Lance Carmichael | Page 4

I was in to purchase a new company car. The owner of our company and myself were greated by Lanc who listensd to what we were after and showed us our options. We purchased a vehicle and ran into a few issue company and myself were greated by Lanc who listensd to what we were after and showed us our options. We purchased a vehicle and ran into a few issues with the car. I made one phone call and with in ten minutes I recieved a call back from Lance with all the problems taken care of. We were in and out within fifteen minutes very happy with the outcome of our situation. we would recomend this dealer to everyone and ask for Lance. More

Helpful 1

Report | Print

Worst experience ever. Do not shop for a car here, they will sell it to another person while you are waiting, even if you've already made a deal. will sell it to another person while you are waiting, even if you've already made a deal. More

Helpful 0

Report | Print

If someone feels compelled to leave a review for a car salesman, you KNOW they had a positive experience. Our first experience with Lance was in the summer of 2010. My wife was looking for the perfect salesman, you KNOW they had a positive experience. Our first experience with Lance was in the summer of 2010. My wife was looking for the perfect used Subaru - a few years old, very low mileage, some manufacturer warranty left, and great condition. We had been passively looking for cars for a few weeks, and while we were driving on at this dealership with Lance in the car with us, he got a phone call from another salesman he had spoken to about what we wanted. That salesman had just taken a trade-in that fit our criteria perfectly. We drove back to the dealership and we took the car (just in off a trade, so not even cleaned yet) for a test drive. We loved it, bought it, and they cleaned it / fixed it up for us so we could pick it up later in the week. Lance even took a checklist of things we wanted to have done to it (for example, we wanted him to replace the cigarette lighter covers in the interior and fix a squeaky back seat). Now it's winter 2013, and my old Honda Civic was nearly killing me in the snow every day. We went back to Lance and told him I was looking for a slightly used Forester or Outback. He lined up four sets of keys for us to drive. One by one, we drove all the Subarus he had lined up that fit my criteria. When he was out of keys, he just asked, "So, what do you think?" No high-pressure pitch, no pressure, he just listened to me. I ended up getting a 2012 Forester at considerably less than the blue book value, and again Lance asked if he could do anything to make me even happier. I told him to tint the windows for me, and my new Forester is having the windows tinted right now as I type this - for free. We're young and newly married, and we'll probably go visit Lance anytime we or anyone we know needs a car. It was that good of an experience. More

Helpful 1

Report | Print

The dealership was so busy that we worked with two sale agents. The exchange between the agents was seamless. The only negative I experienced was the financial person was very pushy in selling the clear gu agents. The exchange between the agents was seamless. The only negative I experienced was the financial person was very pushy in selling the clear guard, extended warranty, and roadside service. More

Helpful 1

Report | Print

I have never felt compelled to write a review for anyone until my experience with Mark Miller Subaru Midtown. I was in a bind and needed a car by the end of last weekend. Friday night I ended up staying at until my experience with Mark Miller Subaru Midtown. I was in a bind and needed a car by the end of last weekend. Friday night I ended up staying at another dealership for 4.5 hours debating buying a Honda Accord but in the end the price was too high and I felt too pressured. That night, to avoid the salesmen, I went to every car dealer lot I could find after they closed to look at their inventory before Saturday when I wanted to make the most of my time. I found Mark Miller to have quite a few good options in my price range so I went there first thing in the morning. I worked with Lance Carmicheal and I test drove two used Imprezas. I was totally impressed with the easy, laid back attitude of not only Lance but everyone we spoke to, but I wasn't ready to make a decision yet. I made the mistake of going all over town looking at other cars. I had 3 breakdowns, got in a huge fight with my fiance and was ready to just take the bus everywhere from then on when I decided to go back to Mark Miller. I could not believe what a difference there was. There was NO pressure to buy anything, Lance just wanted to help me find something to meet my needs. He worked with the managers so I didn't have to try to negotiate. There was no need because he did all the work for me, without even asking!! I was so impressed with him that when I was down to two cars I was SO tempted to just ask him straight out which one he was paid more commission for and go with that one just so he would get more money from the sale (I didn't because I knew he was too nice to tell me the truth). In the end, I drove away with a car I never thought was be possible in my price range. I am BEYOND happy with everything from Lance to the car, to the service we received. I have already told everyone I know about Mark Miller and will continue to, so if anyone is ever in the market there is no question who to go to for the best service, best deal and best experience. More

Helpful 1

Report | Print

I did not end up buying a car from Lance but his professionalism and honesty was motivation enough to write this review. I was very close to a purchase but decided the deal was not right at the la professionalism and honesty was motivation enough to write this review. I was very close to a purchase but decided the deal was not right at the last minute and backed out. I had put a $500 deposit to hold the vehicle and Lance happily refunded my deposit the very next day. If I decide to buy a Subaru I would definitely try mark miller again and ask for Lance. More

Helpful 1

Report | Print

We've known Lance Carmichael since 1999 because of his honesty and great sales person, we always go back there for a car. This week we purchased another car and Lance continue to show his excellent servi honesty and great sales person, we always go back there for a car. This week we purchased another car and Lance continue to show his excellent service and we left dealership we peace of mind. We are lucky to have Lance as our sales person and a friend. Lance is a great asset in your dealership. More

Helpful 1

Report | Print