services was great. Friendly and professional and throughly great. Thanks for the great customer service. More

by MOOREFUN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Megan Villmow, Michael Reichert , John Vansickle

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Jul 24, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

July 17, 2025

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Employee Rating

great location to get the car done around my house at my earliest convenience good service More

by jeff.conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Michael Reichert

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Jul 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

July 04, 2025

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Employee Rating

Friendly, Fast and considerate. Easily to talk with very helpful and knowledgeable and will explain everything to you. And I love the new video when you’re waiting for an oil change More

by REDLADY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

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