Lance Gentry | Page 5

Holm Automotive Center Inc responded

Thank you, gmitchell, for the 5-star rating! We appreciate your understanding regarding the logistics of sourcing parts. You are absolutely right—modern vehicles and their computer systems can definitely add layers of complexity to a repair, especially when waiting on specific components from out of state. We are glad we were able to navigate those complications and get everything sorted out for you. Thank you for choosing us for your vehicle needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, blrichardson0797, for the great 5-star review! We truly appreciate you making the 45-minute drive to continue servicing your vehicle with us. It means a lot that you’ve stayed with the dealership where you purchased your car! We are glad we could get your oil change and service completed promptly, and we're happy you were able to take advantage of the free oil change. We will be sure to share your kind words with Lance Gentry and the rest of the team. We look forward to seeing you again! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, lylewhight, for the fantastic 5-star review! We are thrilled to hear that you experienced superior service and are very pleased with our service department. Our goal is always to provide high-quality care for both our customers and their vehicles, so your "superior" rating means a lot to us. We will be sure to share your kind words with Lance Gentry and the rest of the team. Thank you for choosing us! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much, gutterworks28778, for this incredible 5-star review! We know how stressful it is to have vehicle trouble far from home, especially during a hunting trip. We are so glad Lance Gentry and our service team were able to step up, get your truck out of "limp mode," and get you back on the road so quickly. Hearing that we provided a level of service that surpassed what you experience back home is the highest compliment we could receive. Thank you for trusting us with your truck, and we’re glad we could help save your trip! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, kbfeed, for the excellent 5-star review! We are so glad to hear you had such an efficient visit. Getting you in early and having your oil change and tire rotation completed in just 45 minutes is exactly the kind of service we strive for. We will be sure to share your kind words with Lance Gentry and the rest of the team. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, nslattery, for your wonderful feedback! We are so glad to hear that you have been doing business with Holm for years. We deeply value your long-term loyalty and trust. It is fantastic to know that you find all of our employees very friendly and that you consider our Service Department top-notch. Providing exceptional service and creating a welcoming atmosphere are central to our values. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, dstormer12, for the excellent 5-star review! We are thrilled to hear that we provided great service and that our team was very courteous and willing to work with you on getting the warranty repair covered. Our goal is to make the process as seamless as possible, reflecting our commitment to Customer Care and Concern for Others. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We sincerely apologize, Dan and Linda, for the frustrating experience that led to your 2-star rating. We understand you felt we were trying to sell new tires instead of simply fixing your two low tires, which resulted in you taking your business elsewhere. We are truly sorry for that miscommunication. We value your feedback greatly, and we want to ensure we fully understand what happened to cause this situation. Our team has been unable to locate your service record using the name provided, and we need a few more details to investigate your specific visit and resolve your concerns. Please reach out to our Fixed Operations Director, Gary Hasselman, directly at 785-200-9383. He would appreciate the opportunity to discuss your experience personally, address why a tire repair was not immediately recommended, and correct any impression that we were prioritizing a sale over honest service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Beckysutterfield, for the excellent 5-star review! We are thrilled to hear that your experience was friendly and fast. We are especially pleased that even though you arrived early, you were greeted and your vehicle was taken and started immediately—that efficiency is what we strive for in our Customer Care. We appreciate you recognizing Lance Gentry and choosing Holm Automotive Center for your service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, mcc_dee, for the excellent 5-star review! We are delighted to hear that the customer service was excellent and that the service was completed in a timely manner. We especially appreciate your recognition of Gary (Hasselman) for keeping you informed and being very courteous. Clear communication and efficiency are vital to our commitment to Customer Care. We look forward to seeing you back and appreciate you choosing us for your service needs! Sincerely, the Holm Automotive Team of Abilene.