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Krystal Gipson
Krystal Gipson
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
71 Reviews
Dealership Experience
2 yrs, 5 mos
Industry Experience
7 yrs, 8 mos
71 Reviews
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71 Reviews of Krystal Gipson
Verified Customer
April 30, 2026
Great service and everyone kept me up to date and were very friendly. They even alerted me that I needed a recall done. very friendly. They even alerted me that I needed a recall done. More
by GBROWN3P
Other Employees Tagged: Russell Fox, James Love, Jose Martinez
April 26, 2026
I have no real issues with Krystal or Herb, but I would have expected that a dealership as a whole like James Woods would have done a better job on inspecting a vehicle that they are selling. It took over have expected that a dealership as a whole like James Woods would have done a better job on inspecting a vehicle that they are selling. It took over a month to get the car after I bought it because they hadn't noticed that the sun roof head liner had fallen. Then the check engine light came on due to an issue with the transmission and it took another month to get it in for the transmission repair. It was repaired and I asked about the drivetrain warrant that came with the vehicle. They told me the transmission issue was not part of the drivetrain but they would cover it. As it turns out they charged it to my extended warranty. After I picked up the car, I noticed the dash configuration & car settings had been changed and back screens were going up and down with the ignition so got the controller to turn them off and noticed that one of the screens was fried. Now the air conditioner has gone out, the trunk light no longer works. I've bought numerous new and used Cadillacs from Wagner Cad X2, Arlington/Frank Kent Cad, Bacon Autoplex, Massey/Dallas Cad, Lone Star and never had issues like this. More
by MARTIN40
Other Employees Tagged: Herb Lockhart
April 14, 2026
Messed up my financing. My refund for unused warranty has not been issued. Wasn’t even started and I had to resend documents. Car has been in shop twice since I bought it 2 My refund for unused warranty has not been issued. Wasn’t even started and I had to resend documents. Car has been in shop twice since I bought it 2 months ago. Had to wait a few weeks for loaner and now in shop over 3 weeks. So not very happy. More
by ZIPNFLASH
Other Employees Tagged: Chad Huddleston, Jeff Morris
April 09, 2026
Staff Very friendly, clean, nice waiting area. I like they clean the truck after getting it done I like they clean the truck after getting it done More
by DIANATORRES_1982
Other Employees Tagged: Dason Howard
April 08, 2026
James Wood always provides outstanding service every time I take my truck in for an oil change. The entire staff is very friendly and courteous. I would recommend James Wood service to friends and family mem I take my truck in for an oil change. The entire staff is very friendly and courteous. I would recommend James Wood service to friends and family members. More
by Kirk K.
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