Kyle Nyswonger | Page 6

Excellent Customer Service I'd like to thank everyone who we had contact with, from the guys in the booth when arriving to Carl Burger Dodge to direct new customers! To the no h I'd like to thank everyone who we had contact with, from the guys in the booth when arriving to Carl Burger Dodge to direct new customers! To the no hassle sales team that patiently help us to select our vehicle, The finance team as usual found the best bank deal that satisfied our budget! Thank you all, The Miller Family #weown4carlburgervehicles More

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Our new 2015 Dodge Durango Citadel We had an EXCELLENT experience buying our new Durango. From arrival at the dealer to driving away our new car we were treated very well, informed of We had an EXCELLENT experience buying our new Durango. From arrival at the dealer to driving away our new car we were treated very well, informed of all models and options, and assisted with delivery setup of the phone pairing. We even traded in our RAM truck and received a very good trade in value. I HIGHLY recommend this dealer for all your automotive needs and service. More

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great service Thank you guys for doing everything that you could do to help me out on my purchase. I looked around every where in the city and compared with you guy Thank you guys for doing everything that you could do to help me out on my purchase. I looked around every where in the city and compared with you guys... you guys came number one in my books. More

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Great overall experience We had need been car shopping for some time, We were pleasantly surprised with are experience at Carl Burger . From shopping on the lot, talking prici We had need been car shopping for some time, We were pleasantly surprised with are experience at Carl Burger . From shopping on the lot, talking pricing, through purchase everyone employee was very helpful and no pressure. Their after purchase service is outstanding. More

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2 car purchase great salesman- Sam Potres- was very attentive... even stayed very late when we picked up one of the cars... he went thru every detail and was patient great salesman- Sam Potres- was very attentive... even stayed very late when we picked up one of the cars... he went thru every detail and was patient with all the questions. Friendly, cuteous, patient and a great person to work with... More

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So happy! Our experience at Carl Burger was absolutely amazing! I am so beyond happy with my new car. Sam in Sales was extremely accommodating and did his best Our experience at Carl Burger was absolutely amazing! I am so beyond happy with my new car. Sam in Sales was extremely accommodating and did his best to find us exactly what we were looking for. This is our second time buying a vehicle from here and we will definitely be coming back in the future! Thank you so much for everything guys! You made what could be a difficult process extremely easy and enjoyable. More

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Terrible experiences with service department and warranty I had a PCU go bad on my 2005 Grand Cherokee in 2/2014 and their folks performed a replacement (new parts and labor) for $1100. I paid the premium I had a PCU go bad on my 2005 Grand Cherokee in 2/2014 and their folks performed a replacement (new parts and labor) for $1100. I paid the premium of their service costs, as I trusted your dealership to do an excellent job-- I always had a great experience with the 3 cars I had purchased from Carl Burger in the late 90s / early 2000s. After myself and my mechanic spoke to their parts and service people, the following occurred: 1) I was informed I couldn't be sent my receipt, and they couldn't honor it without an original receipt. I dug through my old paperwork and (eventually) found it, and provided it to my local mechanic. 2) After asking how long the warranty is good for, I was informed 2 years. When it was mentioned it was an early 2014 purchase, I was told it was a 1-year warranty. Now, this ECU/PCU has 4400 miles on it. Not a typo, 4400. I've been given the runaround all day from their junior level people, passed from one useless droid to another, all denying the ability to do anything about the change in warranty. Seems like no matter who you talk to, they need to contact someone else to find out if they can do it. Now I've got to call the BAR and go through the pain of having the case assessed-- it'll take weeks before this is resolved. If you take your car there for service, expect the same. Stay away from this place. More

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Great Thanks a bunch : ) was a wonderful experience. very helpful and friendly. Would recommend Carl Burger to everyone Thanks a bunch : ) was a wonderful experience. very helpful and friendly. Would recommend Carl Burger to everyone More

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Excellent Experience Thank you for the painless experience! The staff was knowledgeable, friendly, and accommodating. We will definitely refer the Carl Burger dealership Thank you for the painless experience! The staff was knowledgeable, friendly, and accommodating. We will definitely refer the Carl Burger dealership to others. Thank you! More

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The Most amazing car buying experience in the world The entire team at Carl Burger Dodge is by far the most professional and easy to deal with. Highly recommend Troy Baldwin in sales because he is so pa The entire team at Carl Burger Dodge is by far the most professional and easy to deal with. Highly recommend Troy Baldwin in sales because he is so patient and he really listens to what your needs are before he starts recommending cars that aren't even in your market. When we were negotiating the purchase, it was so smooth because of how Troy and Sonny worked so perfectly together with me until we were able to reach an agreement. Finally, when I got over to Finance to sign all of the paperwork Fernando was so knowledgeable on the process that too flowed so smooth that it was very fast signing all of the documents. Next thing I knew my baby and I were driving off in our new Jeep! It was the second car we bought from that dealership and Troy helped us both times. You can bet we will definitely be back a 3rd time! Thanks to Kyle the GM for running a top notch business, people like you and I can really benefit from a flawless car buying experience... More

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