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Lacye Laning
Lacye Laning at Northside Honda

Lacye Laning | Page 4

Service Advisor

Northside Honda

9100 San Pedro Ave
San Antonio, TX 78216

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4.9
99 Reviews
4.9

99 Reviews

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99 Reviews of Lacye Laning

July 26, 2024

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Employee Rating

Quick response to help and obtaining warranty information for wheel replacement. Communication was excellent and service advisor extremely helpful More

by EGONZALEZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2024

Northside Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Northside Honda! Jaime Anteola General Manager

July 26, 2024

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Employee Rating

I've been a client of theirs for 5 years, financed 2 new vehicles and repaired my 11-year old Civic. They are excellent in every way. More

by riverwillow49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Morales, Mark Hannawi

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Jul 26, 2024

Northside Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Noah, Lacye, and Mark can be of further assistance. Jaime Anteola General Manager

July 21, 2024

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Employee Rating

Lacye was prompt and efficient. Great job of communicating. She offered services without being pushy. More

by PPAD30
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2024

Northside Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Northside Honda. Jaime Anteola General Manager

July 21, 2024

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Good service. Expected wait time a bit longer than expected with no update while waiting. Service was good, but not great. More

by JACOBUTSA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2024

Northside Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, so we will share your comments with the team. We appreciate your patience and your business. Thank you for choosing Northside Honda. Jaime Anteola General Manager

July 21, 2024

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The entire process for scheduling service online is smooth. Unfortunately, the tire I was going in to service went out the day before. I had my car towed in, put my keys in the dropbox. I spoke wit More

by STEVEHANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2024

Northside Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jaime Anteola General Manager

July 20, 2024

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Employee Rating

2 hours was too long to get the simple work done on my car. We waited over 2 hours to get the work done. More

by Ronald French
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 24, 2024

Northside Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jaime Anteola General Manager

Jul 24, 2024

Northside Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jaime Anteola General Manager

July 19, 2024

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Employee Rating

They did a really great job. The charges were extremely reasonable. Finished at the promised time. More

by mimbimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Bates, Alexa Olivo, Noah Morales, Jose Sanchez, Steven Strawn, Mark Hannawi

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Jul 21, 2024

Northside Honda responded

Thanks for sharing your thoughts about your experience with Northside Honda. We appreciate your business and hope to see you again soon! Jaime Anteola General Manager

July 19, 2024

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Employee Rating

I always have a seamless experience when I take my car to Honda. Never any problems, and the employees are wonderful. More

by LISARSOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2024

Northside Honda responded

Thank you for choosing Northside Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jaime Anteola General Manager

July 19, 2024

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She is a joy to work with and extremely knowledgeable and sharp. I always work with her. More

by KLGIVLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2024

Northside Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Northside Honda, we look forward to having you as a valued customer for many years to come! Jaime Anteola General Manager

July 19, 2024

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Employee Rating

Mark and other members of the service team kept me updated during the day. They also conveniently arranged transportation to and from the dealership. More

by BDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hannawi

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Jul 21, 2024

Northside Honda responded

Thank you for taking the time to share your thoughts on working with the team. I'm glad to hear Mark and the service team delivered such a great experience! Jaime Anteola General Manager

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