Kyle Eddy | Page 3

Tim in service was great again ! All very good! I noticed you a lot of new cars on the lot! All very good! I noticed you a lot of new cars on the lot! More

Helpful 0

Report | Print

Excellent, rapid, efficient, thanks a lot for the service, I really appreciate for your help service, I really appreciate for your help More

Helpful 0

Report | Print

I have been going to Ken Ganley Kia in Mentor for two years with my father-in-law’s 2020 Forte that he bought in another state. They are great. They never give me a hard time or a hard sales pitch. They years with my father-in-law’s 2020 Forte that he bought in another state. They are great. They never give me a hard time or a hard sales pitch. They do what I say, tell me what I may not have been aware of, and send me on my way. More

Helpful 0

Report | Print

It was great! They were helpful, efficient, and polite! I also enjoyed the fact that refreshments were available! Keep it up! They were helpful, efficient, and polite! I also enjoyed the fact that refreshments were available! Keep it up! More

Helpful 0

Report | Print

I have purchased my last four vehicles from Mentor Ganley Kia and have always had great service. The maintenance scheduling works great and staff is courteous and professional. Kia and have always had great service. The maintenance scheduling works great and staff is courteous and professional. More

Helpful 0

Report | Print

Most of time experience is great. Friendly staff and easy to get in for appointment Friendly staff and easy to get in for appointment More

Helpful 0

Report | Print

Rebecca at the service desk was very friendly and pleasant to work with today during my visit pleasant to work with today during my visit More

Helpful 0

Report | Print

Great people great place I would never take my car anywhere else. Five stars and I’d give more if I could. anywhere else. Five stars and I’d give more if I could. More

Helpful 0

Report | Print

Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More

Helpful 1

Report | Print

A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you Very friendly, fast and professional. Thank you More

Helpful 0

Report | Print