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Kristian Heinrich
Kristian Heinrich at Russ Darrow Metro Chrysler Dodge Jeep RAM

Kristian Heinrich

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
35 Reviews
4.6

35 Reviews

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35 Reviews of Kristian Heinrich

October 26, 2025

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Employee Rating

As a repeat customer, I’m so pleased with this purchase because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the More

by adamzfish3
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Julian Barnes, Clayton Duckworth, Adrian Ellis

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Oct 26, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for your feedback on your recent visit to Russ Darrow Metro Chrysler Dodge Jeep RAM. It's great to hear that we were able to assist you and that you had such a positive experience. Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

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Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More

by MARILYNC68
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Oct 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

October 08, 2025

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Kristian Heinrich has been servicing my car for past three visits to your dealership. He is courteous and professional. I appreciate his diligence and service. More

by Peter
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

October 01, 2025

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Jermaine is a great help and the the of the service team works well together More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard , Megan Villmow

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Oct 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

September 23, 2025

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Service was ok it started out great then it got a little off track, but it was better in the end. More

by LESLIE.SHEARD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Hi Leslie: We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Justin Hanna justin.hanna@russdarrow.com

September 16, 2025

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Took care of all my needs. Been going there for 5 hrs and they always treat me right. More

by pac02transam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

August 31, 2025

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The service is always good and the wait time is pretty decent not too long More

by redwardsr41
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

August 23, 2025

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Employee Rating

I always recieve good service when I bring in my jeep I don't take any where else thanks More

by jeep4me1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

August 21, 2025

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Employee Rating

Megan and Christian were very helpful in getting my repairs done. I was in and out within an hour for my sound system repair. Great job! More

by ajhetrick5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevante Hamilton , Megan Villmow

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Aug 21, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Employee Rating

Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Michael Reichert , Megan Villmow

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

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