Lance Farley | Page 4

I cant say enough how happy I am with my car! Mike was absolutely incredible and patient with me. I wanted a very specific trim and color and even though the dealership didnt have it on location, they wer absolutely incredible and patient with me. I wanted a very specific trim and color and even though the dealership didnt have it on location, they were able to locate one for me and it get it to me way faster than we had anticipated. He made the entire process a breeze and I really didnt have to stress or worry about anything. It was simple, fast, and I got exactly what I wanted. Everyone at this dealership was friendly and nice. In the past I had used 2 other Kia dealers on Long Island, both which had left a bad taste in my mouth due to customer service, their lack of attention, and terrible communication. This was a breath of fresh air and I would 100% purchase from them again in the future More

Report | Print

For a GM he is HORRIBLE, he won't return phone calls or emails to an UNHAPPY customer who was FRAUDULENTLY charged on their credit card! DO NOT GIVE THEM your credit card!!! I am fiiling FRAUD charges agai emails to an UNHAPPY customer who was FRAUDULENTLY charged on their credit card! DO NOT GIVE THEM your credit card!!! I am fiiling FRAUD charges against them!!! In CA and NY!!! More

Report | Print

Professional Service and looking forward to wonderful suppor Rick did a great job getting me into a 2020 Telluride. He knew the car, got me through the lease process and on the road quickly and with confidence Rick did a great job getting me into a 2020 Telluride. He knew the car, got me through the lease process and on the road quickly and with confidence that if I need him he'll be there to help me along with the rest of the KIA team (Lance/Mike)! More

Report | Print

Thank you Smithtown Kia for your wonderful service on my brand new car I love it Parts Dept was awesome also and all that accessories Alex did a great job helping me out brand new car I love it Parts Dept was awesome also and all that accessories Alex did a great job helping me out More

Report | Print

Excellence all around!!! Incredible customer service...answered all my questions and ultimately gave me the deal of a lifetime!!!!! Best car dealership I ever visited!!! service...answered all my questions and ultimately gave me the deal of a lifetime!!!!! Best car dealership I ever visited!!! More

Report | Print

professional and satisfying Dealership very pleasant and helpful. Not aggressive and informative in their approach. Gerard Rennie Did a fine job in obtaining the most car a Dealership very pleasant and helpful. Not aggressive and informative in their approach. Gerard Rennie Did a fine job in obtaining the most car at the best price for my needs. We discussed other cars for comparison and he pointed out all the pros and cons clearly. Handled all the paper work and explanation of the cars devices efficiently and made it right the first time Happy with the Kia and with Mr Rennie,s fine work confident he will help in the future if needed. The Kia has been very reliable to me. . More

Report | Print

Gerard was more than accommodating and helpful. He made the process of buying a car less daunting and more seamless. We will use his services again in the coming months. the process of buying a car less daunting and more seamless. We will use his services again in the coming months. More

Report | Print

Dishonest and Disappointing As long time clients of Smithtown Kia we were recently treated with complete disregard. In the last 8 years we have leased 10 vehicles and brought 2 As long time clients of Smithtown Kia we were recently treated with complete disregard. In the last 8 years we have leased 10 vehicles and brought 2 other Family members to the Dealership and they have leased 4 more vehicles. We ordered and put a deposit down on the new Telluride SX on April 24th 2019, we were told that it would be in at the end of August. While away on Vacation on June 21st we received a call from the New Car Sales Manager that the car was in and that the payments would now be $100.00 more a month with an increase of the deposit as well from $4,700.00 to $6,000.00. He told us that the promotion that was on during April of 2019 was no longer in affect and they could not honor our contract. The Manager then informed us since we would not give them the extra money he sold the vehicle to someone else that would, this transpired in 1 hours time, when I called back to try and reason with them since we had signed a contract and leased so many vehicles I was informed that the vehicle was already sold. I will never consider purchasing another Kia nor will my Family, because Kia Corporate basically said there was nothing they could do. More

Report | Print

No gimmicks Great experience from the start. We originally were looking at a Telluride but decided to save some money and get a used vehicle instead. Sam was grea Great experience from the start. We originally were looking at a Telluride but decided to save some money and get a used vehicle instead. Sam was great on the test drive and showing us the Telluride and Paul was very helpful with the numbers. Jeff in finance was super honest & I would recommend them! More

Report | Print

Superior Teamwork Starting with Alex in sales, his manager and Jeff worked very hard to make this challenging deal close. I don’t know of any others who would have stuc Starting with Alex in sales, his manager and Jeff worked very hard to make this challenging deal close. I don’t know of any others who would have stuck with getting this car into the hands of the buyer. More

Report | Print