Lance Smith | Page 3

The dealership is OK, but the personal is the reason for my continue to buy from lithia hyundai in Reno Nv. my continue to buy from lithia hyundai in Reno Nv. More

by RICHARDWROCK47 Verified Customer Verified Customer

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Excellent service each & every time I have bought a vehicle there.....Extremely professional, listened to what my needs & wants were! vehicle there.....Extremely professional, listened to what my needs & wants were! More

by WLMORRISON2019 Verified Customer Verified Customer

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Extremely frustrated at this point. Feels like they are ghosting us on our vehicle issues. Brought the vehicle in on 1/30/2024 as the engine was knocking, they had it tested and got b Feels like they are ghosting us on our vehicle issues. Brought the vehicle in on 1/30/2024 as the engine was knocking, they had it tested and got back to us 2/1/2024 stating it needs an engine, and they supposedly submitted to Hyundai for approval. I asked for specifics on what to do for rental cars, etc.....never received any info back from Lance Smith on 2/1/2024. I sent him an email 2/2/2024 at approximately 8 AM, and also called and left a message for him around noon and never received any thing back from him to either the email or phone message. Communication is key and I need to know how long this is going to take because a rental car out of pocket is going to be expensive, so I need that info. And also I will not put up with any stupid stuff from anyone in regards to a situation like this. So either things are getting handled or they're not!. More

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My experiences are always trouble free, and Lance is a delight The shuttle service is great too delight The shuttle service is great too More

by LORIFAZELI Verified Customer Verified Customer

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This dealership lies. I was told by purchasing the extended warranty, my car is covered bumper to bumper. There was a bubble in the paint and the service department refuse I was told by purchasing the extended warranty, my car is covered bumper to bumper. There was a bubble in the paint and the service department refused to warranty it by blaming it on a rock chip. It’s clearly a defect in the paint. I was buying a new car there once per year, never again. They lost a returning customer because of a defect they didn’t want to make right that was on a brand new car. Buyer beware! More

by Cburdette Verified Customer Verified Customer

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Professional, prompt, friendly. Always return my calls and willing to advise me on the needs of my car Always return my calls and willing to advise me on the needs of my car More

by HAZELMCBERRY Verified Customer Verified Customer

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Excellent staff Excellent staff Excellent staff and my car was serviced in a timely manner. car was serviced in a timely manner. More

by MARGIBATTIN Verified Customer Verified Customer

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The service provided was good and friendly. Wait and update times were long and required prompting. Wait and update times were long and required prompting. More

by JESSMAINZ Verified Customer Verified Customer

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The service representative was very patient and detailed when I asked him for an explanation on repair. It made me feel that I could trust them. when I asked him for an explanation on repair. It made me feel that I could trust them. More

by Hyundai customer Verified Customer Verified Customer

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Best people and place for service and Lance is awesome! ! Thanks for all you do!! ! Thanks for all you do!! More

by LBONDGARD66 Verified Customer Verified Customer

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