Lance Willhite | Page 63

We had a very good experience. The salesperson, Lance Willhite, was pleasant and professional. He gave us information without being "pushy". He even let us bring our dog inside on this hot day. We wer Willhite, was pleasant and professional. He gave us information without being "pushy". He even let us bring our dog inside on this hot day. We were very pleased with the way we were treated--and with the great Subaru product. More

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We came to have a car serviced and ended up buy a car as well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well wor well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well worth the time and distance. We always feel welcome when we arrive. Staff are warm and friendly, but they are also very professional. Any problems are explained clearly and solutions are offered. They also point out when a problem is not urgent and could wait for a future visit. (Although she was not there on the day of this particular visit, we have also worked with Jill Thurston.) We ended up buying our second Subaru during this visit. We had been thinking about it for some time. As it happened, the right car was on the lot on this day. Lance Willhite was great to work with. Lots of good information but no pressure. Jennifer Chupp made the paperwork process most along quickly and smoothly. I usually hate the car buying experience, but not this time. I left the dealership feeling really happy about the purchase instead of frustrated (like I do in a high-pressure sales situation). I don't intend to buy another car soon, but if that time comes, it will be a Subaru and SOG is where I will go. More

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My family's buying experience at Subaru of Gwinnett was great. We were greated by our salesman, Lance Willhite, and were immediately impressed with his friendliness and enthusiasm to meet our buying needs. great. We were greated by our salesman, Lance Willhite, and were immediately impressed with his friendliness and enthusiasm to meet our buying needs. He was willing to answer EVERY question that was asked and explained each feature of the Subaru Outback. There was no pressure whatsoever to "make the deal today" during our exchange. That was a very comforting facet of our visit. My family was just looking to see what type of vehicle we wanted to replace our Honda Accord with and truly had no intention of buying on the day of the visit. The atmosphere of the dealership provided a level of buying comfort that convinced my family to make a purchase on our very first visit. My brother has been a long-time Subaru owner and has maintained a service relationship with Subaru of Gwinnett for many years. He convinced my wife and I to take a look at the new Outback and specifically mentioned this dealership. Our expectations were high and each was not only met, but exceeded by our salesman, Lance. The only reason the "Price" score is a 4 and not a 5 is because we did not have time to shop and compare the price we received from this dealership to other Atlanta Subaru dealers. With that said, I believe quality service is more important than a few dollars savings at another dealer. I look forward to working with the service department and I will consider this dealership for future vehicles. I will certainly give Lance my business when I purchase my next Subaru.....probably for my children. More

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Lance Willhite and Tom Reddin were true professionals and a pleasure to work with. For someone new to automotive sales, Lance was very knowledgeable & and his manner really put my wife & I at ease. Tom Reddi a pleasure to work with. For someone new to automotive sales, Lance was very knowledgeable & and his manner really put my wife & I at ease. Tom Reddin's experience in the industry also showed and made the whole experience very positive. We are extremely happy with our purchase, and highly recommend doing business with Subaru of Gwinnett. More

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I currentyly own a 2002 Impreza, Subaru of Gwinnett has taken absolute care of me and all of my automotive needs. I have nothing but good things to say about them, I have purchased many aftermarket accesso taken absolute care of me and all of my automotive needs. I have nothing but good things to say about them, I have purchased many aftermarket accessories (clutch, lightweight flywheel, exhaust, etc...) for my vehicle and Subaru of Gwinnett was always there to install my parts, service my vehicle and give me advice on uprgading caring for my car. Although my car is 10 years old I always get an awesome loaner when my vehicle is being serviced. I am a subaru loyalist and will be purchasing my 3rd new subbie from Subaru of Gwinnett. If you hate fast, friendly and professional service, please go somewhere else! More

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I went to several other dealers before coming to Subaru of Gwinnett. I was not even considering a Subaru but found their info on Consumer Reports. At the other dealers I was treated very poorly - to the of Gwinnett. I was not even considering a Subaru but found their info on Consumer Reports. At the other dealers I was treated very poorly - to the extent of complete rudeness and bullying to try to get me to buy a car. I left those dealers without making a purchase. The Subaru of Gwinnett experience was great from beginning to end. Friendly, courteous and knowledgeable people in all departments along with what seems to be a great vehicle. They have won me over and made "car buying" a pleasant experience. More

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