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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel | Page 2

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
148 Reviews
4.9

148 Reviews

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148 Reviews of Lacey Pfannenstiel

August 19, 2026

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I e had several routine service appointments with the dealer and all have gone very smoothly. Time estimates are spot on and staff is great. Lacey kept me informed and was great to work with. More

by M8KITSO
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Recommend Dealer
Yes
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Aug 19, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that your routine service appointments at Robert Brogden's Olathe Buick GMC have gone smoothly and that Lacey provided excellent assistance. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 17, 2026

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I bought my truck from this dealership 6 years ago and have been taking it here to get it serviced since. I had a great buying experience and I always leave service appointments feeling like I made an in More

by bweyant
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Recommend Dealer
Yes
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Aug 18, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experiences at Robert Brogden's Olathe Buick GMC. It's great to know that Lacey provided you with helpful service and that you feel informed and satisfied after each visit. We appreciate your loyalty over the years and look forward to continuing to assist you with your truck in the future. See you next time! The Robert Brogden Buick GMC Team

August 10, 2026

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Jimmy was amazing to work with! He always takes great care of me and my family! He’s the reason I keep returning! More

by DOREYSTRETCH09
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Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Jimmy Stateler , Terry

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Aug 11, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We’re thrilled to hear you had such a great experience with Jimmy at Robert Brogden's Olathe Buick GMC. It's our goal to provide excellent care for you and your family. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 10, 2026

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Deal went through quick very happy love my new GMC truck super Cruse is the best drives itself everywhere More

by MARK8CARS
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Aug 10, 2026

Robert Brogden Buick GMC responded

Thank you for your fantastic review, Mark! We're thrilled to hear that you're happy with your new GMC truck and that you love the Super Cruise feature. At Robert Brogden's Olathe Buick GMC, we strive to make the buying experience seamless and enjoyable. We appreciate your feedback and invite you to visit us again soon! Safe travels! The Robert Brogden Buick GMC Team

July 31, 2026

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Lacey did a great job scheduling me in and explaining the services I had completed More

by Tom Schafersman
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Yes
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Jul 31, 2026

Robert Brogden Buick GMC responded

Thank you for your positive feedback, Tom! We’re thrilled to hear that Lacey provided excellent service in scheduling and explaining your completed services. We appreciate your support and look forward to assisting you again at Robert Brogden's Olathe Buick GMC! The Robert Brogden Buick GMC Team

July 24, 2026

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They are always very helpful and nice to work with. They keep me updated on the progress of my vehicle. More

by PSKGHOST
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jul 24, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the helpfulness and communication at Robert Brogden's Olathe Buick GMC. It's our goal to keep our customers informed and satisfied throughout their experience. Our team looks forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2026

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Very professional and respectful. They also were helpful in what was needed for my truck. More

by angel13.cornejo
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Recommend Dealer
Yes
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Jul 24, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Angel! We’re thrilled to hear that you found our team at Robert Brogden's Olathe Buick GMC to be professional and respectful while being helpful with what was needed for your truck. We appreciate your feedback and look forward to serving you again in the future! The Robert Brogden Buick GMC Team

July 22, 2026

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They were east to work with and took care of my needs I had at the time More

by heath.hayden17
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Jul 22, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Heath! We’re glad to hear that you found it easy to work with us and that we were able to meet your needs. We appreciate your support of Robert Brogden Buick GMC and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 21, 2026

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Lacey is a great professional service associate, and I enjoy working with her because she keeps me informed about the progress on my truck. She was very on time with the service, and I appreciate how she More

by blamb510
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 21, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We're thrilled to hear you had a great experience with Lacey at Robert Brogden's Olathe Buick GMC. Keeping our customers informed and providing timely service are our top priorities. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 19, 2026

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Great communication from the time I made the appointment to when service was completed. Fast and friendly service. More

by havensdarrenw
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced great communication and fast, friendly service at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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