Kyle Hill

I found a 2020 Toyota Tacoma on Hyundai of Asheville’s website, inquired about it, had a salesman reach out to my cellphone and discussed what I was looking for and the price range I was looking for, the website, inquired about it, had a salesman reach out to my cellphone and discussed what I was looking for and the price range I was looking for, the sales rep called and texted me everyday for a week to make sure I was still coming to test drive the truck. Drove over 3 hours to Asheville to test drive the Tacoma, got there and was welcomed with open arms, talked logistics, went over CarFax, service records, inspected the truck and took it for a test drive. I’m not a mechanic and thought it ran fine. Once we got back to the dealership, started discussing money. I had a large down payment so I would keep my monthly payments low. The salesman brings in the financial manager, he was a hard sell on purchasing a warranty. With all the paperwork showing everything was up to date with servicing, no accidents, CarFax clean, I declined and they gave me a 30 day/1000 mile warranty. I put down close to $25,000 down and financed the rest. I left Asheville and headed home, 9 days later the truck hit 1000 miles and the check engine light came on, I took it to a Toyota dealership to have it checked, found out that the truck’s computer data had been deleted and the diagnosis report showed major engine damage, it had excessive ticking in the engine, cylinder 1 was damaged, crank case breather was damaged, exhaust valves seats and valve guides defective, needed passenger side cylinder head replaced and all passenger side exhaust valves replaced. It had air fuel ratio imbalance with 80% leak past the exhaust valves out of the crankcase breather. In all it was going to cost $8789.93 to fix the $31,000 Toyota Tacoma in purchased in good faith from Hyundai of Asheville. I called no one would speak with me, if I got the chance to speak with someone, everyone was too busy to talk with me. I emailed the manager, the sales manager and the salesman that sold the truck, the sales rep I worked with even blocked my cell phone number, I’ve still have gotten a reply. I finally talked with the finance manager, first thing he asked me was how many miles the truck had on it now, I told him it was turned over a 1,000 miles on day 9, his reply, should have purchased the extended warranty. I told him the Toyota technician told me that the truck had all this issues prior to my purchasing it and the data log had been deleted and at the 1000 mark the engine light came on and exposed all the damage and the truck should have never been on the lot and should have never been sold. I have reached out multiple times to Hyundai of Asheville with no one taking accountability, I just want them to pay for the repairs or at least half of the repairs to make this right. I got taken advantage of by a big corporation that makes millions a year, I don’t have that kind of money for a working class man. They say with a limited warranty, I bought the vehicle “as is”, which is in violation of the Implied Warranty of Merchantability Act which states a vehicle with concealed engine damage may not meet the standard, even sold “as is”. It also falls under the Unfair and Deceptive Trade Practice that protects consumers under law if deceptive practices in the sale of goods. I actually give them 0 stars because they refuse to talk with me about making this morally right. They knew what they were selling me and they were holding their breath that the check engine light wouldn’t come on before the 1000 miles. Do not buy from Hyundai of Asheville, they knew exactly what they were doing, no morals. More

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Everyone was great, the salesman Lee work with my and my budget. Management introduced himself and spoke with me and the finance department worked well within my budget budget. Management introduced himself and spoke with me and the finance department worked well within my budget More

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Knowledgeable, friendly and very hospitable. Also more efficient than other places we’ve purchased cars. I’d definitely go back there for another purchase. Also more efficient than other places we’ve purchased cars. I’d definitely go back there for another purchase. More

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Wonderful customer service great first time buying experience very transparent deal and very smooth and easy would recommend to friends and family keep up the great work guys!! experience very transparent deal and very smooth and easy would recommend to friends and family keep up the great work guys!! More

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I was treated very well by Peyton and his employer. They went above and beyond They went above and beyond More

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Have had a really good and overall experience everyone is willing to work with you and find options to get you into a vehicle you want willing to work with you and find options to get you into a vehicle you want More

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They do not pressue you to spend more than you are comfortable with spending. Hyundais are my new favorite cars for safety and comfort. There are a lot of choices for size and style. Please check them comfortable with spending. Hyundais are my new favorite cars for safety and comfort. There are a lot of choices for size and style. Please check them out. More

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Our sales rep Lee was patient, understanding, encouraging , fully transparent and all around incredible to work with. Kyle and Cassie in the finance department were equally as great. Overall one of the best , fully transparent and all around incredible to work with. Kyle and Cassie in the finance department were equally as great. Overall one of the best purchase experiences I've had from start to finish. Will definitely be back! More

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Great Dealership! They had a good inventory, and I was able to get a nice Hyundai Santa Cruz! They had a good inventory, and I was able to get a nice Hyundai Santa Cruz! More

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Super friendly staff that allowed an extensive test drive up our steep driveway which the Santa Fe handled extremely well with the 4 wheel drive lock. up our steep driveway which the Santa Fe handled extremely well with the 4 wheel drive lock. More

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