Lacye Laning
Lacye Laning at Northside Honda

Lacye Laning | Page 5

Service Advisor

Northside Honda

9100 San Pedro Ave
San Antonio, TX 78216

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4.9
99 Reviews
4.9

99 Reviews

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99 Reviews of Lacye Laning

July 18, 2024

Dealership Rating
Employee Rating

Service was good but it took three hours to finish doing an oil change which seems like too long. More

by SHANEMELING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Northside Honda responded

Shane, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Layce or team know if we can be of further assistance. Jaime Anteola General Manager

July 17, 2024

Dealership Rating
Employee Rating

I am always pleased with NS Honda. They have bee taking care of my cars over 22 years now. More

by CYMUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexa Olivo, Mark Hannawi

Jul 17, 2024

Northside Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Northside Honda! Jaime Anteola General Manager

July 16, 2024

Dealership Rating
Employee Rating

Lacye is and always great. Always take care of my needs and concerns when it comes to my vehicle. More

by LVARGAS832
Recommend Dealer
Yes
Jul 17, 2024

Northside Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Northside Honda. Jaime Anteola General Manager

July 16, 2024

Dealership Rating
Employee Rating

My technician provided outstanding customer service giving me the eatimated cost, duration, and answers. Thanks More

by TSTANSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexa Olivo

Jul 17, 2024

Northside Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jaime Anteola General Manager

July 16, 2024

Dealership Rating
Employee Rating

Everything was great and so was Lacey. She got my car in and out in the timeframe I wanted. More

by NDB68852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2024

Northside Honda responded

Thanks for sharing your thoughts about your experience with Northside Honda. We appreciate your business and hope to see you again soon! Jaime Anteola General Manager

July 12, 2024

Dealership Rating
Employee Rating

Fast response on drive up,service advisor not really listening to concerns,mechanical tech not complete in evaluating concerns with rear wheel bearing,not enough information on status of vehicle even th More

by QUEQUE249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2024

Northside Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jaime Anteola General Manager

July 11, 2024

Dealership Rating
Employee Rating

I do not like that both of my key fobs quit working and I was charged $345 to replace one of them. The Car is 5 years old and I shouldn't have to replace both of them almost on the exact time at such a hig More

by GARYGILLII49
Recommend Dealer
No
Jul 14, 2024

Northside Honda responded

We're sorry to hear about your recent experience, Gary, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jaime Anteola General Manager

Jul 14, 2024

Northside Honda responded

We're sorry to hear about your recent experience, Gary, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jaime Anteola General Manager

July 07, 2024

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Employee Rating

Layce was knowledgeable and initiated service efficiently. She explained the needs of my vehicle identified in the checkup report. More

by SEIFERTLAURAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2024

Northside Honda responded

Thanks, Laura, for sharing about your experience with Northside Honda. We appreciate your business and hope to see you again soon! Jaime Anteola General Manager

July 06, 2024

Dealership Rating
Employee Rating

Everybody was nice and courteous. Enjoyed my time there. The oil change the front alignment were done in no time More

by JMACMOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2024

Northside Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jaime Anteola General Manager

July 05, 2024

Dealership Rating
Employee Rating

I was seen at my appointment time and the work was done quickly :) Thank you Lacye, for being a great service rep! More

by sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2024

Northside Honda responded

It has been a pleasure serving you, Sandy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Northside Honda, we look forward to having you as a valued customer for many years to come! Jaime Anteola General Manager

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