Kyle Pullen
Kyle Pullen at Secor Subaru
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Kyle Pullen | Page 12

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
165 Reviews

I have been a Service Advisor the past 5 years in the automotive and powersports industry. I have always been in the field of customer service before becoming a Service Advisor. I do honestly enjoy helping others. I am a sports enthusiast and enjoy coaching youth football. I am glad to have joined the Secor team.

Dealership Experience

2 yrs, 2 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

4.8

165 Reviews

Write a Review

165 Reviews of Kyle Pullen

December 02, 2023

Dealership Rating
Employee Rating

Everyone was professional and informative Everyone was professional and informative . They explained in detail what they were going to do and executed the issue perfectly. More

by JOHNJAYSILVA269
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Dec 04, 2023

Secor Subaru responded

Johnjay, we're glad to know our team at Secor Subaru provided you with detailed and professional service. Thanks for the positive feedback!

December 01, 2023

Dealership Rating
Employee Rating

Polite, courteous, quick. I enjoy the ease of dropping off my car right at the door and being texted during the experience. More

by JOSHUA.BREWSTER99
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Dec 01, 2023

Secor Subaru responded

Hey Joshua, we're glad to know that you found our service at Secor Subaru efficient and convenient. Thanks for sharing your positive experience with us! We'll see you next time. Safe travels!

November 30, 2023

Dealership Rating
Employee Rating

It's fine; no need to change anything Just make it easier to sign in for the app More

by BRIBROZ11
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Dec 01, 2023

Secor Subaru responded

Thank you for the review and feedback. We appreciate your business and look forward to your next visit here at Secor Subaru!

November 30, 2023

Dealership Rating
Employee Rating

Routine maintenance. No issues. Very efficient service; glad to get a free car wash! Service with a smile More

by DDOWNES1015
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Dec 01, 2023

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know you had a smooth and efficient service experience at Secor Subaru. We look forward to serving you again! Drive safely!

November 29, 2023

Dealership Rating
Employee Rating

Very helpful and courteous and professional Reasonable prices and easy to work with. Will definitely return More

by Kevin & Deirdre
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Nov 30, 2023

Secor Subaru responded

Kevin & Deirdre, we're glad to know you found our team at Secor Subaru helpful and professional. We appreciate your feedback and look forward to seeing you again!

November 15, 2023

Dealership Rating
Employee Rating

Kyle and the staff were helpful, provided clear information about my car and quick service. Thanks very much to them. More

by EVERTDAHLQUYST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know Kyle and our team at Secor Subaru were able to provide you with the helpful service that you needed. We look forward to serving you again! Safe travels!

November 12, 2023

Dealership Rating
Employee Rating

Great service as always --- however when getting Warranty work done knowing that the bill if any will be minor helps these days More

by gjctoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Dube , Lionel (Curtesy Driver) -- was very friendly

Nov 14, 2023

Secor Subaru responded

We're glad to know you found our service at Secor Subaru great! We understand the importance of clear communication, especially when it comes to warranty work. Thanks for your feedback and support!

November 11, 2023

Dealership Rating
Employee Rating

The best of any! The flexibility was incredible. We showed up without an appointment and in need and our problem was resolved. More

by KEBLIS
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Nov 13, 2023

Secor Subaru responded

We're so glad to know that our team at Secor Subaru was able to assist you promptly and efficiently! Thanks for the positive review and please don't hesitate to reach out if we can be of service again in the future!

November 02, 2023

Dealership Rating
Employee Rating

Staff were friendly and knowledgeable. It was an easy experience. The virtual services were confusing. More

by hgubanc
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Nov 06, 2023

Secor Subaru responded

We appreciate your feedback! It's great to know our team at Secor Subaru provided friendly and knowledgeable service. We're always working on improving, so we'll take a closer look at our virtual services based on your comments. Thanks for choosing us!

October 30, 2023

Dealership Rating
Employee Rating

Talk to weeks to complete warranty work. car sat for 4 days before they even looked at it after telling me they had the parts. Told me they could only work on it between jobs. I don't think More

by CABANISST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2023

Secor Subaru responded

We're sorry to read about the delay in your warranty work. We strive for efficient and timely service, so it's disappointing that we didn't meet those expectations this time around. Your feedback is valuable as it helps us improve our processes and customer experience. Please reach out directly if you'd like to discuss this further or have any other concerns - we're here to help! Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

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