Lance Gentry | Page 5

Holm Automotive Center Inc responded

We sincerely apologize, Dan and Linda, for the frustrating experience that led to your 2-star rating. We understand you felt we were trying to sell new tires instead of simply fixing your two low tires, which resulted in you taking your business elsewhere. We are truly sorry for that miscommunication. We value your feedback greatly, and we want to ensure we fully understand what happened to cause this situation. Our team has been unable to locate your service record using the name provided, and we need a few more details to investigate your specific visit and resolve your concerns. Please reach out to our Fixed Operations Director, Gary Hasselman, directly at 785-200-9383. He would appreciate the opportunity to discuss your experience personally, address why a tire repair was not immediately recommended, and correct any impression that we were prioritizing a sale over honest service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Beckysutterfield, for the excellent 5-star review! We are thrilled to hear that your experience was friendly and fast. We are especially pleased that even though you arrived early, you were greeted and your vehicle was taken and started immediately—that efficiency is what we strive for in our Customer Care. We appreciate you recognizing Lance Gentry and choosing Holm Automotive Center for your service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, mcc_dee, for the excellent 5-star review! We are delighted to hear that the customer service was excellent and that the service was completed in a timely manner. We especially appreciate your recognition of Gary (Hasselman) for keeping you informed and being very courteous. Clear communication and efficiency are vital to our commitment to Customer Care. We look forward to seeing you back and appreciate you choosing us for your service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Arnold Schmidtberger, for the excellent 5-star review! We are delighted to hear that both your Service visit was well done and your body shop appointment was timely and handled well. We strive to ensure smooth and high-quality service across all our departments. Your feedback confirms our commitment to providing seamless and efficient Customer Care. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, hrizzo1996, for the excellent 5-star review! We are delighted to hear that Lance Gentry was quick, kind, informative, and was great with your child! His attention and support truly reflect our commitment to genuine Customer Care. We are happy that you are satisfied with the great service and wonderful people and look forward to your continued business. We appreciate you recognizing Gary Hasselman, Lance Gentry, and Steve Schiltz for their contributions to your positive experience! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent 5-star review! We are delighted to hear that our team was very friendly and helpful, and that they took time to talk with you and answer any questions you had. Clear communication is vital to our commitment to Customer Care. Your perfect scores and your recognition of Mrs. Gentry, Chuck Loader, and Lance Gentry are greatly appreciated! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic 5-star review! We are delighted to hear that our team is friendly and helpful, and that you can usually get in fairly fast. We especially appreciate your high praise for Jayme (Jamie Avers) being the best! Your perfect scores across all categories confirm our commitment to efficient, quality Customer Care. We appreciate you recognizing Jamie Avers, Gary Hasselman, Chuck Loader, Lance Gentry, and Steve Schiltz! Sincerely, the Holm Automotive Team of Abilene.

Tippysfarm responded

Thank you Lance for all the work on making it easy to work with Holm’s Automotive.

Holm Automotive Center Inc responded

Thank you for taking the time to share your wonderful, long-standing experience with Holm Automotive! We are absolutely thrilled to hear that you've been a frequent customer for years and that we have provided superb service for both of your vehicles. Your confidence in our ability to handle all maintenance and repair issues in a professional manner—from oil changes and tires to our top-notch body shop—is a testament to our commitment to excel in all departments. We are especially proud to hear that you are treated like family and find our hospitality very comforting. We believe in Concern for Others, and your feedback validates that effort. We will be sure to share your compliments with Lance Gentry, who clearly demonstrated our values by thoroughly explaining everything in detail and being exceptionally knowledgeable and friendly. We appreciate your continued loyalty and look forward to serving you for many more years! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your incredible feedback! We are absolutely thrilled to hear that you experienced outstanding service, great staff, and good value. Your decision to recommend Holm's dealership to everyone and choose us above all others for your next vehicle is the highest compliment we could receive. It reinforces our core values of Customer Care and Trust. We appreciate you recognizing Lance Gentry for contributing to this wonderful experience! Sincerely, the Holm Automotive Team of Abilene.