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Kyle Schumacher
238 Reviews
I have been working in the auto industry for 7 years now. I graduated in 2011 from Universal Technical Institute with Toyota Technician Certifications. I started off my career as a lube technician working for a local shop. After working for about a year, I wanted to advance my career. I started working at Roseville Toyota in December of 2012. I started as a lube technician, after 8 months I was promoted to Service Advisor. I live locally in town with my fiancée and 2 year old silver lab. We both enjoy camping and going to Tahoe on our days off. One thing that I love about my job is helping customer throughout the process.
Read moreDealership Experience
13 yrs, 7 mos
Industry Experience
14 yrs, 10 mos
Specialties & Trainings
Toyota Technician Training at Universal Technical Institute
238 Reviews
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238 Reviews of Kyle Schumacher
October 18, 2020
Done early great service this is silly minimum of 25 words for this area this frustrates me who is taking time to complete your service review! Now I’m not satisfied! words for this area this frustrates me who is taking time to complete your service review! Now I’m not satisfied! More
by Supergram
January 22, 2019
2014 4Runner Excellent sales, service, and financing. Picked out my 4Runner, and did paperwork, financing, service all done in about 2 hours and I was on the road Excellent sales, service, and financing. Picked out my 4Runner, and did paperwork, financing, service all done in about 2 hours and I was on the road with my new car. Fast and friendly! Highly recommended and I’ll return for my next vehicle. More
by LENNORD
Verified CustomerOther Employees Tagged: Chris Scarbrough , Cole Anderson, Ryan Ross, Allen Thomas
January 21, 2019
No value added Online booking does not provide service package prices. Scheduler did not call back as promised with cost and detail information. Service representati Online booking does not provide service package prices. Scheduler did not call back as promised with cost and detail information. Service representative was not warm and welcoming, rather had an attitude of just having to do their job. No guidance or advice given on service options. Service representative did not call with update as promised. I had to call to check on my vehicle status. I had chosen the more costly option only to come in and find that my vehicle was in good condition and did not need any of that service, yet I was not offered a discount or additional services to offset the cost. In review of my final statement I saw that the service representative took it upon themselves to input that I declined a wash when it was never offered to me. This was even more upsetting when I paid for the higher service that turned out not to be needed. Again at checkout I did not feel like a valued customer. This was my first service since moving to California. My experience was very disappointing especially for the amount I paid. I do not wish to return. More
by JT671
January 19, 2019
Excellent customer service, amenities for customers, we got complementary drinks. Welcomed and felt at home. Neat environment and very friendly, everyone were doing eye service, amenities for customers, we got complementary drinks. Welcomed and felt at home. Neat environment and very friendly, everyone were doing eye contact and asking if we were taken care. More
by simaranexpress
January 18, 2019
Always prompt, courteous, friendly We have always been pleased with the quality of service we receive & the friendly reception when we arrive for our appointment for service. Thank you We have always been pleased with the quality of service we receive & the friendly reception when we arrive for our appointment for service. Thank you More
by EDK10
Other Employees Tagged: Chris Martinez , Cole Anderson, Paul Hernandez
January 15, 2019
Servce like none other I have experienced This was my first time a Roseville Toyota for service. I switch to them from a Toyota dealer that is closer to my home. I was very pleased with the This was my first time a Roseville Toyota for service. I switch to them from a Toyota dealer that is closer to my home. I was very pleased with the prompt attention upon my arrival. The Valet attendant initially took my personal information and the reason for service. Immediately afterwards they walked me into a Service Manager, where Kyle promptly informed me what was to be done, and how long it would take. By the time I had returned home Kyle called starting my service had been completed. Several hours less than originally estimated. Roseville Toyota will be servicing both of my cars from now on. Very pleased! More
by menning
January 14, 2019
Service We have dealt with John L for the past 9 years and have always been completely satisfied. Please don’t change any of your practices. Thank you We have dealt with John L for the past 9 years and have always been completely satisfied. Please don’t change any of your practices. Thank you More
by michelemac0
January 14, 2019
Excellent service as usual. Courteous staff and services everytime! Clean facility. No pressure from the sales staff. Timely calls when my truck is ready. They provide custome Courteous staff and services everytime! Clean facility. No pressure from the sales staff. Timely calls when my truck is ready. They provide customers with cost effective options on parts and services. More
by costano61
Other Employees Tagged: Jim Stockman
January 12, 2019
Very good people and fast service This dealership has always been friendly and efficient , never left here with an issue and I’ve gotten over 20 cars serviced here over the last severa This dealership has always been friendly and efficient , never left here with an issue and I’ve gotten over 20 cars serviced here over the last several years, just a good all around experience and free popcorn and coffee too!! More
by 2razzano
Other Employees Tagged: Chris Martinez, Bekah Huey, Kewal Singh, Steve Wenham , Darrell Dela Torre, Christian Hurtado
January 11, 2019
Rude, service advisor! Service advisor should take advance customer service development skills on how to treat customer the same way they're treating new car buyinh customer Service advisor should take advance customer service development skills on how to treat customer the same way they're treating new car buyinh customer, they should recognize the service customer needs ask open ended question what maybe needed or want and not assuming that customer know everything the dealership has to offer. More
by CZBELTRAN
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