Kyle Pullen
Kyle Pullen at Secor Subaru
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Kyle Pullen | Page 2

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
130 Reviews

I have been a Service Advisor the past 5 years in the automotive and powersports industry. I have always been in the field of customer service before becoming a Service Advisor. I do honestly enjoy helping others. I am a sports enthusiast and enjoy coaching youth football. I am glad to have joined the Secor team.

Dealership Experience

1 yr, 9 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.8

130 Reviews

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130 Reviews of Kyle Pullen

April 10, 2024

Dealership Rating
Employee Rating

The install was done very quick. Easy and painless experience. I would recommend secor to anyone. Buying the car was amazingly easy. Dan is definitely, THE MAN. Thanks Dan! More

by lanrelad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Secor Subaru responded

We're delighted to know that your experience with us at Secor Subaru was quick and easy! Thanks for recommending us, we appreciate it!

April 06, 2024

Dealership Rating
Employee Rating

Service and tire repair went very smoothly. The waiting area was comfortable and timing for service was quick. Thank you More

by SHH99188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kaitlyn Gray

Apr 08, 2024

Secor Subaru responded

Hi! We're glad to know that your service visit went smoothly and you found our waiting area comfortable at Secor Subaru. We appreciate the feedback, thank you!

April 05, 2024

Dealership Rating
Employee Rating

Kyle was helpful and thorough. He addressed all my issues and the service was done quicker than I expected. More

by Reizha Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Secor Subaru responded

Reizha, it's great to know that Kyle was able to provide you with the excellent experience we strive for at Secor Subaru. We appreciate your feedback and look forward to serving you again in the future!

April 05, 2024

Dealership Rating
Employee Rating

As always, this team is very professional and very knowledgeable. It was an issue with back order on the parts. However, as soon as they came in that morning before 8 AM, I was able to schedule my app More

by SUDDETH.JAMES
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Apr 05, 2024

Secor Subaru responded

We're glad to know that our team at Secor Subaru was able to keep you updated and provide a professional service. Thanks for your patience with the back order, we appreciate it!

March 28, 2024

Dealership Rating
Employee Rating

Service for the repair was excellent. They got me in right away and had car back next day. When they washed the car my kayak carrier bar coating got a bit ripped. More

by GSERVE101
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Mar 28, 2024

Secor Subaru responded

Hi! We're glad to know that you were satisfied with the speed of our service at Secor Subaru. We apologize for any damage caused during the car wash, and we'll look into how we can prevent this in the future. Thanks for your feedback!

March 27, 2024

Dealership Rating
Employee Rating

Identified problem corrected the issue kept me informed very helpful and professional Excellent rapport with customers knowledgable and efficent More

by MARIA.MOULTHROP
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Mar 28, 2024

Secor Subaru responded

Maria, we're glad to know our team at Secor Subaru was able to identify and correct the issue efficiently while keeping you informed. Thanks for acknowledging their professionalism and customer rapport!

March 23, 2024

Dealership Rating
Employee Rating

Kyle at Secor Subaru was polite, courteous and eager to help. He even came right out to my car to see the problem and see if he could fix ( seat belt) on the spot. Will go again More

by GEMMA
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Mar 25, 2024

Secor Subaru responded

Gemma, we're glad to know Kyle was able to assist you promptly and efficiently at Secor Subaru. We appreciate your feedback and look forward to serving you again in the future!

March 10, 2024

Dealership Rating
Employee Rating

Awesome customer service and maintenance crew Upfront honest and timely Will work with you on needs and wants for maintenance More

by ajkostek
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Mar 11, 2024

Secor Subaru responded

We're glad to know you had a positive experience with our customer service and maintenance crew at Secor Subaru. We always aim for honesty, timeliness, and flexibility in meeting your needs. Thanks for the review!

March 06, 2024

Dealership Rating
Employee Rating

Subaru is good, but they did not wash my car again after my oil change. They advertise this car wash but only follow up on it roughly half the time. More

by JEFFREY.KOHRT
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Mar 06, 2024

Secor Subaru responded

Jeffrey, we appreciate your feedback and apologize for the oversight regarding the car wash. We'll make sure to address this with our team at Secor Subaru so that it doesn't happen again in future visits. Thanks for bringing this to our attention!

March 05, 2024

Dealership Rating
Employee Rating

No TY Don't try to charge me $207 for a tire when they are $168 on your own website. Otherwise Happy. More

by AUPERINM
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Mar 06, 2024

Secor Subaru responded

Hi! We appreciate your feedback and we're glad to know that you are generally happy with our service at Secor Subaru. We'll look into the pricing discrepancy you've mentioned - thanks for bringing it to our attention!

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