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Larry Thompson
Larry Thompson at Bob Rohrman Toyota

Larry Thompson | Page 6

Service Advisor

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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107 Reviews
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107 Reviews

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107 Reviews of Larry Thompson

September 10, 2022

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Employee Rating

I went to this dealer to the maintenance of my car and they don’t do it they fix another things that my car it was not broken and they didn’t fix an problem in the engine so now is broken and they won’t t More

by Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Sep 14, 2022

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 26, 2022

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Employee Rating

Very cordial attendants. Very capable mechanics. Very timely service. Prices seem a little high. Thanks! More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mason Schutz

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Aug 29, 2022

Bob Rohrman Toyota responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota!

August 26, 2022

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Employee Rating

Pleasant and friendly. Service was great. Didnt have to wait to long and they told me step by step what they did. More

by LS1TOPGUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 29, 2022

Bob Rohrman Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 25, 2022

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Employee Rating

Absolutely the best best best ever lol , normally no surprise well at least with me More

by 6406aas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Eli Qaahr, Mason Schutz

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Aug 29, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2022

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Employee Rating

This dealership was very professional and got parts in in a timely manner all people that I come into contact with was very professional and easy to work with More

by cayton47948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sonya Johnson

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Aug 21, 2022

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

August 17, 2022

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Employee Rating

My service was routine, but was handled in a prompt and professional manner and explained clearly More

by ssrossie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Eli Qaahr, Mason Schutz

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Aug 18, 2022

Bob Rohrman Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota, we look forward to having you as one of our valued customers for many more years to come!

August 08, 2022

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Employee Rating

The building and service areas were clean and comfortable. I enjoy looking at the new vehicle in the show room but because of the chip shortage there was not much to look at More

by edcarlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Eli Qaahr, Mason Schutz

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Aug 08, 2022

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 29, 2022

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Employee Rating

As always, the service team provides awesome service, efficient and high quality work, and accurate ETA’s More

by Bill M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Miller, Trevor Oakes , Mason Schutz, Victoria

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Jul 30, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to leave us this fantastic review, Bill. It's great to hear that we've always been able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Bob Rohrman Toyota!

July 29, 2022

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Quick service. Great customer care. I would definitely recommend Bob Rohrman auto for any auto service needs. More

by APRILZENZ
Recommend Dealer
Yes
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Jul 30, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us, Aprl. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 27, 2022

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Employee Rating

My cars air ran out again in a short amount of time after getting fixed. More

by IMINI0114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Mason Schutz

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Jul 30, 2022

Bob Rohrman Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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