Kyle McKenzie | Page 5

Ricky and Nerely did an amazing job when setting me up with my new lease. They were able to fit a car in my budget that I thought was not able to be possible. I got my challenger 3 years ago and now pro with my new lease. They were able to fit a car in my budget that I thought was not able to be possible. I got my challenger 3 years ago and now proud owner of a Jeep Grand Cherokee L. Outstanding customer oriented service with no sales push! I will be back for my next car. More

by MICHAEL.HITZEMANN Verified Customer Verified Customer

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Great people, great service! Everyone worked hard to get our difficult deal done! We couldn’t be happier! Everyone worked hard to get our difficult deal done! We couldn’t be happier! More

by LSMCCANE531 Verified Customer Verified Customer

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Loved Andrea! Dealership was very clean. My new car looked amazing when delivered! Good Job Dealership was very clean. My new car looked amazing when delivered! Good Job More

by CABFFPM Verified Customer Verified Customer

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Everytime we are at this dealership we are always taken care of and treated with respect! Everyone is amazing, especially with our toddler! Thank you guys for always being the best! care of and treated with respect! Everyone is amazing, especially with our toddler! Thank you guys for always being the best! More

by nataliecase Verified Customer Verified Customer

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Thank you EFREM HUGER and his team for making my purchase beautiful. Thank you thank you thank you beautiful. Thank you thank you thank you More

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The only honest person in the place was the sales guy! Complete nightmare. RUN AWAY! The last 2 cars I b ought I was out the door in less than Ann hour. Not here, by design. It took 5 hours, which i Complete nightmare. RUN AWAY! The last 2 cars I b ought I was out the door in less than Ann hour. Not here, by design. It took 5 hours, which is only part of their process to pitch you crap you don't need. I will detail EXACTLY how they rope you through the finance process to rip you off below and in other online forums with photos and screenshots to inform you and save you from the same ripoff technique. After refusing everything, but then finally financing through them in order to make up a small gap in funding, they still snuck in 2 separate anti theft programs I didn't want and 6 years worth of LoJack they said was automatic, even though it is not. All these contracts require the dealer to participate in cancelling them, but 2 weeks after spending $76,000 dollars and making 6 phone calls to the original rip off artist, Mackenzie Boom, her useless non-responsive boss Eugene who never calls back either, I still have no such forms.. If you are sitting in front of Mackenzie or anyone in THEIR finance Dept, they are plotting to take your money. PERIOD, Her strategy is to make small talk while working out plans to pitch you. The price differs based on how much they think you will spend. I refused "electronics protection" and she kept lowering the price, then asked me, "how much could you afford to spend on it?" Her assistant is some guy who keeps calling you "buddy" and offering poor advise on how to care for the new diesel. (You don't want to use K&N's on theses diesels....."buddy") I refused EVERYTHING they offered and repeatedly said I was only buying the truck a d was at the end of the budget on this truck. That wasn't good enough for her. I had already signed all the paperwork for MY financing with no extras, not even the "delivery fee" and all the other garbage they put on the pricing sheet (never pay those either, they dropped mine, Walk out if you even go in there at all). Then, when I agreed to finance through their bank she reprinted all the paperwork and I went to town signing off. She kept me talking and so did her pal while I signed. I missed the smile on her face as I apparently signed for 2 separate anti theft systems (Two??) and they sold me "commercial gap" which cost more. Her reason was "oh the form just says that". Somehow these forms made it into the new stack. Only the signature pages too, odd right? I got all the automated e ails from them offering to "help fix a y problems" but so far the following people are not interested in helping you out, even when you drop $76k at their business: Mackenzie Boom - would steal your kids candy "Eugene" (likely doesn't;'t really exist?) Maybe a vm for those folks who give up easily Kyle L Mackenzie - Customer Experience Manager (why does this job exist if the guy doesn't respond to customers?) Joe Cuellar - General Manager (sent automated email with his phone and email) - nada back in 2 days If you were thinking of buying here, I would suggest other placers who don't try to "help you find a better rate" so they can sneak in extra stuff to drive your FINANCED amount way up. Would you like to FINANCE that anti theft system for 6 years? Of course not. This is after they loaned out the car I was ON THE WAY to buy to someone who's car was in the shop More

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This dealership is Awesome, There is no pressure from the sales personnel. The whole process was smooth. sales personnel. The whole process was smooth. More

by Kbinder64 Verified Customer Verified Customer

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Went to just compare before I bought a already selected jeep from another dealer and walked away with a new jeep thanks to Efrem and Kel. Someone in my family purchases a new vehicle every 2 years and thi jeep from another dealer and walked away with a new jeep thanks to Efrem and Kel. Someone in my family purchases a new vehicle every 2 years and this has been the easiest, non-pushy, experience I have had. Even my trade in went hassle free with no issues. Will definitely be back for the next purchase. More

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Service and specialist are the best. Paul Mc is the best very prompt and polite Paul Mc is the best very prompt and polite More

by KMOORE1234 Verified Customer Verified Customer

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Smooth purchase, knowledgeable, experienced, and friendly staff, timely service, and promises kept! My best car buying experience ever! staff, timely service, and promises kept! My best car buying experience ever! More

by paramajik99 Verified Customer Verified Customer

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