Kurt Anderson

I initially bought my 2019 Jeep Compass in for service in August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a lie. I was informed my vehicle needed a new $260 auxiliary battery, to aid in the repair process for the TCM issue. Long story short, a few hours after receiving my vehicle, the TCM issue happened again. The coolant issue was still ongoing as well. I had my vehicle towed back to the Service department February 19,2024 for the same aforementioned issues. This time I was advised there was a coolant leak found. The coolant bottle and lower radiator hose was replaced (Misdiagnosis). TCM issue was resolved. I picked up my vehicle on March 1, 2024. On March 5, 2024 the coolant issue happened again, my vehicle was overheating. I checked the coolant bottle and the fluid was low. I refilled the bottle with coolant after the vehicle cooled down. I was able to drive with no issues, until 4 hours later. The coolant issue actually gotten worse, once the repairs were made. I addressed my concerns with Kurt (in person visit) on March 19, 2024. He advised me to bring my vehicle back on March 28,2024 at 10am. I was able to drive my vehicle back to the Service Department on March 27, 2024 to drop off. On March 28, 2024 I received a text message from Alex, informing me of a misfire. A few hours later, I received a phone call from unknown person (I forgot his name) at the Service Department, stating my vehicle needs a new engine, and coolant is getting into the crank case. He quoted me a price of $12,000 to replace the engine. After I picked up my vehicle, the first thing I did was have my significant other check my oil dipstick. The oil was not milky. I also had to refill the coolant bottle. I believe the engine damage could’ve been avoided, if the coolant leak issue would’ve been resolved in August 2023, when they advised me there was no leak upon pressure test (Misdiagnosis). Which I know was a lie. Why? There was and still is a coolant leak going on. I have so much more information that needs to be shared. This company has caused me so much financial and mental distress. It’s very unfair that I am now out of a vehicle, which I used for work, and transporting my children around. I am also financing this vehicle with a monthly payment of $595. Only had it since February 2023. I will save all of the additional information for the Better Business Bureau. More

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EVEN THOUGH THE CHRYSLER SERVICE COMPUTER SYSTEM WAS DOWN, HERITAGE-MILEONE DID A GREAT JOB OF TAKING CARE OF US!! DOWN, HERITAGE-MILEONE DID A GREAT JOB OF TAKING CARE OF US!! More

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I had my truck in for service a few dealership local, and I kept getting the run around as to why it isn't fixed. Turns out a part I need was on back order with no eta. Kurt in service and Mel in parts walke I kept getting the run around as to why it isn't fixed. Turns out a part I need was on back order with no eta. Kurt in service and Mel in parts walked me right thru what I needed to do to get answers. Not making any guarantee's that it would work. I took their suggestions and was able to get my vehicle fixed sooner then expected. I would like to thank Mel and Kurt for making it happen. More

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DEALERSHIP WONT COVER ENGINE REPLACEMENT Took my 2015 Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be re Jeep SRT (105k miles)in for engine noise and acceleration issues. Vehicle was kept for weeks. Diagnoses was the motor in my rear axle needed to be replaced and the camshaft lifters (which were previously done last year under warranty) had failed and needed to be replaced again under warranty. Initially, I'm advised that the lifters would be replaced under warranty and it would cost about $2200 for the rear axle motor. I pick the vehicle up and its doing the same thing as before. I drop the vehicle off again and am advised that I will need an engine. The $2200 dollar repair didn't fix any of the issues that I brought the vehicle in for and I was never told why I needed a motor. Moreover, it's confirmed that the camshaft lifters failed and at the same time that they failed, the engine started malfunctioning therefore, the engine issues were caused by the failed part...i.e the camshaft lifters. I am expected to pay $11k for an engine replacement which should be covered since the part that failed caused the malfunction. Spoke with everyone from the Service Adviser, Service Mgr, Service Director and even Jeep Customer Care. None of which are willing to help with replacing the engine. Sara, Kurt and Matt are all pleasant to work with however, I find myself having to follow-up with them more than they are with me. In addition, I'm told that the bulk of the cost for the replacement (if any) will fall on me. The Lifter failure is a well-known issue with the 6.4 engines and everyone knows that it can cause engine issues. In addition, Heritage is aware that the lifters that they installed on my vehicle (which was covered under warranty) failed. Whether it was due to a defective part or installation, it failed and caused additional damage to my vehicle. Since the part is still covered under warranty, the engine replacement/repair should be as well. At this point, I am left waiting to hear from the Service Director which has almost been a week and even then, the chances of receiving a favorable answer is slim as he stated. My only other options are to either find $11k for a motor or sell the vehicle at a drastic loss. Neither of these options are good considering that the vehicle is supposed to be from their performance division and only has 105k on the odometer. My advice: think twice before spending your hard earned money on Jeep or at least SRT and find a dealership that will back their work. More

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He is a xxxxx, rude, doesnt care, service dept in general needs improvement from employee to facility and parking. needs improvement from employee to facility and parking. More

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Completely Disappointed in the Job done in the Service Doertment Doertment More

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The took my vehicle to get an oil change and was advised of other issues. After taking the vehicle home I noticed some issues were over looked. I spoke with the service manager Mr Kirk about my concerns he of other issues. After taking the vehicle home I noticed some issues were over looked. I spoke with the service manager Mr Kirk about my concerns he immediately told me to bring the vehicle back in for a second look over. After noticing some issues were not addressed he took responsibility and had the issues resolved. I appreciate his honesty and loyalty to his customers. I will always take my vehicle for service. More

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Could not be more pompous. Fought tooth and nail against an item covered by warranty only to be corrected by a subordinate. He shouldn’t be in charge. Heritage Service Managers make me nervous. Owings Mills an item covered by warranty only to be corrected by a subordinate. He shouldn’t be in charge. Heritage Service Managers make me nervous. Owings Mills Service Manager had the same disposition. Must be in the water. 👎🏾 More

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They kept me informed about everything, informed me of an extended warranty that I was unaware of, and offered me a free rental. I will definitely return. extended warranty that I was unaware of, and offered me a free rental. I will definitely return. More

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Took into Heritage service for an out of warranty repair. This is where I originally purchased vehicle. Went back and fourth with service department. Paid for engine repair but vehicle still had engine issu This is where I originally purchased vehicle. Went back and fourth with service department. Paid for engine repair but vehicle still had engine issues. Service dept never test drove the vehicle after engine repair. I had to pay additional 400 to another Chrysler dealership to complete the repair. Service manager is very unprofessional. More

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