Lance Smith

AVOID THIS DEALERSHIP AT ALL COSTS! This dealership will do whatever it takes to make a deal, even if that means violating the Texas Deceptive Practices Act and FTC Act Section 5: Un This dealership will do whatever it takes to make a deal, even if that means violating the Texas Deceptive Practices Act and FTC Act Section 5: Unfair or Deceptive Acts or Practices. I went to purchase a vehicle with a trade-in on 9/13/2025. This trade-in was under valued but I attempted to negotiate and they said that the limit they could do on this trade-in is $5k. Jeovanni (New Car Sales Salesperson) and an Assistant Manager both told me "This is the max we will go, because we can not sell this vehicle at this dealership because of the High Mileage and it will have to be sent to wholesale". The trade-in vehicle was later posted on their website and had dealer mark ups for accessories and features that the vehicle never had/has ( I have the original Window Sticker and Screen captures of the Trade-In Vehicle Listing). I called the Dealership on 9/15 to inquire about this vehicle being for sale with a Pre-Owned Car Salesperson that insisted the vehicle was on the lot and was not being sent to wholesale and to schedule to come down right away to see the vehicle and they would be flexible in online price. (I have audio recording of this call). I then call the Jeovanni for clarification as this was supposed to be sent to wholesale but was actually being sold by the dealership. Jeovanni wanted to "make this deal right" and I requested the KBB value of the vehicle as I originally requested during the trade in process. Jeovanni and I established an oral agreement that the dealership will cut a $2k equity check with a stipulation of a 5 star review when I receive the email from Ford. I requested an email that clearly stated the oral agreement we had entered. On 9/16 I went to the dealership to collect the $2K Check and received signed documentation from Jeovanni, and a Manager that the dealership does owe me a $2K check ( I have a Physical Copy of this agree). I was informed, the check was not available to be picked up because they didnt have "the physical checks have to be mailed here" from Jeovanni, and then the assistant manager stated "We can't cut you a check until this deal is funded on Friday September 19th. On 9/17 I received an email from the dealership of our oral agreement BUT included was a Non-Disclosure Agreement/Confidential Settlement Agreement. Upon review of this NDA, It included language which stripped all Consumer Protections, Warranties, and documentation signed. I sent a revised NDA back, to which the New Cars General Manager (Lance Smith) responded that they are not going to entertain any revisions of this NDA. When I mentioned this would strip all consumer protections and void any previous written agreements such as Warranties and Dealership offered 2-year maintenance program. I was met with "The NDA does not say that, this is to only ensure you don't post a bad review on the internet and burn the dealership". I then inquired if Lance had read the agreement and he state "No, I am a car salesperson, I sell cars". Lance then stated that "this is what we give to everyone". More

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Farle Boris, Mr Spillman and Mr Lance Smith help me get into my new Mach E. Thank you Town East Ford into my new Mach E. Thank you Town East Ford More

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Farley and entire sales/finance team was a wonder work with everything was very professional and took no time at all got my new vehicle within an hour or two. Very impressed will definitely come back agai with everything was very professional and took no time at all got my new vehicle within an hour or two. Very impressed will definitely come back again More

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You guys were very content with your end result considering everything that was going on. I am so glad I took my business to town east ford. Thank u. considering everything that was going on. I am so glad I took my business to town east ford. Thank u. More

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The whole experience was pleasant and enjoyable! Farle, Lance and Cas went above and beyond to get me in the vehicle I wanted! Thank you so much for helping get my MachE! Will refer family and frien Farle, Lance and Cas went above and beyond to get me in the vehicle I wanted! Thank you so much for helping get my MachE! Will refer family and friends! More

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Town East Ford is amazing! I appreciate everyone for working so hard to get me in a car!!! Thank You all😊 I appreciate everyone for working so hard to get me in a car!!! Thank You all😊 More

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Thank you to Cas R. , Isabel S. , Farle L., Lance Smith for the help on purchasing my escape , Isabel S. , Farle L., Lance Smith for the help on purchasing my escape More

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From start to finish the experience was above and beyond. I felt valued and not pressured into a decision. The whole staff was great to work with. I felt valued and not pressured into a decision. The whole staff was great to work with. More

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Farle is by far the most humble and easy going sales person I’ve ever worked with. Thank you for making my car buying experience so smooth and effortless. person I’ve ever worked with. Thank you for making my car buying experience so smooth and effortless. More

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The whole car buying process was nothing less than a very good experience. The dealership has a nice and fun vibe. All of the employees I interacted with seemed personable and friendly. I was able to work wi good experience. The dealership has a nice and fun vibe. All of the employees I interacted with seemed personable and friendly. I was able to work with Kevin Hudson, Cas Rooney and Lance Smith. They all made the whole process easy and simple. I thank all of you for the great experience. More

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