Kyle Eddy
Kyle Eddy at Ken Ganley Kia Mentor
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Kyle Eddy | Page 2

Express Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.7
31 Reviews
4.7

31 Reviews

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31 Reviews of Kyle Eddy

March 15, 2024

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Employee Rating

They say they fully check your car but they don’t I now this for a fact. I know my fog lights were out but they said everything it working fine on my car no problems. They don’t return calls either. More

by Ms. Tinkerbell
Service Price Transparency
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Recommend Dealer
No
Mar 17, 2024

Ken Ganley Kia Mentor responded

Ms. Tinkerbell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Someone from our staff will be reaching out to you in the very near future.

March 09, 2024

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The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

by marleneabkemeier62
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2024

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Mentor kia staff are friendly and professional. I have needed to reschedule my service appointment, and Hank has been very helpful. More

by s.arvin1267
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Recommend Dealer
Yes
Mar 11, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2024

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Ken Ganley did excellent job on my car. Things were done in a timely manner to my satisfaction More

by tnt6262
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Recommend Dealer
Yes
Mar 02, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 27, 2024

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Friendly associates. Customer service oriented. Get waited on immediately and keep you updated on service if you are staying at the dealership while car is being worked o More

by kathyalbanna
Service Price Transparency
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Recommend Dealer
Yes
Feb 29, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2024

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I brought my car in for a recall and the techs were great. It only took 30 minutes and I was out the door! More

by ngevaart
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Recommend Dealer
Yes
Feb 25, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2024

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Employee Rating

Needed an emergency fix to keep my vehicle running and on the road. They got me in to service right away and fixed the problem. Fast, friendly service. More

by Wanda
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Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris

Feb 12, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 15, 2024

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Employee Rating

Nice staff willing to help their customers. I brought my vehicle in and they were able to service it accordingly. More

by Rachel
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Recommend Dealer
Yes
Jan 16, 2024

Ken Ganley Kia Mentor responded

Hi Rachel, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

January 13, 2024

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Employee Rating

Misunderstanding thst I had about servicesthat I have i regard to the carEnlightened on the..was not rushed and my concerns mattered. More

by Braimey
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Recommend Dealer
Yes

Other Employees Tagged: Marley Guzman

Jan 15, 2024

Ken Ganley Kia Mentor responded

Hi Braimey, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 10, 2024

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Employee Rating

This was the second time I took my kids to the Kia dealership in mentor. All the staff I encountered was helpful and friendly I loved that and it didn’t take to long only an hour. Excellent service.😊 More

by Snead, Marsha
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2024

Ken Ganley Kia Mentor responded

Hi Marsha, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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