Lane Bonney

Great service. Timely, accurate, good follow ups and left the vehicle in excellent clean condition. A+ all the way. Timely, accurate, good follow ups and left the vehicle in excellent clean condition. A+ all the way. More

by Gene K Verified Customer Verified Customer

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The salesperson was not able to answers questions about the vehicle and even told us information that wasn't true. He spoke confidently about features while comparing trim packages and once we were in the the vehicle and even told us information that wasn't true. He spoke confidently about features while comparing trim packages and once we were in the car leaving the dealership we found out what he said was wrong. I would have rather him just be honest and say he didn't know instead of giving inaccurate information. Also, we reached an interest rate agreement at the salesperson's desk, but once we were back in the finance department ready to sign there was a different interest rate printed. When I asked about it the person working in finance said "oh I'm sorry your salesperson didn't tell me." She had to request approval to change the interest rate and then had to reprint all of the paperwork. Overall this was the worst car buying experience I've had. Several members of the team fell short. More

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He was very nice and helpful with my trade. Will trade again with Him and Shottenkirk in Decatur Al. Thanks Will trade again with Him and Shottenkirk in Decatur Al. Thanks More

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Very friendly and helpful staff. Went above and beyond to help locate what I was looking for. Went above and beyond to help locate what I was looking for. More

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Great customer service. Excellent explanation of new car features. Patient with old car owner asking questions. Excellent explanation of new car features. Patient with old car owner asking questions. More

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