I had a great experience with this dealership. I was treated with the utmost perfessionalism and courtesy. I would highly recommend Sam Packered Ford to anyone who looks forward to buying a clean reliable used truck or car.
Thornton Turner Jr.
"Wonderful, they made it so easy!"
The staff is friendly and knowledgeable. They are dedicated to great customer service and that is hard to find. My rep Jerry has come highly recommended and I see why. He went above and beyond to get everything prepared for when I showed up. Quick easy and back on the road! I will continue to do business with this dealer. Great experience.
"Tom Martin = Professionalism, Leadership and Customer Care "
Five Star Ford in Lewisville has been our go to dealership for the last 4 cars we have purchased. We always appreciate the professional way they treat us each time we come in for service or to purchase a new car. On our latest trip in to buy a car, we worked with Tom Martin, our go to guy at Five Star Ford in Lewisville. He is a United States Army Veteran who was recently on deployment. We waited for his return to make our new car purchase because he has always treated us with great professionalism. This purchase was no exception. He continues to be an outstanding professional who holds the needs of the buyer as his priority. He worked closely with us to get the car we wanted with a deal that was right for us.
During this visit, we also had the opportunity to work with Joseph Bonnette as he was assisting with our purchase. He was also very attentive to our wishes and did a great job explaining the features of our new car. He is a professional young man who puts the customers needs first.
We love our new Explorer and appreciate the attention we received from Tom Martin and Joseph Bonnette, as well as the other staff members we encountered during our purchase.
"Great experience "
I went in to term my lease for a new one and they didnt disappoint! Taylor, Kyle, and Tom were able to work with me and cut me a great deal! I would highly recommend!!!
"A new sales experience "
I just want to say thank you for helping me and my family get into a new car. I was treated more as family and less as a credit number. Chase and Kyle helped us the whole way and I cannot fully express my gratitude. I will be going to five star Ford for many years to come.
"The Easiest Car Buying Experience ever"
I always thought getting a car would be difficult. Matt and Kyle made it easy to understand and also prepared me for future car buying.
Other Employees Tagged:
- Ricky Moses
I love having a New Truck but my past experience of finding and getting a New Truck has not been that pleasant...until now. I purchased a New F150 Truck from Sam Pack's lewisville location this week and was pleasantly surprised by how easy the process was. I dealt with Chase Windham and Chase Baine and they went above and beyond in every way. They not only got me the Truck that perfectly fit my needs but got me right where I needed to be financially and didn't try to get more out of me. I don't plan on buying a new truck for a while but I will be returning here when I do.
"Chase is a pro! "
Chase was such a pleasure to work with! He worked hard to get our payments within our budget and his customer service skills are above and beyond. Although he said he's only been in the industry a short time, you'd never know! Thanks for all of your hard work and help, Chase!
"Better Than I Imagined!"
I worked with Jerry Crider to try to get into a vehicle within my budget with a small down payment. Jerry went above and beyond to get me into a dependable new vehicle - he worked tirelessly for two days with me. I told him from the start I wouldn't come into the dealership sitting around waiting, etc., especially since I went through Internet Sales for initial contact. I'm sure I was a difficult customer, but Jerry Crider made me feel like family! I love this guy! Behind the scenes, and very relevant to my new purchase, Jerry worked with his manager, Chase Baine, as well as Tom Andrews and Kyle Wasson in finance. Bottom line, I would recommend the new teams at Five Star Ford in Lewisville to my family, my friends, and anyone reading this review. Jerry was A #1 and I won't forget his kindness and his help! Thanks Jerry!
"Awesome experience "
I went to the dealership for a simple oil change and tire rotation on my truck. After talking with Jerry Criter he suggested that he had some trucks that may lower my payments or at the very least upgrade for about the same. They had a fair selection to choose from and I finally saw one that I really liked. Jerry and his team worked extremely hard to make it happen quickly. I was surprised at how fast they worked out the deal. I got a great rate and twice the truck with little to no effort on my part. I am impressed and grateful for Jerry and the finance team. Great job.