Lance Hopkins
Lance Hopkins at Chrysler Jeep Dodge Ram of Amsterdam

Lance Hopkins | Page 19

Service Advisor

Chrysler Jeep Dodge Ram of Amsterdam

4589 NY-30
Amsterdam, NY 12010

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221 Reviews
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221 Reviews

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221 Reviews of Lance Hopkins

January 07, 2019

Dealership Rating
Employee Rating

Very pleased with dealership will never shop another dealer I am very excited about my new Ram Longhorn it is the sharpest vehicle I've seen or owned. Ram is the only trucks I've owned and this one surpasses a More

by bernersterner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayel Algabyali, Jim Cobb, Isaiah Rowback, Jasmine Velasquez

January 05, 2019

Dealership Rating

Charge you for everything They charge you for absolutely everything I dropped 2k on a warranty from a car I bought from them no less and they always come up with and excuse no More

by ANDREW11360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kathryn Young

Jan 07, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

ANDREW11360 Thank you for sharing your most recent experience. We are very sorry about not being able to fully assist to your satisfaction. The labor and parts can add up and we do understand, please understand that your safety is our main concern and that is why we look into the vehicle to ensure it is fixed and properly. Feel free to reach out further to us as we would like to assist if needed!

December 31, 2018

Dealership Rating

Service The Service department was terrible. No one calls to give updates about your car. Nor do they provide prices until they want you to pay. They take adv More

by 14567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kathryn Young

Jan 02, 2019

Chrysler Jeep Dodge Ram of Amsterdam responded

Hi 14567, we are extremely sorry about this! We would like to obtain some contact information to have someone from our Customer Relations team reach out!

December 26, 2018

Dealership Rating
Employee Rating

Emission light Lance Hopkins was fantastic, he worked closely with the mechanics and got the job done. Once he was involved in the repair the things were done quickl More

by MHILL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 21, 2018

Dealership Rating
Employee Rating

Great Job Lance Hopkins , was the best, straight to the point with what had to be done to my vehicle. Cannot ask for a better service department . thanks More

by wbing1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 17, 2018

Dealership Rating
Employee Rating

Top notch Always prompt service, fair prices and friendly staff. Have been very impressed with the service department and Lance Hopkins is top notch. I will be More

by TAMMYROSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave June

Dec 17, 2018

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you so much TAMMYROSA for taking the time to share your most recent experience here! We highly value your feedback and look forward to being able to continue to assist with all of your vehicle needs down the road! We highly appreciate your loyalty!

December 12, 2018

Dealership Rating
Employee Rating

Excellent company to buy from Walking into the dealership I already had in my mind I wasn’t going to get approved for a truck that I wanted. With the help from Nivek, jasmine and t More

by TracieA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Cobb, Nivek Timmons, Jasmine Velasquez

Dec 12, 2018

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you so much TracieA for such a HUGE review! We would like to welcome you to the Fuccillo Family where we will all be here for you down the road with all of your vehicle needs! Thank you again, TracieA!

December 06, 2018

Dealership Rating
Employee Rating

Recall Took my truck in for 3 recall notices. Truck was in and out in under an hour. Service staff were polite and friendly. I would recommend them for serv More

by DWNABUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2018

Chrysler Jeep Dodge Ram of Amsterdam responded

Wow DWNABUCK, that is HUGE! We would like to thank your for sharing your most recent experience as well as choosing Fuccillo Amsterdam for your Servicing! We look forward to being able to assist down the road with all of your vehicle needs!

December 05, 2018

Dealership Rating
Employee Rating

service eight in morning long line. was quickly waited on and was in and out in under a hour. Lance is a great associate for fucillo. More

by roser12074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2018

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you so much roser12074 for sharing your most recent Service visit! We are just as lucky to have you as a customer as we are to have Lance as a Service Advisor! Your loyalty to us is highly appreciated and we look forward to assisting you down the road with all of your vehicle needs!

December 01, 2018

Dealership Rating
Employee Rating

I had a factory recall on my 2015 Chrysler 300s. This visit was for a factory recall and. it was handled very professionally and quick. Other visits for maintained issues were equally as satisfying. More

by bernardmanzersr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andi Smith

Dec 12, 2018

Chrysler Jeep Dodge Ram of Amsterdam responded

Thank you bernardmanzersr for sharing your most recent Service Visit for a recall! We highly value your feedback and look forward to being able to further assist down the road with all of your vehicle needs!

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