Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith | Page 27

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
934 Reviews
4.6

934 Reviews

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934 Reviews of Lance Smith

January 17, 2024

Dealership Rating
Employee Rating

The service representative was very patient and detailed when I asked him for an explanation on repair. It made me feel that I could trust them. More

by Hyundai customer
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Lithia Hyundai of Reno responded

We're so glad to know our service representative was able to provide you with the detailed explanation you needed at Lithia Hyundai of Reno. Trust is essential and we appreciate your confidence in us!

January 17, 2024

Dealership Rating
Employee Rating

The service provided was good and friendly. Wait and update times were long and required prompting. More

by JESSMAINZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Lithia Hyundai of Reno responded

Thank you for your feedback, Jess. We will be sure to improve moving forward. Should you need anything else, please let us know.

January 16, 2024

Dealership Rating
Employee Rating

Lance is the best he help with my battery change and my car service very good costumer service More

by Kobe8lakersm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno for your battery change! We will be sure to pass along your kudos to Lance. Come visit us again soon!

January 16, 2024

Dealership Rating
Employee Rating

Best people and place for service and Lance is awesome! ! Thanks for all you do!! More

by LBONDGARD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We will be sure to pass along your kudos to Lance. Come visit us again soon.

January 16, 2024

Dealership Rating
Employee Rating

I've opened 2022 Hyundai Tuscon since 8/22. My Bluelink has never worked. Bluelink I've spent 15 + hours trying to get corrected. I was sold a car with a feature that has never worked. Scott he More

by SUMM17
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Jan 16, 2024

Lithia Hyundai of Reno responded

Summer, Thank you for taking my call. I'm sorry you are still struggling with your bluelink. I look forward to getting this handled for you once and for all. Scott

January 16, 2024

Dealership Rating
Employee Rating

Came in for oil change I was greeted right away, car was done with the time promised More

by christopherjmromero
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jan 16, 2024

Lithia Hyundai of Reno responded

Hello Christopher! Thank you for taking the time to review your recent oil change at Lithia Hyundai of Reno. We are happy to see that you enjoyed a time-efficient service visit.

January 16, 2024

Dealership Rating
Employee Rating

I was charged for a diagnosis and nothing was wrong with my car Not happy More

by YVETTE.BLOOM
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Jan 18, 2024

Lithia Hyundai of Reno responded

Hello, Thank you for taking the time to review your experience and bringing your concerns to my attention. I would be more than happy to speak with you directly in order to address your questions surrounding the charges you received. Please contact me at your convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 29, 2023

Dealership Rating
Employee Rating

Every time I take my Acura I get the best service. Lance is so kind and patient. More

by Gretell G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2024

Lithia Hyundai of Reno responded

Hi Gretell. Thank you for leaving us a review and for choosing Lithia Hyundai of Reno. We look forward to assisting you again with your next service!

December 28, 2023

Dealership Rating
Employee Rating

I Always receive excellent service from Lithia Hyundai. Lance has been my Service Advisor since purchasing this vehicle and I appreciate his honesty and concern!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini

Dec 29, 2023

Lithia Hyundai of Reno responded

Larry, we're glad to know you've been receiving excellent service from Lance and our team at Lithia Hyundai of Reno. We appreciate your loyalty!

December 19, 2023

Dealership Rating
Employee Rating

This dealership is great. I always get great service with good wait time. Lance Smith is so professional and polite and friendly. More

by GinaPrice
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Dec 19, 2023

Lithia Hyundai of Reno responded

We're glad to know you've had great experiences at Lithia Hyundai of Reno! It's wonderful that Lance has been able to provide professional and friendly service. We hope to serve you again in the future.

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