LILIANA BALLIVIAN | Page 3

They did a good job we met in the middle on the price and I feel like I got a good deal I feel like I got a good deal More

by gpabulletmakers Verified Customer Verified Customer

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I found cars that I had researched prior very easily. Once I locked in on a specific car the process was pretty easy... everyone was very helpful! Once I locked in on a specific car the process was pretty easy... everyone was very helpful! More

by dalischeryl Verified Customer Verified Customer

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Liliana was so great. Process was efficient. Love the car. Liliana was very professional and nice Process was efficient. Love the car. Liliana was very professional and nice More

by bits_casks0v Verified Customer Verified Customer

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I wasn't happy inasmuch as I got the car but I was lied to about my credit score just to make me pay way higher rates which I told the accounts guy who came to talk to me what my credit score was and he ca to about my credit score just to make me pay way higher rates which I told the accounts guy who came to talk to me what my credit score was and he came up with another number just to make me pay higher rates. Wasn't a good experience and I am not happy about it. Won't recommend that to anybody. More

by emekaben78 Verified Customer Verified Customer

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Smooth process. Employees are professional and willing to hear you out. Definitely recommend this dealer. Employees are professional and willing to hear you out. Definitely recommend this dealer. More

by Aaron B. Verified Customer Verified Customer

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Finance pushy and misleading. Making sign for extra gap insurance and grand theft. Saying it's free when not. Making sign for extra gap insurance and grand theft. Saying it's free when not. More

by Ehsansorbi1e Verified Customer Verified Customer

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I would like to express my disappointment with my recent experience at Al Hendrickson Toyota. Despite the special prices advertised on the website, the price listed turned out to be incorrect. After negotia experience at Al Hendrickson Toyota. Despite the special prices advertised on the website, the price listed turned out to be incorrect. After negotiating extensively for four hours with three salespeople at this dealership, I was confronted with a final price that exceeded my expectations and what was initially agreed upon with the salesperson. I understand that each dealer has its additional fees, and the dealership charged me $1650 for dealership services. However, I found it impossible to eliminate the extra costs of a package I did not desire, despite directly discussing this matter with the manager, Marcos Jamsy. Additionally, an additional cost of $1787 was added, which, I was explained, was justified by a supposed legal regulation allowing its inclusion in the contract. However, no clear explanation was provided regarding the benefits associated with this charge, such as how to activate them or a detailed guide of what is included. After spending nearly nine hours at their facilities, I finally received my vehicle, for which I had to leave my previous car at home and return. However, upon my return, all the salespeople had already left. Upon inspecting the vehicle, I discovered that only one key was provided, despite being previously informed that I could request a spare key as part of the benefits included in my purchase. Furthermore, the vehicle lacked some covers that should have been in the back seats, as well as the corresponding floor mats. It is baffling how additional charges for dealership services are justified when the level of customer service is so lacking. I immediately reported these problems to Marcos as soon as I noticed them, before even turning on the car to leave the dealership, to which he responded that he would answer me later. It was 9:30 pm. The next day, he told me to speak directly with my saleswoman, Liliana Ballivian, who promised to resolve them. However, despite calling her on the agreed-upon day, three hours before heading to the dealership, I found that Liliana was busy with another deal. She instructed me to leave my vehicle at the service center, where the defective light was replaced with one different from the original in the front seat lights, without solving the problem of the missing covers. Additionally, the floor mats provided were visibly dirty. I believe that a much better service could have been provided. My level of dissatisfaction with your business and its commercial practices is significant. I hope that measures will be taken to improve the quality of customer service at your dealership. More

by juan.medinna Verified Customer Verified Customer

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The best place to buy or acquire your car, thank you for everything guys bye everything guys bye More

by danizam54 Verified Customer Verified Customer

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Sale rep did excel at helping me get my car was very pleased with the service. pleased with the service. More

by atina25gordon Verified Customer Verified Customer

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Very knowledge in what she does. Went the extra mile to make sure everything went smooth. I’m glad that she has the personality that she does to make car buying smooth. Went the extra mile to make sure everything went smooth. I’m glad that she has the personality that she does to make car buying smooth. More

by Brucehall05 Verified Customer Verified Customer

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