Kyle Brewer | Page 6

This was the first time that I've purchased a car out of state. Sunset made the process seemless. The car was delivered in a timely manner. Thanks! state. Sunset made the process seemless. The car was delivered in a timely manner. Thanks! More

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The team is helpful and honest. I will recommend this dealership to everyone I know. I will recommend this dealership to everyone I know. More

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John was absolutely amazing and so courteous during this entire process. Everyone there is always so kind and friendly and making sure we kept up with what’s going on the entire time. This was by far the be entire process. Everyone there is always so kind and friendly and making sure we kept up with what’s going on the entire time. This was by far the best buying experience I’ve ever had. More

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John was really great to work with. He was through, welcoming, and great at explaining everything throughout the process. He was also easy to contact and quick to respond. He was through, welcoming, and great at explaining everything throughout the process. He was also easy to contact and quick to respond. More

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This was a great dealership to work with to get my new to me vehicle. Highly recommend to anyone looking for professional people to work with. me vehicle. Highly recommend to anyone looking for professional people to work with. More

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Made the whole process very easy. Worked hard all day for perfect deal for us. Worked hard all day for perfect deal for us. More

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Very friendly knowledgeable staff. It was a pleasure doing buying a vehicle from them and will recommend them! It was a pleasure doing buying a vehicle from them and will recommend them! More

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Extremely Disappointed – Poor Service and Accountability I purchased a 2020 F-150 from Sunset Ford in early 2021, directly off the showroom floor. The truck had a hole in the passenger seat Accountability I purchased a 2020 F-150 from Sunset Ford in early 2021, directly off the showroom floor. The truck had a hole in the passenger seat that they acknowledged and promised to replace, which is the only reason I agreed to buy. What followed was nothing but arguments with the salesperson, Kyle Brewer. After multiple failed attempts to fix the issue, I had to threaten legal action before they finally replaced the seat. Unfortunately, the problems didn’t stop there. A few months ago, after an oil change and tire rotation, they forgot to put the lug nuts back on my wheel. My tire fell off on the way home. Initially, they only wanted to replace the rim, ignoring the rotor and other parts that were clearly damaged. Again, I had to fight to get proper repairs. Despite these major issues, I tried to give them another chance. Big mistake. My last two service visits both required me to return because they forgot to complete items. When I confronted Lonnie about these repeated failures, her response was, “There are plenty of other dealers to go to.” Absolutely unbelievable. This dealership has shown a complete lack of accountability and customer care. The owner needs to clean house and hire people who actually value customers. I would never recommend Sunset Ford to anyone. More

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John was great to work with! We had an odd scenario, he had everything ready for us to get into our new vehicle quickly! He also was very helpful with setting up our car in the F We had an odd scenario, he had everything ready for us to get into our new vehicle quickly! He also was very helpful with setting up our car in the FordPass app. Thanks John! More

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I had an excellent experience purchasing my new vehicle, thanks to Adrien and the entire Sunset team. From start to finish, the process was incredibly easy and pleasant. Adrien never pressured me at any poi thanks to Adrien and the entire Sunset team. From start to finish, the process was incredibly easy and pleasant. Adrien never pressured me at any point—he took the time to listen to my needs, answer my questions, and make sure I felt completely comfortable with my decision. His professionalism and genuine care truly set him apart. I highly recommend this dealership, and especially Adrien, to anyone looking for a smooth and stress-free car-buying experience! More

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