"Seem less excellent service from start to finish very effic!"
- Rocko’s mom
Seemless service from start to finish everyone is friendly , the process was painless paperwork was completed in a timely fashion. Vehicle was shining and waiting for when we got there . Would highly recommend this Dealership to anyone!
"Customer Service Means Nothing Anymore."
I've had the pleasure of owning 5 Rolls-Royce vehicles in my life time. About a year ago, I went into Indigo Rolls-Royce to purchase/lease my next vehicle. I heard good things about them and after having a negative experience at a local dealer, I decided to give them a try. I started working with Jason and Kyle. In the beginning, things were great. I communicated my need to replace a wrecked Bentayga and was up in the air about deciding on a Wraith or Ghost. I'm assuming I took too long as the communication with them stopped. My emails went unanswered and my calls weren't returned. Due to unforeseen events, I decided to put the car search on hold. I popped in today after seeing a car in their inventory that I had searched for over the past couple of months. I was greeted my Jaime, who i'd met before. Instantly I could feel I was wasting her time. Another couple popped in at the same time and the greeting was much more welcoming and warm. They chatted it up for about 20 minutes. I casually left. I encountered Kyle and Jason outside who put the cherry on top in making me feel unwanted. No eye contact, One word responses. You could tell they were forcing themselves to interact with me. No problem however. I'll take my business elsewhere. It's a shame that a car so beautiful and a company who prides themselves on the customer experience is so dismissive.
"Horrible, worst possible work not performed"
- Car guy
Scheduled a 9:300 am appointment a week in advance for reset of front sensor and alignment 3days later work still not started so I went to dealership and was informed the alignment rack was broken, no call informing of that until I went to dealership, I informed Porsche sales person the new Porsche we were considering ordering not going to happen , there is an erogance that exists in this high line car dealership that I will not tolerate, also the two previous cars purched from this dealership were not very pleasant so this was the last straw, Porsche needs to pull there dealership from Desert European they have no customer servise. To many different auto makes, they are spread way to thin, no place to park, there car inventory is a jumbled mess parked everywhere mass confusion, no thanks