Lanh Le | Page 7

Good service. Efficient, straight forward. Vehicle delivered on time and clean. Follow up on questions good. Efficient, straight forward. Vehicle delivered on time and clean. Follow up on questions good. More

by jeffdudd1963 Verified Customer Verified Customer

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Did exactly what I asked, got what we wanted, made it reasonably easy. Would come back reasonably easy. Would come back More

by evanj237 Verified Customer Verified Customer

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Thank you Lanh for making this process fast easy and comfortable. Thank you to everyone else for making us fall in love with our truck. comfortable. Thank you to everyone else for making us fall in love with our truck. More

by odalis munoz Verified Customer Verified Customer

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Vehicle had a few scratches on it and I asked the salesman Eddy. He told me to bring it back next week. salesman Eddy. He told me to bring it back next week. More

by dswatzell55 Verified Customer Verified Customer

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Always a pleasure to visit the clean facilities and work with knowledgeable people. I will be back soon to get my truck fixed with the upgrades. with knowledgeable people. I will be back soon to get my truck fixed with the upgrades. More

by flemingd1956 Verified Customer Verified Customer

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Was a very easy car buying experience. Everyone did exactly what we agreed upon and there were no hidden costs that popped up at the end. Everyone did exactly what we agreed upon and there were no hidden costs that popped up at the end. More

by matthewquinn00 Verified Customer Verified Customer

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Everything and everyone was great at Classic Elite except for Shannon Eiler, the sales manager, who was a jerk. I got a trade-in quote for my vehicle online and they did not honor that quote. Shannon was a j for Shannon Eiler, the sales manager, who was a jerk. I got a trade-in quote for my vehicle online and they did not honor that quote. Shannon was a jerk about it. I think because I'm a woman and using the "friends and family discount" I got (my son is an engineer with GM in Austin). "We're not making any money" was what Shannon kept saying after he came out to meet me after me rejecting 3 packages they kept presenting. Nonsense, I politely answered. (I mean REALLY??!! Do I really care this dealership is not making any money?! Please.) I got my son on the phone, he got me an even higher quote from CarMax. I left, sold my car to them in about 30 minutes. Went back to Classic Elite the next day and FINALLY got all the add-ons taken off the final offer, and FINALLY bought my Buick Envista that I had waited 4 months for. Yes, I was glad I got more money for my car, and my salesman, Mark Minnis, was great, as was Lanh, but Shannon was a jerk...and that's putting it nicely. I said I didn't want any add-ons, I said I wanted them to honor their online quote for the trade-in, but it took me many extra hours to get my new Envista, and I am still pissed off about that. It worked out in my favor, but 3 months later, I get this email asking me to review Classic Elite. I am taking the time to leave a 1 star review for Shannon Eiler. He got 1 star only because my maiden name was Shannon. It's because of him the dealership got a 3 star rating. I added one each for Mark and Lanh. Why does buying a new car have to take all day and too many negotiations?! I said I didn't want any other add-ons. OVER and OVER and OVER again. Thank you for reading this. Stand your ground!! More

by bitsyso Verified Customer Verified Customer

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Everyone was helpful, did what they said they would do, and kept their word. Quite different from the other dealership I used in the same month...!!! and kept their word. Quite different from the other dealership I used in the same month...!!! More

by tony Verified Customer Verified Customer

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Very pleased with the sales staff. They put me in a very nice truck that I'm very happy with. They put me in a very nice truck that I'm very happy with. More

by superjpm2 Verified Customer Verified Customer

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All went well from start to finish William was not aggressive and was concerned with my issues aggressive and was concerned with my issues More

by troyroberts Verified Customer Verified Customer

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