Kyle Schumacher | Page 6

Done early great service this is silly minimum of 25 words for this area this frustrates me who is taking time to complete your service review! Now I’m not satisfied! words for this area this frustrates me who is taking time to complete your service review! Now I’m not satisfied! More

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2014 4Runner Excellent sales, service, and financing. Picked out my 4Runner, and did paperwork, financing, service all done in about 2 hours and I was on the road Excellent sales, service, and financing. Picked out my 4Runner, and did paperwork, financing, service all done in about 2 hours and I was on the road with my new car. Fast and friendly! Highly recommended and I’ll return for my next vehicle. More

by LENNORD Verified Customer Verified Customer

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No value added Online booking does not provide service package prices. Scheduler did not call back as promised with cost and detail information. Service representati Online booking does not provide service package prices. Scheduler did not call back as promised with cost and detail information. Service representative was not warm and welcoming, rather had an attitude of just having to do their job. No guidance or advice given on service options. Service representative did not call with update as promised. I had to call to check on my vehicle status. I had chosen the more costly option only to come in and find that my vehicle was in good condition and did not need any of that service, yet I was not offered a discount or additional services to offset the cost. In review of my final statement I saw that the service representative took it upon themselves to input that I declined a wash when it was never offered to me. This was even more upsetting when I paid for the higher service that turned out not to be needed. Again at checkout I did not feel like a valued customer. This was my first service since moving to California. My experience was very disappointing especially for the amount I paid. I do not wish to return. More

by JT671 Verified Customer Verified Customer

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Excellent customer service, amenities for customers, we got complementary drinks. Welcomed and felt at home. Neat environment and very friendly, everyone were doing eye service, amenities for customers, we got complementary drinks. Welcomed and felt at home. Neat environment and very friendly, everyone were doing eye contact and asking if we were taken care. More

by simaranexpress Verified Customer Verified Customer

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Always prompt, courteous, friendly We have always been pleased with the quality of service we receive & the friendly reception when we arrive for our appointment for service. Thank you We have always been pleased with the quality of service we receive & the friendly reception when we arrive for our appointment for service. Thank you More

by EDK10 Verified Customer Verified Customer

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Servce like none other I have experienced This was my first time a Roseville Toyota for service. I switch to them from a Toyota dealer that is closer to my home. I was very pleased with the This was my first time a Roseville Toyota for service. I switch to them from a Toyota dealer that is closer to my home. I was very pleased with the prompt attention upon my arrival. The Valet attendant initially took my personal information and the reason for service. Immediately afterwards they walked me into a Service Manager, where Kyle promptly informed me what was to be done, and how long it would take. By the time I had returned home Kyle called starting my service had been completed. Several hours less than originally estimated. Roseville Toyota will be servicing both of my cars from now on. Very pleased! More

by menning Verified Customer Verified Customer

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Service We have dealt with John L for the past 9 years and have always been completely satisfied. Please don’t change any of your practices. Thank you We have dealt with John L for the past 9 years and have always been completely satisfied. Please don’t change any of your practices. Thank you More

by michelemac0 Verified Customer Verified Customer

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Excellent service as usual. Courteous staff and services everytime! Clean facility. No pressure from the sales staff. Timely calls when my truck is ready. They provide custome Courteous staff and services everytime! Clean facility. No pressure from the sales staff. Timely calls when my truck is ready. They provide customers with cost effective options on parts and services. More

by costano61 Verified Customer Verified Customer

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Very good people and fast service This dealership has always been friendly and efficient , never left here with an issue and I’ve gotten over 20 cars serviced here over the last severa This dealership has always been friendly and efficient , never left here with an issue and I’ve gotten over 20 cars serviced here over the last several years, just a good all around experience and free popcorn and coffee too!! More

by 2razzano Verified Customer Verified Customer

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Rude, service advisor! Service advisor should take advance customer service development skills on how to treat customer the same way they're treating new car buyinh customer Service advisor should take advance customer service development skills on how to treat customer the same way they're treating new car buyinh customer, they should recognize the service customer needs ask open ended question what maybe needed or want and not assuming that customer know everything the dealership has to offer. More

by CZBELTRAN Verified Customer Verified Customer

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