Laron Moore | Page 11

It’s hard to rate Ferman Chevrolet due to the lack of consistency when it comes to good customer service in multiple areas, excellent customer service would be too far to reach from my experience . It st consistency when it comes to good customer service in multiple areas, excellent customer service would be too far to reach from my experience . It starts from sales and trickles throughout the dealership to the service department . Everyone starts out strong with hello but falls through on communication and follow up process. I’ve found myself having to go to multiple people because the one person I’m working with does not return calls or never around. Then when I see them in person, they give a sorry excuse. Excuses only satisfies those who tell them! My leasing experience started out good with my sales person, however once I committed to purchasing the 2025 Blazer, I was sent home with the plastic left on the backseat headrest, the floors were never vacuum they placed paper floor mats over the dirt from previous test drivers, other people finger prints all over the inside. Therefore I can only assume they never cleaned the inside only wash the outside and put Armor oil on the tires and said they had it washed up and cleaned out. I fell short for not checking behind what I was told since it was 9pm and the next day was Thanksgiving. When I did make contact with my sales person on Friday he was out sick. I can say my sales person once he came back from being out sick he has tried to smooth out the situation however when he pass the ball to the service department they drop the ball. More

by Kmartin Verified Customer Verified Customer

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Very thorough, listened to our needs and expectations, requested a payment amount and met all expectations requested a payment amount and met all expectations More

by yontamay3638 Verified Customer Verified Customer

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We also really liked our salesperson Jake he really never gave up trying to help us get the traverse we wanted. gave up trying to help us get the traverse we wanted. More

by Marshs Verified Customer Verified Customer

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Excellent service of Andrew, he was very helpful during my purchase. I was very happy with his service. my purchase. I was very happy with his service. More

by am Verified Customer Verified Customer

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Will & staff were great to work with. Pricing was clear and fair. After sale care is great so far. Pricing was clear and fair. After sale care is great so far. More

by phearable Verified Customer Verified Customer

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Brandon was a great salesman. Talk care of all my needs. I will buy from him again. Talk care of all my needs. I will buy from him again. More

by mlabadie65 Verified Customer Verified Customer

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This dealer is very committed to their work. The staff are very professional too. Special Mention to William!! The staff are very professional too. Special Mention to William!! More

by riogallo6 Verified Customer Verified Customer

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Everyone is extremely friendly, helpful and takes the extra time to make sure that you can be met halfway. Services Department also very friendly and helped fix my car. extra time to make sure that you can be met halfway. Services Department also very friendly and helped fix my car. More

by alyssafraczek Verified Customer Verified Customer

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The Salesperson worked Diligently to get the car that I wanted....I'm Very Satisfied with the Vehicle....The Salesperson Angela Haroon did an Exceptional job... And Mason The Finace Guy Did An awesome wanted....I'm Very Satisfied with the Vehicle....The Salesperson Angela Haroon did an Exceptional job... And Mason The Finace Guy Did An awesome Job Also! Thank you Ferman of Brandon Team!!! More

by sandrasmith53 Verified Customer Verified Customer

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Excellent friendly service. Never felt like a sales engagement or pressured into a decision. Word Never felt like a sales engagement or pressured into a decision. Word More

by jmac0120 Verified Customer Verified Customer

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