Kyle Eddy

This service department NEVER returns a call. You have to go in in order to get any kind of update on your vehicle reair. Once the car was in the actual garage to be repaired the service went qu You have to go in in order to get any kind of update on your vehicle reair. Once the car was in the actual garage to be repaired the service went quickly, however, they could have advised me to change the belts in the car with the new engine. I have never had such a difficult time reaching a service person in my life. More

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The service department was terrific! They were helpful, answered questions well, and made sure that the work was well done. They were helpful, answered questions well, and made sure that the work was well done. More

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Had my car for 9 days. Needed a new fuel pump under warranty and of course found another “critical” problem with bushing and rocker arms. Called the service advisor total Needed a new fuel pump under warranty and of course found another “critical” problem with bushing and rocker arms. Called the service advisor total of 7 times with no call backs. No other service person could talk to me because I had my own advisor. Got a text saying the car was done. After 9 days only the fuel pump was fixed. Said it was a computer glitch. Same thing happened last year. Had to take the car to another mechanic due to “critical issue”. Actually took it to 2 separate mechanics and both said the bushings and rocker arms were fine. Ganley was going to charge me $1200 for a non problem. Several service centers warned to always get a second opinion when Ganley says there’s a problem. Paperwork states if you are not 5 out of 5 satisfied, contact the manager. Left 3 messages with the manager and no call back. Got this link to give feedback. Shame on you Mentor Ganley Kia. Terrible service. Terrible vehicles. Never even pulled the car up after service. We had to go in the back of the lot and use the key fob to locate our car. The paperwork was not even clear that the fuel pump was fixed. And then 2 days after we picked it up, we got a notification that the fuel pump was in and when could we bring the car in for the fix. Just awful….i have kids and grand babies in that car. And nothing was ever a critical issue. This time I was happy the computer glitch happened. Never again! More

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Always have a positive experience at this Kia location. The service advisors are friendly and helpful. The work is completed properly and in a timely manner. The service costs are very transparent. I will The service advisors are friendly and helpful. The work is completed properly and in a timely manner. The service costs are very transparent. I will continue to bring my vehicle to this location for service. More

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They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A CAR FROM KIA More

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The service staff are friendly and respectful. As well as the front office. Thank you. As well as the front office. Thank you. More

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The service waiting area was clean Kyle was courteous and pleasant, all the employees there seemed friendly. My end and out time was a plus, I will continue To use this dealership. I will also recommend i pleasant, all the employees there seemed friendly. My end and out time was a plus, I will continue To use this dealership. I will also recommend it to my family and friends. More

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** Yesterday was so terrifying. I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that co I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that correctly, I was going 80mph (speed limit was 70). On I90 eastbound when I heard a horrible noise thought ok something is wrong but the car 🚗 seemed fine to keep driving. Traffic started to slow and get congested, I attempted to stop and the brake pedal went all the way to the floor (something that I have never felt and it took the life out of me and induced the kind of panic that I felt was death right before my very eyes). I couldn’t get over all the cars where whizzing by me, with one lady pulling next to me at one with all these hand gestures and I’m screaming finally put on hazards and called ppl speed dial when no answer I finally called 911 and said I’m going to die my car won’t stop, as I’m praying and thanking Jesus ℹ luckily was able to swerve and stay in the middle of traffic causing a huge stir that someone else had called 911 as well. As i am on with the operator I was able to get off at RT 44 where my car spun in a circle facing the oncoming traffic and at that moment i just closed my eyes and knew it was over. REWIND, last week I took my car to KEN GANLEY KIA IN MENTOR for drill brakes and rotors all the way around, Red flag 🚩 1, was told a price which changed when I got the the shop, ok never mind that. Red flag 🚩 2 credit card fee was astronomic wasn’t informed until I was ready to pay. Secondly after almost losing my life the I was told by the tow truck and ultimately the dealership the tech forgot to put my bolts back in. Simply was like “wow sorry that happened to you it was a simple human error” I was fuming and crying so hysterically that I couldn’t do anything else the rest of the day but count my blessings. It’s still so heavy on my heart ♥️ that you almost took my life and it’s well it’s just human error. Absolutely not, what about the buddy system check but double check or test driving to make sure you trust your work. Tomorrow isn’t promised hug on those you love because I will never forget this is the work of God it simply was not my time. I am still just stuck mentally with this situation. It won’t stop here my one request was to speak To the technician face to face, not to yell or scream but to let him feel the gravity of what happened so that it doesn’t happen to Someone else's family. Of course that wasn’t granted. I am going to scream from the top of my lungs to everyone who will listen about this situation it shouldn't happened to me, it should have never happened period. Ken Ganley Kia Mentor More

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Amazing customer service. Was very polite and was to get the problem resolved in a timely manner Was very polite and was to get the problem resolved in a timely manner More

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Great service! ! Thank you!! Personal was pleasant, polite and accomplished. We have been deleting with dealerships for at least the last 2-3 vehicles. ! Thank you!! Personal was pleasant, polite and accomplished. We have been deleting with dealerships for at least the last 2-3 vehicles. More

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