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Krystal Gipson
Krystal Gipson
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
99 Reviews
Dealership Experience
2 yrs, 7 mos
Industry Experience
7 yrs, 10 mos
99 Reviews
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99 Reviews of Krystal Gipson
July 23, 2026
Excellent service provided by Krystal and the staff. Karen is a knowledgeable and personable sales representative. This is the 3rd Enclave purchased from James Wood. Karen is a knowledgeable and personable sales representative. This is the 3rd Enclave purchased from James Wood. More
by gsgirl
Verified Customer
July 18, 2026
Wed scheduled appt online, arrived and was told I could not wait for my truck on Wed. Re-scheduled for Friday and arrived at 7AM for my sunroof to be adjusted. I waited 2hrs, then went to ask about my tr not wait for my truck on Wed. Re-scheduled for Friday and arrived at 7AM for my sunroof to be adjusted. I waited 2hrs, then went to ask about my truck. I was told it was still parked and not started on. I told Krystal to just bring it around and I was taking it elsewhere to fix the sunroof. Krystal then came back and said O its on the lift and the tech said it was off my 3mm and he is adjusting it now. Total of 3hrs for a sunroof adjust is not very efficient. Very frustrating process between online scheduling and the actual dealership. More
by Rmartinez131
July 17, 2026
Kristal was my service advisor & she was a pleasure to work with. Unfortunately they were unable to fix the software problem on my brand new truck which is a bit frustrating. The intermittent issue contin work with. Unfortunately they were unable to fix the software problem on my brand new truck which is a bit frustrating. The intermittent issue continues. More
by kevinstillwell
July 08, 2026
Brought truck in for radio screen issues, was told an update would fix it and did not. Had same problem with previous truck. It’s something that will probably keep me from buying a GM product ever again! update would fix it and did not. Had same problem with previous truck. It’s something that will probably keep me from buying a GM product ever again! More
by scbrewer13
June 30, 2026
The young lady checking me out was rude and the service lady had to come over and help me use my points. The mechanic was either unqualified or over charging me the $1500 estimate cost a dollar to fix.. I lady had to come over and help me use my points. The mechanic was either unqualified or over charging me the $1500 estimate cost a dollar to fix.. I was planning on a new vehicle with Drew as always but probably going elsewhere. More
by NTOPAUL
Other Employees Tagged: Drew Ward
June 27, 2026
I choose to have my truck serviced here because of the awesome employees that I interact with. They are pleasant and professional. Any service they provide is done efficiently and timely. awesome employees that I interact with. They are pleasant and professional. Any service they provide is done efficiently and timely. More
by T49TOWNSEND
