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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel | Page 2

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
116 Reviews
4.9

116 Reviews

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116 Reviews of Lacey Pfannenstiel

March 28, 2026

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Lacey Pfannenstiel is an outstanding GMC advisor who truly goes above and beyond for customers. She’s knowledgeable, professional, she took the time to explain the details of the services being performe More

by Alfarod
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Recommend Dealer
Yes
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Apr 01, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We appreciate your feedback about Lacey and are glad to hear she provided you with such outstanding service at Robert Brogden's Olathe Buick GMC. It's great to know that your experience was smooth and stress-free. We look forward to welcoming you back for all your future service needs! The Robert Brogden Buick GMC Team

March 28, 2026

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All’s Well that ends well. Lacey is a superstar that helped work through a few hiccups and got my repairs completed as promised. More

by DBWILLIS50
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Recommend Dealer
Yes
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Apr 01, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! It's great to hear that Lacey provided you with exceptional service and helped resolve any issues during your repair process. At Robert Brogden's Olathe Buick GMC, we strive to ensure our customers have a great experience. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 26, 2026

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Great experience…They got me in…Fixed the problem and got me back on the road. More

by DLKLING1
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Mar 26, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC and that we were able to get you back on the road quickly. The Robert Brogden Buick GMC Team

March 24, 2026

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Great service and communications and help with warranty repairs. Always a great experience! Lacey was great to work with and was great with communications! More

by WMSCOPP
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Yes
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Mar 25, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re delighted to hear that you had a great experience at Robert Brogden's Olathe Buick GMC and that Lacey provided exceptional service and communication during your warranty repairs. Your encouraging words mean so much to us, and our team looks forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 17, 2026

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Quick, courteous and friendly. Was in and out with-in the hour! Arrived early and left early! More

by Brat1502
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Recommend Dealer
Yes
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Mar 18, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re pleased to hear that you had a quick and friendly experience at Robert Brogden's Olathe Buick GMC. It's great to know we could get you in and out efficiently. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 17, 2026

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Service was pretty much on time but a little delay because of computer problem but the service department was able to show their ability to adjust and got me checked out quickly. Lacey was on top of e More

by George Fine
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Angela Alvarez

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Mar 18, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, George! We're glad to hear that our service department was able to handle the situation efficiently and that Lacey provided you with impressive service. Your feedback about our communication and teamwork means a lot to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

March 12, 2026

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Great service, the service workers were great and very helpful. Will be going back for my vehicle needs. More

by AARONHEDRICK8
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Recommend Dealer
Yes
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Mar 12, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Aaron! We're happy to hear that you received great service from our team at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and look forward to assisting you with all your vehicle needs in the future! Sincerely, The Robert Brogden Buick GMC Team

March 12, 2026

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It was a great experience. Lacey was thorough and she explained everything very well so I could make the best decision for my family. More

by tammy.johnson428
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Recommend Dealer
Yes
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Mar 12, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback, Tammy! We're pleased to hear you had a great experience at Robert Brogden's Olathe Buick GMC. It’s great to know that Lacey provided thorough and clear explanations to help you make the best decision for your family. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 08, 2026

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Employee Rating

Lacey in the service department is very professional and knowledgeable in her role. She had me in and out in an hour for my appointment. I have been loyal to this dealership for 7 years now because of the p More

by BJRIDER65
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Recommend Dealer
Yes
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Mar 08, 2026

Robert Brogden Buick GMC responded

Appreciation for taking the time to share your experience! It’s wonderful to hear about the positive interactions with Lacey, Jake, and Dave at Robert Brogden’s Olathe Buick GMC. Providing professional and efficient service is always the goal, and your loyalty over the past seven years truly means a lot. We are looking forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

March 05, 2026

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They provided me a very nice loaner vehicle while mine was being worked on for warranty work. It was a very easy process to reserve the vehicle and return it. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Mar 05, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Greg! We're delighted to hear that you had a positive experience with the loaner vehicle during your warranty work at Robert Brogden's Olathe Buick GMC. Our goal is to make the process as seamless as possible for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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