Kurt Brosche
Kurt Brosche at Toyota of Coconut Creek

Kurt Brosche | Page 12

Service Production Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
236 Reviews
4.4

236 Reviews

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236 Reviews of Kurt Brosche

December 24, 2022

Dealership Rating
Employee Rating

Windshield washer fluid low, no inspection done! !! Never recommend or buy another vehicle here 👎🏾. DISAPPOINTED ☹️ More

by MONTHIA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2023

Toyota of Coconut Creek responded

I am very sorry to hear that your recent service experience fell short of our high standards. We strive to provide thorough, top-quality work to our guests and we would be grateful for another opportunity to assist you. Please feel free to give me a call directly to discuss this further. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 09, 2022

Dealership Rating
Employee Rating

The service provider was very friendly, courteous, and helpful. When I picked up the car from an oil change and tire rotation service, I noticed that there was grease on the side of the driver side and on More

by donmarks2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2022

Toyota of Coconut Creek responded

Thank you for this feedback, Dan. We are glad to hear that the team provided good service. We apologize for the oversight on our part and thank you for your patience. Our team will use this feedback to improve going forward, so we hope that we will have the opportunity to assist you again down the road.

December 02, 2022

Dealership Rating
Employee Rating

Theywere able to get me in without an appointment. Great service when the paperwork was finally done. More

by DAVIDKODZIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Toyota of Coconut Creek responded

Thank you for your review and feedback about us here at Al Hendrickson Toyota!

November 26, 2022

Dealership Rating
Employee Rating

Got my car there four months ago, certified pre-owned but still gotta pay for repair, bought new battery but car still couldn’t start. Never Al Hendrickson Toyota again. More

by jfflin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Dec 05, 2022

Toyota of Coconut Creek responded

I am very sorry that you are having issues with your vehicle and are unhappy with our services. We strive to offer great value, and I am disappointed that you are upset. I would be happy to discuss this with you to see what more we can do to help. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

November 07, 2022

Dealership Rating
Employee Rating

Great service definitely deserves the reward for best service of the year and friendly staff More

by zoelandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Nov 07, 2022

Toyota of Coconut Creek responded

Zoe, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 06, 2022

Dealership Rating
Employee Rating

My experience with them was awful wrong place to take your car for service bad customer service More

by CHERIZARDMYRLANDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Nov 10, 2022

Toyota of Coconut Creek responded

A 1-star experience is absolutely not what we expect for our customers. We'd like the chance to make this right. If you're willing, please call me so I can better address this feedback. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 24, 2022

Dealership Rating
Employee Rating

What can I say the dealership at Hendrickson Toyota is freaking awesome I give them 100% times up fog good job well done thank you you guys are amazing and you guys are the best you rock, I am glad that w More

by MAI_KAI10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 24, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 08, 2022

Dealership Rating
Employee Rating

I had an appointment for oil change I had to wait at the waiting, they finish my car in the estimated time More

by RUIZJORGE1348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 10, 2022

Toyota of Coconut Creek responded

We are happy to hear that our team finished your work in a timely manner. Thank you for choosing Al Hendrickson Toyota and fro sharing a five-star review. We hope to welcome you back for your future service needs!

September 25, 2022

Dealership Rating
Employee Rating

Service was good but Al Hendrickson is overly priced and never gives breaks. I have given Al Hendrickson so much $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ it is pitiful. More

by dscutillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Oct 10, 2022

Toyota of Coconut Creek responded

While we are glad to hear that the team was able to get the job done, the rest of your feedback is disappointing to receive. We strive to deliver top-notch service at a competitive value, and I am sorry that this was not better reflected in your experience. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 25, 2022

Dealership Rating
Employee Rating

definitely I will come back! Thanks for everything and the good services.,thank you very much More

by gogonet
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz

Sep 26, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

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