Lamont Mills | Page 2

Let me start of with BUYER BEWARE!!!! Please read the complete review. I would have given this dealership a negative 10 stars if I could have, since 1 is the lowest you can go will have to go with that. complete review. I would have given this dealership a negative 10 stars if I could have, since 1 is the lowest you can go will have to go with that. On December 16, 2021 we purchased a vehicle from Glenbrook Dodge. We were told that we should receive the paperwork needed for BMV in the mail within a week. On January 8, 2022 I started calling looking for the paperwork that had not arrived yet. I spoke with Nick on two occasions January 8 and 15, 2022. Both times I was given the old "you should see it any day now". On January 22, 2022 I called and spoke with Tyler Runyan and we were told that the title clerk was out and that he would call me back with an update. I called again on January 24, 2022 and once again spoke with Tyler Runyan and was told that the title clerk was still out and that he would call back with an update. I called back again on January 25, 2022 and again spoke with Tyler Runyan and was told once again that the title clerk was still out and that he would call back with an update. I called again on January 26, 2022 and spoke with Lamont Mills and this time someone actually looked up what was going on. Apparently the title was never in their possession the whole time. Also on January 26, 2022 I received a voicemail from Tyler Runyan stating the same thing I was told by Lamont Mills. I sent out an email to Matt McKibben on January 27,2022 giving them 10 days to present my title. I called Matt KcKibben on January 28, 2022 and was placed in his voicemail. I called again on January 31, 2022 seeking an update. This time I spoke with Nick once again. He kept trying to give a one excuse after another. It was not until I cornered him with the fact that this is a recurring issue that Glenbrook has dating back to 2011, as seen on multiple reviews, that he stated I would be able to get my vehicle registered as early as Tuesday February 1,2022. This is just one day short of the 45 days allowed to get the vehicle registered. As of this date, February 2, 2022 I still have not heard anything from Mr. McKibben; just crickets. As from what I have been hearing through the grapevine, IS PAR FOR COURSE. As per Indiana BMV website, this is in complete violation of Indiana State Law. The title MUST be in their possession prior to selling any vehicle. Also, they have 31 days to provide you with all paperwork and title so that you have ample time to get the vehicle registered before the 45 day point. This was also in violation of Indiana State Law. We have filed a complaint with the Auto Dealer Service Division and with the Indiana State Attorney Generals Office. I am happy to report that we were able to get the vehicle registered on Tuesday evening with no additional issues from the BMV. More

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Absolutely one of the best buying experiences I have had! Glenbrook Dodge makes it so easy on the buyer from the ease of test driving vehicles right down to the paperwork! We couldn't be more happy with ou Glenbrook Dodge makes it so easy on the buyer from the ease of test driving vehicles right down to the paperwork! We couldn't be more happy with our new Wagoneer! Ryan and Brook will definitely see us in the future for another purchase! More

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I would definitely send all my friends and family to Kegan! I wasn’t sure if I wanted the new vehicle and took A LONG time deciding if I would get it but Kegan was very helpful! When I needed the time t Kegan! I wasn’t sure if I wanted the new vehicle and took A LONG time deciding if I would get it but Kegan was very helpful! When I needed the time to think it through he let me, he was patient and didn’t rush me. I now own a 2022 Jeep Compass and I couldn’t thank Kegan enough!! More

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This was our second vehicle purchase from Glennbrook and from Zack. Positive experience both times. I would highly recommend. from Zack. Positive experience both times. I would highly recommend. More

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Great facility, friendly staff. Everyone was very helpful and made the experience extremely easy and simple. and made the experience extremely easy and simple. More

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They helped me find what I was looking for at reasonable price! Provided excellent service! price! Provided excellent service! More

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Very pleased was not rushed or pushed to make a choice Excellent customer service. Thanks Josh Excellent customer service. Thanks Josh More

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We had a great experience with our sales professional Josh Habegger. He can up to us when we was looking at a Jeep, at no time did he pressure us. Took for test ride. Feel in love. Thanks so much for mak Josh Habegger. He can up to us when we was looking at a Jeep, at no time did he pressure us. Took for test ride. Feel in love. Thanks so much for making us apart of the Jeep family! More

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Great service fast service sales diffently knew there job very well would recommend to others very well would recommend to others More

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Very friendly, knowledgeable and professional. Our sales associate, Greg Michaels, was straightforward during our transaction, as well as thoughtful and informative. We would definitely recommend him and t associate, Greg Michaels, was straightforward during our transaction, as well as thoughtful and informative. We would definitely recommend him and the dealership to others. More

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