Lance Gentry | Page 6

Holm Automotive Center Inc responded

Thank you for the wonderful 5-star review! We are so glad to hear that you consistently find our service managers to be courteous and thorough. Lance Gentry and the rest of our leadership team take great pride in making sure every detail of your service is handled correctly. It’s also great to know you enjoyed the waiting area! We want our guests to feel right at home while we take care of their vehicles, so we work hard to keep it clean and comfortable for you. We appreciate your continued business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for being a long-time member of the Holm family. We truly appreciate your continued loyalty and the fact that you have purchased several vehicles with us over the years. We are sorry to hear that your most recent experience didn't quite live up to the standards you’ve come to expect from us. Your feedback is very important, and we would value the opportunity to learn more about how we can improve. We appreciate your business and hope to have the chance to provide you with a much better experience in the future. Sincerely, the Holm Automotive Team

Holm Automotive Center Inc responded

Thank you, J S, for the fantastic 5-star review! We are honored that you chose us based on a recommendation and even more thrilled to hear that we have lived up to that reputation. We truly believe that while competent vehicle service is the baseline, it's the "little things"—like being personable, offering complimentary loaner vehicles, and providing pick-up and delivery services—that make a big difference in a busy life. It is wonderful to hear that Lance has taken such great care of you. We pride ourselves on clear communication and ensuring our guests feel empowered with options rather than pressured. We appreciate your continued business and look forward to providing that same high level of service every time you visit! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, nbowie17, for the great 5-star review! We are so glad to hear that your car check-up was quick and that you felt well-treated by our team. Providing a fast and friendly experience is our top priority, and we are honored to be the only place you trust with your vehicle. We will be sure to share your kind words with Lance Gentry and the rest of the staff! We appreciate your loyalty and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, cpfaff0, for the 5-star review! We are so proud to be considered the best place around for dependable and friendly service. Providing knowledgeable support is what we strive for every day, and we will be sure to share your kind words with Lance Gentry. Thank you for your support, and we look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the 5-star review! We are incredibly honored by your comment that our service department "sets the standard" for other GM dealers. Our team works hard to provide a world-class experience, so receiving perfect marks for workmanship, communication, and transparency means a lot to us. We will be sure to share this high praise with Jamie Avers, Gary Hasselman, Chuck Loader, Lance Gentry, and Steve Schiltz. It is a team effort, and they will be thrilled to know their dedication is being noticed. We appreciate your business and look forward to continuing to provide you with that same high level of service in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, LaDona L Selock, for the 5-star review! We are so pleased to hear that **Lance Gentry** took such great care of you. It is wonderful to know that he was attentive to your concerns and made sure you had a positive experience during your service visit. We will be sure to share your kind words with him! We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, wildcatforlife, for the 5-star review! We are thrilled to hear that you had a "first-class experience" with us! Providing great service and making sure all of your questions are answered is exactly what we strive for. We will be sure to share your kind words with **Lance Gentry** and the rest of the team. We appreciate your business and look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, dwightandles, for the wonderful 5-star review! We are so pleased to hear that you had a great experience and that our team took excellent care of both you and your vehicle. It is the best compliment possible to hear that you feel you made a great choice by buying from Holm Automotive. We appreciate your trust and look forward to serving you again in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, gmitchell, for the 5-star rating! We appreciate your understanding regarding the logistics of sourcing parts. You are absolutely right—modern vehicles and their computer systems can definitely add layers of complexity to a repair, especially when waiting on specific components from out of state. We are glad we were able to navigate those complications and get everything sorted out for you. Thank you for choosing us for your vehicle needs! Sincerely, the Holm Automotive Team of Abilene.