Launi Kopa | Page 40

I made an appointment a week in advance. Received a confirmation call and the day of service, the appointment wasn’t in computer. 5 hours to have my oil changed and inspection done. At first I was tol confirmation call and the day of service, the appointment wasn’t in computer. 5 hours to have my oil changed and inspection done. At first I was told they would be unable to do it. Then I was told I must not have hit the correct button on the confirmation call which then took the appointment out of the computer, but was also told you don’t have a system that calls to confirm appointments. Everyone at your facility was confused And because of that it cost me an entire day sitting there waiting for my car to be done. I do not believe this had anything to do with the agents themselves and I will not rate them poorly because I felt that they were just as confused by this issue as I was. This seems to be a problem higher up the ladder. I was NOT happy More

by COONEYTARA Verified Customer Verified Customer

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Terrible experience got my oil changed left my whole engine was shaking came back they didn’t put filter in right. Waited to long to engine was shaking came back they didn’t put filter in right. Waited to long to More

by Dotzelm Verified Customer Verified Customer

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I was delighted with our sales man. He was very knowledgeable and helpful! We got into a great car. Not happy about no key fob and spare key with the car though. That was an extra expense that was knowledgeable and helpful! We got into a great car. Not happy about no key fob and spare key with the car though. That was an extra expense that was not my doing and could have been fixed by the dealership instead of charging me the new owner. Also wasn't happy that I had to put a new tire on in a month when they said if the thread is 5 or below they replace them. Mine was a 5. Other than that I would highly suggest them and they look into those type of situations and fix them. More

by Sher71481 Verified Customer Verified Customer

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I love Dickson City Hyundai. The staff is so nice and helpful every time I’ve dealt with them. I was running late for my appointment due to being stuck in traffic but they were understanding and were abl helpful every time I’ve dealt with them. I was running late for my appointment due to being stuck in traffic but they were understanding and were able to do my service when I arrived. I can’t recommend them more. More

by KEYSTONIAN05 Verified Customer Verified Customer

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Original appointment date set up was perfect. The waiting time on the date of service was minimal and the staff was very pleasant and thorough. time on the date of service was minimal and the staff was very pleasant and thorough. More

by Jimmy L-58. Verified Customer Verified Customer

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Service is friendly, knowledgeable and responsive to requests and questions. Recently, my lane assist stopped working and could not find the switch to turn it on. Service techs found the problem quickl requests and questions. Recently, my lane assist stopped working and could not find the switch to turn it on. Service techs found the problem quickly and fixed it during a routine checkup. More

by EricRN Verified Customer Verified Customer

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I took my car there for an inspection and oil change waited 4 hours when I had an 8 o’clock appointment and also the mechanic was sitting in my car with no mask on and he had mud all over my carpet and waited 4 hours when I had an 8 o’clock appointment and also the mechanic was sitting in my car with no mask on and he had mud all over my carpet and mud on my seats they didn’t lay nothing down to prevent it and when I called in to complain they did offer me to bring my car in for a detail cleaning but only had during the week did not offer weekends so I asked about A loaner because I need my car to get to work and I could drop it off and they told me that they didn’t have anything available that they were getting back in touch with me and I haven’t heard anything back from them very disappointed on how everything happened and I was treated. And I also like to point out when I bought my car back in July and everything I was told that I could wait six months and refinance my car so I can get a lower entrance in a better car payment and so I did wait the 6 months To call Lynn about refinancing the car and was told that you cannot do that for at least 18 months to two years and I said well that’s not what I was told when I bought the car from the sales person in the finance person so I felt like I was lied too just so they could make a sale so I was very disappointed when I found that out a few weeks ago right before I had to take my car in for an inspection so I was very unhappy about that also I’m not pretty sure if I would come back here and purchase another car. And when I talk to the finance person they had told me that the sales person has been told many times that you cannot refinance in six months so they’re still allowing the person to sell cars and still give false information to customers. More

by K.SEIDITA Verified Customer Verified Customer

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I’ve been coming here for years for service on my vehicles. I usually never have any issues, Launi is the best service rep there, she is always friendly and helpful. vehicles. I usually never have any issues, Launi is the best service rep there, she is always friendly and helpful. More

by Melon Verified Customer Verified Customer

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Been coming here for years. Launi has always been super kind, helpful, and quick to respond when I need help. Billy is the tech who always works on my car and I've never had an issue. Would highly recommen kind, helpful, and quick to respond when I need help. Billy is the tech who always works on my car and I've never had an issue. Would highly recommend and will continue to come back for great service. More

by JamesPlatt1295 Verified Customer Verified Customer

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The service was wonderful.The only thing was that they The service was wonderful. The only thing was that they forgot to reset my maintenance light after they changed my oil. But they did reset it when I The service was wonderful. The only thing was that they forgot to reset my maintenance light after they changed my oil. But they did reset it when I went to get my light fixed More

by paulettefargione Verified Customer Verified Customer

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