Lance Willhite | Page 58

LOVE my new Crosstrek XV!! best new car experience EVER! I had asked around and Subaru was regularly commended to me as a great car. I went to TrueCar.com and learned about best pricing. Got my trade-in in I had asked around and Subaru was regularly commended to me as a great car. I went to TrueCar.com and learned about best pricing. Got my trade-in independently evaluated, then, and only then, did I consider test drives. I went on Saturday, test drove and fell in love with the vehicle! Lance Willhite found one with the color and options I wanted, and it was ready for me on Monday. Even though they were very busy with month end traffic, I felt warmly welcomed to the dealership and was walked through the steps to get me into my new car, with no rush or fuss. I can honestly recommend the folks at Subaru of Gwinnett from Mike in the finance office and every single person I came into contact with. I cannot thank Lance enough for every thing he did to make this such a pleasant experience. I drove home with a full tank of gas and confidence that I was familiar with the new controls of the vehicle. Do yourself a favor and go see my new friends at Subaru of Gwinnett, you'll be glad you did! Sincerely, Judith McConnell Auburn, GA More

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I cannot say enough about my experience with Subaru of Gwinnett. Lance Willhite made new car shopping a pleasure when I expected to be a nightmare. Friendly, informative and knowledgeable. He followed Gwinnett. Lance Willhite made new car shopping a pleasure when I expected to be a nightmare. Friendly, informative and knowledgeable. He followed up on everything I requested timely and accurately. He had the cars heated up and ready for me to test drive during my lunch hour each time respecting my limited time and providing excellent customer service. The sales price negotiation with Jennifer and Lance was fair, quick and I never felt pressured. I would recommend anyone interested in buying a Subaru or any car to buy one from Lance and from Subaru of Gwinnett. More

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We were warmly greeted by Lance Willhite who treated us with courtesy and respect. He answered all our questions clearly. He was patient and informative about the various models and not once pressured us f with courtesy and respect. He answered all our questions clearly. He was patient and informative about the various models and not once pressured us for a decision. We received a fair trade-in offer on two vehicles. The finance person, Mike Anderson, also treated us courteously and never pressured us to purchase additional services, but explained every detail clearly. We appreciate how we were treated and will not hesitate to recommend Subaru of Gwinnett and Lance Willhite. More

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Best car buying experience we've ever had. No hassle at all. Came in with a printed AAA TrueCar price, and they honored it with no questions. Reasonable value given for trade-in. No hard sell for financ at all. Came in with a printed AAA TrueCar price, and they honored it with no questions. Reasonable value given for trade-in. No hard sell for financing options, given the promotional Subaru rate. We would certainly come back when we're looking for another Subaru. More

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We had a great experience at Subaru of Gwinnett working with Lance Willhite. We were shopping for a Subaru Forester and other comparable vehicles from competing brands. We were very particular customers. W with Lance Willhite. We were shopping for a Subaru Forester and other comparable vehicles from competing brands. We were very particular customers. We price shopped utilizing other dealers and the Costco auto-program, and Lance was very patient with all this and successfully competed for and won our business. We purchased a car with a lot of options including customized aftermarket leather, and all these items were taken car of with out a hitch, exactly according to our specifications. Thanks to Subaru of Gwinnett! I'm grateful the dealer we hope to utilize for maintenance and service won our business for purchase. More

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Your dealership was the most responsive to my purchase inquires. Lance Willhite was a true professional and most attentive to our questions on selected vehicles for purchase. His overall demeanor led us inquires. Lance Willhite was a true professional and most attentive to our questions on selected vehicles for purchase. His overall demeanor led us to purchase a 2014 Outback. Additionally, Jim Heet, handled my initial visit to the dealership while Lance was on his day off. Jim was excellent in showing me additional vehicles that more suited my taste. Jim was not the initial sales contact, Lance was, but Jim attended to assist me in a test drive and sales questions as if I was his customer. That was impressive and it led me to contact Lance the next day to seal a purchase of a Outback, limited model. That was true teamwork and in my 40 years of purchasing various vehicles , I had never seen such service . In addition, the Finance Manger, Mike Anderson,was most professional and expedited the processing of or financing in a very professional manner, never using high pressure tactics for warranty sales, and other add on products. He explained everything clearly and never pressured us to purchase additional add on items. Mike, even helped us save some money after explaining in his opinion on what best suited our needs regarding extended warranty programs. Mike could have easily stayed quite and it would have cost us several hundred additional dollars for necessary warranty coverage based on our needs. That was impressive! I will highly recommend Suburu of Gwinnett to my friends regarding my experience and especially in regards to Lance, Jim and Mike who exemplify. the best in salesmanship. These individuals are a true asset to your dealership and Suburu. Bernard & Patricia Charette (09.27.14) More

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The Sales Personnel was very helpful and enthusiastic in explaining the car features (I do not get that much from other car dealers for different brand that I surveyed). It helped me in making decision to g explaining the car features (I do not get that much from other car dealers for different brand that I surveyed). It helped me in making decision to go for Subaru Forrester. I am happy with my purchase. It is a good car and a good dealership. More

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Very professional and pleasant experience. All questions answered thoroughly and financial options explored in an transparent manner. Delivery and explanation of technical package operation was patient and answered thoroughly and financial options explored in an transparent manner. Delivery and explanation of technical package operation was patient and complete. This dealer and Lance Willhite made the car purchase a positive experience. More

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Lance was extremely helpful and friendly. I was happy to give my business to Lance, and I couldn't be happier with my experience at Subaru of Gwinnett!!!! give my business to Lance, and I couldn't be happier with my experience at Subaru of Gwinnett!!!! More

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We worked with Lance over a period of 3 months to buy a new car. He really never came across as a car sales rep. It was a No Pressure transaction starting out with finding the right car and a very good pri new car. He really never came across as a car sales rep. It was a No Pressure transaction starting out with finding the right car and a very good price. He worked with us to understand our needs, and delivered the right car at the right time (when we were ready to buy), and gave us a great price. This car buying experience was the most pleasurable, something that seldom happens at a car dealership. I would certainly work with Lance for our next car purchase. More

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