Kyle Tabar | Page 2

I brought my Jeep to Naples Chrysler Dodge Jeep Ram because I’m about 500 miles from my warranty ending and about three months from the end of my lease. I specifically called ahead and was told by a se because I’m about 500 miles from my warranty ending and about three months from the end of my lease. I specifically called ahead and was told by a service advisor (Carlos) to bring the car in so they could check for any remaining warranty items and address an open recall. I dropped the vehicle off the night before my appointment. The next day I received no communication at all from the dealership. At 1:18 PM I texted Carlos to ask for an update and was told the car had been assigned to a technician who was still working on another vehicle. After hearing nothing else, I followed up again at 5:41 PM and was then told it typically takes 24–48 hours just to look at a car because they are “in season” and have about 150 cars. If that’s the case, I don’t understand the purpose of scheduling an appointment, and none of this was communicated when I was told to bring the vehicle in. Since I couldn’t leave the car another day, I said I would pick it up. Carlos told me he wasn’t there anymore, that they close at 6, and that other service reps would help me. When I arrived, I was told the car was with a mechanic and asked if I still wanted it. I said yes. Someone eventually pulled it up and handed me the keys — no apology, no explanation, no hello or goodbye, and no attempt to make the situation right. I also sent a note to the General Manager about the experience and never received any response, which says a lot given the weekly mailers and advertisements they send talking about how much they value customers. I’ve owned many different brands of cars over the years and have never experienced this level of disregard for basic customer service. Ironically, the service department is quick to hand you paperwork explaining how to give them perfect survey scores, yet the actual customer experience doesn’t come close to meeting even the basics. Needless to say, I won’t be leasing another vehicle here, and my wife won’t be servicing or leasing her Jeep here either. With over 100 Jeep dealers in Florida competing for business, it’s surprising to see a dealership try this little. More

by Michael Wyatt Verified Customer Verified Customer

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Outstanding service, honest pricing, friendly staff, quick process, transparent communication—best car-buying experience ever! Highly recommended quick process, transparent communication—best car-buying experience ever! Highly recommended More

by stephanietabar Verified Customer Verified Customer

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Excellent car buying experience- friendly staff, fair pricing, no pressure, smooth process throughout. Willingness to go the extra mile pricing, no pressure, smooth process throughout. Willingness to go the extra mile More

by 1rgerlach Verified Customer Verified Customer

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This dealership was great! Ivan was incredible and he really swooped in when we were becoming frustrated with the process. Once he showed up everything seamlessly fell into pla Ivan was incredible and he really swooped in when we were becoming frustrated with the process. Once he showed up everything seamlessly fell into place and within the hour we had picked our new Grand Cherokee. More

by Jballmarq14 Verified Customer Verified Customer

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I won’t buy a car anywhere else but Naples dodge jeep Chrysler, the best Chrysler, the best More

by jubr1002 Verified Customer Verified Customer

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Wyatt and the team were just awesome responsive and the video from the tech is awesome nice touch!! video from the tech is awesome nice touch!! More

by fred79 Verified Customer Verified Customer

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This was truly a team effort by Naples Chrysler Dodge JEEP. MY FIRST JEEP and I understand only in a jeep!! The culture was powerful and evident as everyone worked without anxiety as it took 6 days fro JEEP. MY FIRST JEEP and I understand only in a jeep!! The culture was powerful and evident as everyone worked without anxiety as it took 6 days from start online to delivery in my driveway Do buiss with Naples Chrysler Dodge JEEP. ITS PAINLESS THEY HAVE IT GOING ON WITH CUSTOMER SERVICE!! Airport pulling rd. In Naples FL.... AWESOME FOLKS IN ALL DEPARTMENTS!! THANK YOU ALL!! 😊 More

by LW. ONEE Verified Customer Verified Customer

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Kyle Taber and team are fantastic to work with. Drove down from Indiana to purchase a truck and they had everything ready. Got me in and out real quick. Made the whole deal worth the drive. Drove down from Indiana to purchase a truck and they had everything ready. Got me in and out real quick. Made the whole deal worth the drive. More

by Biggamehunter100 Verified Customer Verified Customer

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It took rather a long time to do a repair on my car. But after I addressed the problem it was repaired in a reasonable amount of time. The staff were courteous and professional. Thank you for doing a gr But after I addressed the problem it was repaired in a reasonable amount of time. The staff were courteous and professional. Thank you for doing a great job. More

by mssusan1207 Verified Customer Verified Customer

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They sell used vehicles, you check everything that the vehicle must bring, you ask them to fix certain details but they do it and break others and they don't care, there is no quality of service or salesp vehicle must bring, you ask them to fix certain details but they do it and break others and they don't care, there is no quality of service or salespeople, much less Manager, this is the last week that I give them to give me the manuals of the comioneta or I return the truck. The cleaning and mechanical service is terrible. More

by edgarantoniorodriguez Verified Customer Verified Customer

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