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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson | Page 2

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.8
110 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

8 yrs

4.8

110 Reviews

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110 Reviews of Krystal Gipson

July 30, 2026

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Employee Rating

I'm a retired aviation mechanic and now disabled but still very particular about how my vehicles and equipment are maintained. I've used James Woods for years now and never left less than please. Firs More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe, Bryan Stanley

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Jul 30, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I am thrilled to hear that you have consistently received first-rate professional service at James Wood Chevrolet Buick GMC Decatur. Your loyalty as a long-time customer means a lot to us, and I appreciate your trust in our team. We look forward to continuing to assist you with all your vehicle maintenance needs in the future. Our team is proud to serve customers in Keller, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 23, 2026

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Employee Rating

Excellent service provided by Krystal and the staff. Karen is a knowledgeable and personable sales representative. This is the 3rd Enclave purchased from James Wood. More

by gsgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your loyalty and am thrilled to hear that Krystal and Karen provided you with excellent service during the purchase of your third Buick Enclave at James Wood Chevrolet Buick GMC Decatur. We are dedicated to ensuring a great experience, and we look forward to assisting you again in the future. We are proud to serve customers in Decatur, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 18, 2026

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Employee Rating

Wed scheduled appt online, arrived and was told I could not wait for my truck on Wed. Re-scheduled for Friday and arrived at 7AM for my sunroof to be adjusted. I waited 2hrs, then went to ask about my tr More

by Rmartinez131
Service Time
Service Communication
Recommend Dealer
No
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Jul 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your frustration regarding the delays with your truck's sunroof adjustment at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. We strive for efficiency and appreciate you bringing this to our attention. I invite you to reach out to me directly to discuss your experience further, as your satisfaction is important to me. Thank you for your patience, and we hope to better serve you in the future. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 17, 2026

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Employee Rating

Kristal was my service advisor & she was a pleasure to work with. Unfortunately they were unable to fix the software problem on my brand new truck which is a bit frustrating. The intermittent issue contin More

by kevinstillwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Kevin. I’m glad to hear that Kristal was a pleasure to work with during your visit to James Wood Chevrolet Buick GMC. I understand the frustration of having ongoing software issues with your new truck, and I appreciate your patience. Please feel free to reach out to me directly to assist you further and ensure your complete satisfaction. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 12, 2026

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Employee Rating

The sales group was great to work with. We scheduled our first oil change service and it went nice and smooth. Keep up the good work James Wood's TEAM! More

by JFLOOD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 13, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your kind review is greatly appreciated! I'm happy to hear that you had a great experience with our sales team and that your first oil change service went smoothly. I appreciate your kind words, and we will continue to strive for excellence here at James Wood Chevrolet Buick GMC Decatur. We look forward to serving you again in the future! Our team loves supporting customers in Keller, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 10, 2026

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Employee Rating

Communication was lacking. No one called me to tell me my truck was ready to be picked up…for over a week or so. More

by JASON@MASTENAIR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Jason. I understand that communication is crucial, and it's concerning to hear that you did not receive timely updates about your truck's readiness at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. I appreciate your input and am always looking for ways to improve our customer service. If you have any further concerns, please feel free to reach out to me directly. I'm here to assist you. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 09, 2026

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Employee Rating

Good experience and Krystal was good on keeping me update. Was pleased with the loaner vehicle. Service was done in a prompt manner. More

by bswadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear you had a good experience with us at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Krystal provided you with timely updates and that you were pleased with the loaner vehicle. Our team strives to provide prompt service, and I appreciate your feedback. We look forward to seeing you again in Keller, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 08, 2026

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Employee Rating

Brought truck in for radio screen issues, was told an update would fix it and did not. Had same problem with previous truck. It’s something that will probably keep me from buying a GM product ever again! More

by scbrewer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your frustration regarding the radio screen issues you have encountered with your truck. I appreciate your feedback, as it helps us improve our services at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. Please reach out to me directly so we can discuss this matter further and work towards a resolution. I am here to assist you and serve our customers. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

July 04, 2026

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Employee Rating

Great service. Quick to do work and clean the truck after service. Work is dependable. More

by mrbradh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 04, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your amazing feedback, Brad! I’m glad to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. We strive to provide quick and dependable service while keeping your vehicle in top shape. We look forward to serving you again in the Wichita Falls, Texas area! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

June 30, 2026

Dealership Rating
Employee Rating

The young lady checking me out was rude and the service lady had to come over and help me use my points. The mechanic was either unqualified or over charging me the $1500 estimate cost a dollar to fix.. I More

by NTOPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Drew Ward

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Jul 01, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your concerns regarding the service you received at James Wood Motors, but we are unable to locate you in our system based on the name in your review. Your feedback is appreciated as it helps us improve. I encourage you to reach out to me directly with your name and phone number so I can discuss your situation in more detail. We hope to regain your trust in the future. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

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