Kyle Schumacher | Page 19

Over Promise Under Deliver I was there for a Oil change weeks ago the service advisor told me it will take atleast 1 hour 30 minutes this is with appointment so i decided to go I was there for a Oil change weeks ago the service advisor told me it will take atleast 1 hour 30 minutes this is with appointment so i decided to go for it, I also requested for a car wash which they forget to do it so I need to tell the valet attendant so he went back and do the car wash so it took me a total of 110 minutes of waiting time. What happen to the quality of service? On my way back home I notice that the engine guard touching all the bumps tha i am passing only to find out they did not put the plastic rivets that is holding it. Again I went back there yesterday to have it fix but they need 1 hour to do it which is don't have that time so I decided to just take the parts and do it myself, I decided not to bring my cars there anymore. More

by andycgn942 Verified Customer Verified Customer

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excellent and friendly customer service great customer service. Kyle my service personnel explain detail of service to my forerunner. H e took an extra mile to offer a 25 dollars mail in dis great customer service. Kyle my service personnel explain detail of service to my forerunner. H e took an extra mile to offer a 25 dollars mail in discount. thanks. Marlon More

by MARITES_PEREZ Verified Customer Verified Customer

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Good service Very thorough and punctual. Reception team is friendly and respectful. The loaner was a blessing. Bought tires that were recommended. The service pers Very thorough and punctual. Reception team is friendly and respectful. The loaner was a blessing. Bought tires that were recommended. The service person did not try to upsell me. Great experience. More

by JAIMESAINZ Verified Customer Verified Customer

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Quick!! Just had my first 5000 mile service, I'm from Oregon but was in town for work in roseville, In and out quick! Free car wash! Just had my first 5000 mile service, I'm from Oregon but was in town for work in roseville, In and out quick! Free car wash! More

by joshua.j.simon Verified Customer Verified Customer

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Great customer service Every time that I come in for a service I see and recieve professionalism. Kyle at the service desk is very helpful and knowledgeable. Good work guys. Every time that I come in for a service I see and recieve professionalism. Kyle at the service desk is very helpful and knowledgeable. Good work guys. More

by JUSTINALANWHITE Verified Customer Verified Customer

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Good service The service consultant is friendly and helpful. He helped me solve my car problems. He also kept me updated for my car service status. I would recomme The service consultant is friendly and helpful. He helped me solve my car problems. He also kept me updated for my car service status. I would recommend him to my friends More

by FAN_MICHELLED Verified Customer Verified Customer

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Always a good experience I have been taking my car here since i bought it. Always been good customer service and the car is in great condition. Will keep coming back I have been taking my car here since i bought it. Always been good customer service and the car is in great condition. Will keep coming back More

by Staceys916 Verified Customer Verified Customer

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Waiting for a wash Great place to get my 2015 Tundra serviced when I have other service departments closer. Always quickly greeted. Scheduling an appointment does not al Great place to get my 2015 Tundra serviced when I have other service departments closer. Always quickly greeted. Scheduling an appointment does not always help for timeliness as you are told they are backed up. Lastly when I ask for a wash it is just a rinse. When the service writer calls stating the vehicle is ready, I go out to the valet and told my truck was not washed and I have to wait another 10 or so minutes. More

by SAFETYWEASEL Verified Customer Verified Customer

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Good service. Kyle was great to work with. My truck runs great! They repaired my broken seatbelt so I didn't have to buy a new one. Kyle was great to work with. My truck runs great! They repaired my broken seatbelt so I didn't have to buy a new one. More

by Valued Customer Verified Customer Verified Customer

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I was very pleased with the service I received there I was very happy with the service I received I was very happy with the work that was done on my vehicle. Everyone was very kind and considerate and de I was very happy with the service I received I was very happy with the work that was done on my vehicle. Everyone was very kind and considerate and definitely take in to consideration and their customers needs. Our sales associate Dean was very kind courteous and very helpful. I would recommend anybody to him as far as my friends and family go. He went above and beyond and needs to be recognized for his achievements as in a sales associate there at your establishment. We were very very happy with him. Also Kyle in your service department was very very helpful as well and he also went above and beyond to reach our needs. I would highly recommend him as well. More

by MARCSBARB Verified Customer Verified Customer

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