Kyle Durbin | Page 15

All of the guys there made me feel super comfortable. They made buying my new car easy. A big thank you to Luke, Kyle and Bobby! They made buying my new car easy. A big thank you to Luke, Kyle and Bobby! More

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Kyle Durbin did a fantastic job working with me on a new Genesis car lease / used car trade in. He was very conscious of my time and efficient in getting the paperwork completed. Very Impressed! Genesis car lease / used car trade in. He was very conscious of my time and efficient in getting the paperwork completed. Very Impressed! More

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The service was excellent. Appreciated being reminded of appointments and service was quickly done. We had a recall on the brakes and it was nice not having to pay. appointments and service was quickly done. We had a recall on the brakes and it was nice not having to pay. More

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Kyle provided excellent sales and customer service. He was very professional and prompt in returning calls to answer questions. Upon my arrival to the dealership from out of state, the vehicle I purchased was very professional and prompt in returning calls to answer questions. Upon my arrival to the dealership from out of state, the vehicle I purchased was exactly as advertised. Kyle took the additional step to detail my new vehicle personally. I would highly recommend Kyle to a prospective customer. More

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Kyle was fantastic in setting me up with my new car. I would recommend him to anyone and if you're planning on getting a new car... seriously check out the Genesis G70. would recommend him to anyone and if you're planning on getting a new car... seriously check out the Genesis G70. More

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WORKED WITH KYLE FROM START TO FINISH,,ON THE PHONE FIRST OFF GETTING ALL THE DETAILS IN WORKING ORDER AND GETTING ALL OUR NEEDS MET WITHOUT ANY WASTED TIME,,,WE HAD TO TRAVEL AROUND 50 MINUTES TO GET TO THE OFF GETTING ALL THE DETAILS IN WORKING ORDER AND GETTING ALL OUR NEEDS MET WITHOUT ANY WASTED TIME,,,WE HAD TO TRAVEL AROUND 50 MINUTES TO GET TO THE DEALERSHIP WITH SEVERAL DEALERSHIPS IN BETWEEN BUT WE WERE TREATED WITH RESPECT AND NO BS IN BETWEEN WITH KYLE,,,WHEN WE CAME IN,,HE MET US AT THE DOOR WITH A SMILE AND TREATED US RIGHT OFF THE BAT AS FAMILY,,,FRIENDLY AS COULD BE SAT DOWN ,,HAD THE CAR READY ,,ALL THE PAPERWORK READY,,,EVERYTHING WAS DONE AHEAD OF TIME WHICH WAS THE BIG REASON WHY WE CAME ALL THE WAY TO THIS DEALERSHIP,,,SPENT OVER 4 HOURS AT ST.CHARLES HYUNDAI AND WAS VERY UPSET TO SAY THE LEAST ALTHOUGH VERY CLOSE TO OUR HOUSE,,,TALKING WITH KYLE EVERYTHING WENT SO SMOOTH AND ALSO NOT TO LEAVE ANYBODY OUT,FRED THE FINANCE MANAGER WAS GREAT ALSO,,,NO WASTED TIME,,,KEPT CONVERSATION GOING WHILE FINISHING UP THE PAPERWORK,,,THEN KYLE CAME OUT TO THE CAR AND HELPED WITH ALL THE QUESTIONS THAT WE HAD,,,AT NO TIME DID HE FEEL RUSHED OR ANYTHING,,,TOOK HIS TIME AND WAS SO PROFESSIONAL TO BOTH OF US,,MY WIFE AND MYSELF,,WITHOUT QUESTION WAS NOT ONLY A GREAT SALESMAN BUT A GREAT PERSON,,,EVEN CALLED WHEN WE GOT HOME,,,DUH,, HAD A QUESTION,,,GO FIGURE,,,NO DIFFERENCE,,,TOTALLY PROFESSIONAL AND ANSWERED THE QUESTION WITH EASE AND STILL AFTER THE SALE WAS TOTALLY OVER,,,STILL RESPECT,,TOTALLY AWESOME,,,TO ME THAT IS QUITE ABOVE AND BEYOND,,,THANKS FROM BOTH OF US AND TO YOUR DEALERSHIP I WOULD FOR SURE COME AGAIN AND WE HAVE ALREADY TOLD QUITE A FEW PEOPLE ABOUT OUR EXPERIENCE,,,BONUS,, THE TUCSON WE BOUGHT WAS ALSO A GREAT BUY AND THEY WORKED WITH US NOT JUST ,,,HERE IS THE PRICE,,THANKS AGAIN More

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My experience all around was not great. The car I was scheduled to test drive and the sales mgr I was supposed to meet were not available. Kyle (not who was supposed to help us) did come out to apologize scheduled to test drive and the sales mgr I was supposed to meet were not available. Kyle (not who was supposed to help us) did come out to apologize and showed us another model while we waited. Once the Palisade was ready to test drive he was helpful and knowledgable. We looked at other dealerships after visiting Hyundai and decided we wanted the Palisade. The next business day, Kyle said he was able to work out a deal that he wouldn't normally be able to do since it was the end of the month and they wanted to reach their sales goals. We got a cashier's check, preapproval for loan, and hauled whole family there. Once again they were not ready for us at the time we agreed upon. I'm not talking 5-10 minutes, so with two young kids, waiting outside, this did not make for a pleasant experience. Not once did he tell us the asking price. He told us the monthly payment, essentially making us have to do the work of figuring out the car price and quickly realizing that it was way over MSRP. After we said that did not work, he went back inside and came back with more finance math, this time trying to increase our loan term to 72 months to get our monthly payment closer to our budget, while not lowering the sale price or telling us the price. It was insulting and felt shady and truly wasted our time. He was polite and he followed up with a phone call but he did NOT offer us a deal. I understood the Palisades are a hot car right now and many are paying over MSRP, but he was not up front or transparent and frankly lied by saying he could give us a deal that he clearly was not able to do. More

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I had a wonderful experience working with Kyle Durbin. His knowledge and attention to detail made my visit and purchase great. I will refer others to him for awesome customer service. His knowledge and attention to detail made my visit and purchase great. I will refer others to him for awesome customer service. More

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Kyle was very polite and helpful with any questions we had he was helpful even after the sale getting familiar with the vehicle. The weather was very cold and he clean all snow and ice off it was spotless had he was helpful even after the sale getting familiar with the vehicle. The weather was very cold and he clean all snow and ice off it was spotless. Also Caleb made the paper work effortless. Top notch and very professional. Thank You Both More

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Frank Roach was very low-pressure and helpful in the test drive phase and with model comparison. The negotiating was straightforward and Frank has been very helpful in the after-purchase stage. drive phase and with model comparison. The negotiating was straightforward and Frank has been very helpful in the after-purchase stage. More

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