Lance Gentry | Page 6

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience! We are delighted to hear that Holm Automotive and Lance worked diligently to attend to a complicated issue with your car. Your feedback highlights our core value of Determination to excel in resolving complex problems. We are especially pleased that we could provide a loaner vehicle and that our team was responsive and professional while coordinating with GM regarding warranty parts and services. We understand these complex repairs can be stressful, and we are grateful we could provide the support and Customer Care you needed. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your fantastic feedback! We are thrilled to hear that Lance Gentry was friendly, very accommodating, and provided fast and accurate service. Your perfect 5-star ratings across all categories are a wonderful testament to our commitment to Customer Care, being Trustworthy through thoroughly explaining details, and our dedication to excel in efficiency and workmanship. We will be sure to share your compliments with Lance! We appreciate your business. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, kstmary217, for taking the time to write a review again! We are delighted to hear that everyone was terrific during your visit. Your kind words and 5-star ratings across the board are a fantastic affirmation of our commitment to Customer Care and our value of Teamwork. We especially appreciate the special thanks to Caysen and Lance—we'll be sure to recognize them for their outstanding service. We're glad you finally got your review to submit! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, SCHMITZ0, for the excellent 5-star review! We are delighted to hear that you experienced good and fast service with "no problems." Your perfect 5-star ratings across all categories confirm that our team is committed to our core values, particularly Customer Care and Teamwork, ensuring a smooth and efficient visit. We appreciate you recognizing Jamie Avers, Chuck Loader, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the fantastic review, Patti! We are so pleased to hear that you have had excellent service from all of our departments. We are very proud of our team members like Noa, Chuck, Lance, and Jamie, who exemplify our Customer Care core value by going above and beyond to provide you with such a valuable experience. We are glad we were able to get your first service call completed before your extended vacation. We appreciate your business and hope you have a safe and wonderful trip! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your excellent review, Dan! We are so pleased to hear that our team was able to get you in for a much-needed oil change, especially since you were traveling and didn't have an appointment. Going the extra mile to provide you with excellent service is a key part of our mission and our core value of Concern for Others. We'll be sure to pass along your kind words to Jamie and Lance. We appreciate your business and hope you had a safe trip! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic review! We are so glad we could help you out in a bind and get you back on the road safely. We know how stressful it can be to have vehicle issues while on a road trip, and our team is determined to provide prompt and reliable service. We will be sure to pass along your kind words to Chuck and the mechanic. We appreciate you choosing us and hope you have a wonderful rest of your trip to Colorado. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our staff was courteous and that we were able to get your truck serviced quickly. It's great to know that your experience reflects our core value of Customer Care, as we take our responsibility to provide exemplary service very seriously. We will be sure to pass along your kind words to Lance Gentry. We appreciate your business and your recommendation. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful feedback! We are so pleased to hear that our service department consistently goes above and beyond for you. Your comments about our staff being courteous and keeping you informed truly highlight our core value of customer care. We take our responsibility to serve our clients seriously and are committed to providing exemplary service in all areas of our business. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent review! We're glad to hear that our team was able to diagnose the problem with your vehicle quickly and professionally. We understand how important it is to keep your vehicle safe, and we were happy to accommodate your request to store it indoors overnight. Your feedback highlights our commitment to customer care and our concern for others, as we take our responsibility to protect our clients' interests seriously. We will be sure to share your kind words with Lance Gentry. Sincerely, the Holm Automotive Team of Abilene.