Kyle Schumacher | Page 21

Excellent communication / good service at Roseville Toyota! We were very satisfied with our recent trade-in and purchase of a (new) 2016 Prius C. Daniel was very helpful in showing us the car, working out the t We were very satisfied with our recent trade-in and purchase of a (new) 2016 Prius C. Daniel was very helpful in showing us the car, working out the terms of sale, and meeting with us on two occasions at Roseville Toyota. Britannia in finance was very efficient and friendly--the financial contracts and paperwork went more smoothly than we have experienced in the past. The car is great and we look forward to having it serviced at Roseville Toyota as well. More

by NANCYCHRISTIELAW Verified Customer Verified Customer

Print

VERY disapointed in Roseville Toyota I did buy a Prius 4 years ago.... there was a back-up camera installed on the car when I bought it. I also bought an extended service contract with th I did buy a Prius 4 years ago.... there was a back-up camera installed on the car when I bought it. I also bought an extended service contract with the car, paid $ 2,495.00 Dollars for this contract.. At this point the camera no longer works so I brought the car in for service. Now I am told that the camera is an" After Market product" and NOT covered under my service contract. I did buy the car with a camera installed and expect that Toyota supports what they sell me. Whatever I told the service consultant Kyle Schumacher.... the answer was always the same: An "After Market product" is not covered by your service contract. I requested to talk to the service manager and was told by Kyle Schumacher that he is not available and he would give me the same answer. Up to this point the only service that was done was oil changes and tire rotation..... the first time I do have a "real" service problem I am being told that it is not covered.... VERY VERY disappointed in Roseville Toyota. If they want my future business in sales/service.... they have to try much harder. More

by RUEGEN16 Verified Customer Verified Customer

Print

Thanks to Kyle and the service staff at Roseville Toyota . Since buying my 2005 Camray XLE at Roseville i have had my car servised there. Every time i have felt happy and confident that the staff has taken exc Since buying my 2005 Camray XLE at Roseville i have had my car servised there. Every time i have felt happy and confident that the staff has taken excellent care of my car and me. I could have my car serviced much closer to where I live, but why change a good thing!! Thanks Kyle for taking such good care of my car. I'll l be back in October More

by JOANPEL Verified Customer Verified Customer

Print

Great Customer Service Really appreciated the thoroughness and great customer service from Jon Pepper. Jon was attentive and responsive, professional and courteous to my qu Really appreciated the thoroughness and great customer service from Jon Pepper. Jon was attentive and responsive, professional and courteous to my questions and concerns. Thank You Jon !!! More

by Emma McIntyre Verified Customer Verified Customer

Print

Easy way to have car serviced. Starbucks coffee too I have been a customer since 2016 and have found it to be a very easy and convenient to have my car serviced here. Courtney Guetschow is my service p I have been a customer since 2016 and have found it to be a very easy and convenient to have my car serviced here. Courtney Guetschow is my service person. And she always knows just what to do..and is very accurate at service time and price quoted. Very educated in knowing what is needed for a great experience in car service at Toyota. More

by SWMENZ59 Verified Customer Verified Customer

Print

Service at Roseville Toyota From the minute I got there, I was treated with extreme friendliness and helpfulness. I would recommend Roseville Toyota to anyone, whether they are From the minute I got there, I was treated with extreme friendliness and helpfulness. I would recommend Roseville Toyota to anyone, whether they are buying new or used, or simply going in for service. More

by KYMALYNE Verified Customer Verified Customer

Print

Great place ! The team at Roseville Toyota is always willing to help weather you have an appointment or not. They are always so kind and work around my schedule and The team at Roseville Toyota is always willing to help weather you have an appointment or not. They are always so kind and work around my schedule and my needs. I will never take my car anywhere else. More

by LADAWNAS Verified Customer Verified Customer

Print

Excellent service rep. Kyle Schumacher was my service rep. He was professional, knowledgeable, and most of all friendly and courteous. He gave me the information in a way t Kyle Schumacher was my service rep. He was professional, knowledgeable, and most of all friendly and courteous. He gave me the information in a way that was easily understood. He followed up with me to correct the remaining problems with my car. More

by cathy.higuchi Verified Customer Verified Customer

Print

Great service The service for a recall repair was completed quickly and without hassle at no cost. I was happy to also receive a complementary car wash! The service for a recall repair was completed quickly and without hassle at no cost. I was happy to also receive a complementary car wash! More

by JJJ65 Verified Customer Verified Customer

Print

Above and beyond! I was late picking up the car but Kyle waited so I could pick it up that night. Good experience - no hassles - It’s what I’ve come to expect from Ros I was late picking up the car but Kyle waited so I could pick it up that night. Good experience - no hassles - It’s what I’ve come to expect from Roseville Toyota More

by LIBBY Verified Customer Verified Customer

Print