Lance Smith | Page 3

Lithia Hyundai of Reno responded

Hearing that you describe our team as the “doctor’s office” for your car truly makes us smile at Lithia Hyundai of Reno! We are so glad you continue to receive attentive and thoughtful care during your visits. Thank you for your kind words and support. We look forward to seeing you again in the future!

Lithia Hyundai of Reno responded

We sincerely apologize for the delay in servicing your vehicle and any inconvenience this may have caused. It's disappointing to hear that we couldn't meet your expectations, especially when it comes to timely service. We'll review our scheduling procedures to ensure that all appointments are handled more efficiently in the future. If you have any further concerns, please don't hesitate to reach out. Thank you.

Lithia Hyundai of Reno responded

Thank you for recommending Lithia Hyundai of Reno! We are so glad that our team provided quick, efficient, and friendly service. We truly appreciate your business and hope to see you again down the road!

Lithia Hyundai of Reno responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!

Lithia Hyundai of Reno responded

Thank you for the kind words about Lance and our service team, Mike — we truly appreciate your continued loyalty and are glad Lance has consistently taken great care of you over the years. We also wanted to clarify one point regarding the current Hyundai financing offers, as there may have been some confusion. The promotional 0% APR offers on select new Hyundai models — including certain 2026 IONIQ 5, IONIQ 9, Tucson, and Santa Fe models — are not “0% for 90 days.” The 0% APR applies for the full loan term (up to 60 months for qualified buyers), while the “no payments for 90 days” promotion simply delays the first payment; the interest rate itself does not increase afterward. Of course, every buyer’s situation, vehicle selection, loan structure, trade equity, and lender qualifications are different, and we completely understand that many customers with low-rate “COVID-era” loans may prefer to keep the vehicles they already have. We genuinely appreciate the feedback regarding communication from our service department as well. With the volume of repair orders we handle, response times can occasionally lag during peak periods, but that is something we are continuously working to improve. Most importantly, thank you again for recognizing Lance and the team. We’re grateful for your business and look forward to continuing to take care of you and your vehicle. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Lithia Hyundai of Reno responded

Thank you for your continued trust over the years! We truly appreciate your business and look forward to serving you and your vehicle's needs in the future. See you next time at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for sharing your feedback with us! We're pleased to have your business and look forward to serving you again in the future at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

Thank you for sharing your experience, Stacy! We're so glad Lance went above and beyond to assist you at Lithia Hyundai of Reno. We’ll pass your kudos along to him! We hope to welcome you back again down the road! Safe travels!

Lithia Hyundai of Reno responded

Thank you for taking the time to share your service experiences with our friendly team! Please come see us again for your future auto needs at Lithia Hyundai of Reno. Safe travels!

Lithia Hyundai of Reno responded

Thank you for your kind words! We'll be sure to pass along your feedback to him. We appreciate your recommendation and hope to welcome you back to Lithia Hyundai of Reno in the future. Safe travels!