Kyle Pullen
Kyle Pullen at Secor Subaru
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Kyle Pullen | Page 13

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
130 Reviews

I have been a Service Advisor the past 5 years in the automotive and powersports industry. I have always been in the field of customer service before becoming a Service Advisor. I do honestly enjoy helping others. I am a sports enthusiast and enjoy coaching youth football. I am glad to have joined the Secor team.

Dealership Experience

1 yr, 9 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.8

130 Reviews

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130 Reviews of Kyle Pullen

January 05, 2023

Dealership Rating
Employee Rating

Prompt and courteous service. Reasonable charges. Car wash is a nice touch. Easy to schedule. More

by JPBMCHALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2023

Secor Subaru responded

Thank you for your feedback! We appreciate your review and look forward to seeing you next time at Secor Subaru!

January 02, 2023

Dealership Rating
Employee Rating

Drove in with a "noise". Toldyhe car eas safe to drive. Got a quick appointment and a loaner car. More

by JAFOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Sarah Connolly, Anastacia Rebell , Joycelyn Mata

Jan 03, 2023

Secor Subaru responded

Thank you for your excellent review! We appreciate your 5 stars! -Secor Subaru

December 28, 2022

Dealership Rating
Employee Rating

I was disappointed in the service I received in ordering and having installed an automatic starter for my car. First, even though I paid for it up front, they never ordered it until I called them for the 2n More

by DTURNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2022

Secor Subaru responded

It's disappointing to see that you were not satisfied with your experience. I would be grateful for your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Dec 29, 2022

DTURNER14 responded

Yes I am will to have a conversation with you to provide further feedback.

December 13, 2022

Dealership Rating
Employee Rating

The service department is excellent. The folks are friendly. They help me keep my Crosstrek in great condition! More

by EBTFONEHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Dec 14, 2022

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Crosstrek! We're grateful for your support and look forward to your next visit!

Dec 14, 2022

EBTFONEHOME responded

Thank you! Happy holidays!

December 03, 2022

Dealership Rating
Employee Rating

My college son came home from Maine over Thanksgiving break with a major break problem. We called the Service Dept on Friday after Thanksgiving and explained the situation. They got his car right in an More

by Lauralowry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Dec 05, 2022

Secor Subaru responded

We're sorry to hear about your son's brake issues, but we're glad we could help fit them into the schedule to take care of it! Thank you for taking the time to give us a chance to show you five-star car and earn your business! We hope to see you again! Thank you! - Secor Subaru

November 25, 2022

Dealership Rating
Employee Rating

They were very nice and professional but were unable to fix the problem, which is that when the lights on an auto, they don't go off when I turn off the car. They did identify some other minor issues, whic More

by zekelydia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Connolly

Nov 28, 2022

Secor Subaru responded

Thank you for providing us with this feedback! We're glad to hear that your visit with us went smoothly but we're sorry to find that we couldn't resolve the issue. Feel free to contact us if you have any additional questions. Shawn Murray - Service Manager - smurray@secorauto.com

November 22, 2022

Dealership Rating
Employee Rating

The dealer performed the service required in a professional manner and returned a clean car. More

by ROBERTDANABURGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell

Nov 23, 2022

Secor Subaru responded

Thank you, Robert! We're happy we could help make this an easy service visit! - Secor Subaru

November 03, 2022

Dealership Rating
Employee Rating

Worked with them before. Good customer service and support. Will work with you to get car back More

by JPCOLLINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2022

Secor Subaru responded

Hello, Please contact Shawn Murray at Secor Subaru with your feedback. Let us help get this to a 5 Star approval for future visits. (860) 442-2323 ext 245

October 28, 2022

Dealership Rating
Employee Rating

The Dealership was fast and efficient. Great customer service and knowledgeable mechanics. Gave me a rental car until mine car was finished. More

by Deeghan73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Eggert, Don Culley, Shawn Murray, Kayleigh Sweet-Trew, Sarah Connolly, Anastacia Rebell , Joycelyn Mata, Kevin O'Donovan, Dan Smith, The person that sold us our car. Frank or free the desk around the partisan by the window. He was excellent, very caring person.

Oct 28, 2022

Secor Subaru responded

Thank you for the fantastic feedback! We appreciate you trusting the Secor Subaru team with your service needs and hope to see you again next time!

October 07, 2022

Dealership Rating
Employee Rating

It’s always a good experience coming into Secor Subaru for each 6,000 mile service. More

by Melanie.rose.greenhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Secor Subaru responded

Melanie, thank you for trusting the Secor Subaru team with the care of your vehicle! We appreciate your support and look forward to your next visit!

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