Launi Kopa | Page 41

Launi was very helpful. She was understanding and always courteous. I was a little disappointed that it took almost 5 days to look at the car after it was towed in, and that I had to wait that long to get a courteous. I was a little disappointed that it took almost 5 days to look at the car after it was towed in, and that I had to wait that long to get a rental. More

by ANGELAIZZO51 Verified Customer Verified Customer

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When I had an engine recall on my car they took care of my car quickly. Very pleased with the service and professionalism at Dickson City Hyundai! Thank you! my car quickly. Very pleased with the service and professionalism at Dickson City Hyundai! Thank you! More

by Bonnie.Brizgint Verified Customer Verified Customer

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Let's see. I Bought a 2017 Hyundai Tucson on December 5th. 3 months later my car breaks down. I get it towed to the dealership, and I get told that their servers were ransom attacked. The entire Hyundai 5th. 3 months later my car breaks down. I get it towed to the dealership, and I get told that their servers were ransom attacked. The entire Hyundai company servers were down for 2 weeks. My car was completely inoperable yet I get told they couldn't get me a rental due to the car having minor issues. First off what do you mean minor issues? The car wouldn't even turn over to turn on. So they wouldn't give me a rental car. Instead I had to pay 236 a week for 2 weeks out of my pocket for a rental car. I told the actual cooperate Hyundai customer service team that I wouldn't pay my bill if they won't do anything for me, and they had the nerve to say that the car will be repossessed then. A car that is 3 years old with 40k miles shouldn't have engine problems. So 2 weeks go by I get a phone call that my cars engine was done. They said I'm supposed to get back paid for the towing and car rental, but honestly their customer service is awful. Dealing with a time like that was so stressful and as a customer who always paid my bill on time, and paid more than the monthly bill. I was furious that I was treated this way and I'm pretty sure many other people have been treated this way due to their lack of software defense protection. I'm now in fear that my personal information, and others who own Kia/Hyundai vehicle's may have personal information leaked. I highly recommend people to not buy either a Hyundai or Kia vehicle. Service team sucked so bad that Launi specifically gave my wife problems with her attitude. Assuming that we were harassing about our car, and I can guarantee that we weren't if the manager checked the phone records. Either way, Launi was a terrible service rep had such a cocky stern attitude for no reason at all. I personally don't know where she came from, but she shouldn't be dealing with customer services as a job. I work in retail, and you are not supposed to be giving customers anymore issues than they already have. To finish this off I honestly don't even want my car anymore, and I'll never get a Hyundai ever again. Brandon I will say was very great to us, and he's a good customer service representative. I have my car back now and the warranty covered everything so that was a plus. More

by jfsnede Verified Customer Verified Customer

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I had no trouble getting through and they were very helpful. I forgot my insurance card and Launi called and got a copy. Great service. helpful. I forgot my insurance card and Launi called and got a copy. Great service. More

by hnewt77 Verified Customer Verified Customer

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Launi was the best communicating all the details of our repair that was needed it . She has best of the best customer service and she should be recognized for it . Also , thank you to the mechanics for t repair that was needed it . She has best of the best customer service and she should be recognized for it . Also , thank you to the mechanics for their work (expensive hourly labor but quality needs to be paid for:) More

by Cat Verified Customer Verified Customer

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Excellent costumer service . Vinny is the best cars sale . And every body , service department they are amazing. Thanks very much. The only dealer in the area with good service . . And every body , service department they are amazing. Thanks very much. The only dealer in the area with good service . More

by BUCHUANN Verified Customer Verified Customer

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I've been a customer of Dickson City Hyundai since 2006. I recently purchased my 4th vehicle from them. Would not think of going anywhere else to purchase a vehicle. Always treated with respect from Sales t I recently purchased my 4th vehicle from them. Would not think of going anywhere else to purchase a vehicle. Always treated with respect from Sales to Service. I would highly recommend their dealership to anyone looking to purchase or lease a vehicle or having service done to their existing vehicle. More

by KatC Verified Customer Verified Customer

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Great customer support, great service dept had no issues in and out little in just a hour free inspection only had to pay emissions test in and out little in just a hour free inspection only had to pay emissions test More

by Ellmo 935 Verified Customer Verified Customer

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Lonnie was AWESOME Hyundai is down and her and her team went above and beyond to make sure I got where I was going. Super friendly and understanding. I'll be back for the recall, then I'll be back after th went above and beyond to make sure I got where I was going. Super friendly and understanding. I'll be back for the recall, then I'll be back after that! More

by Liquid1027 Verified Customer Verified Customer

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Great staff all the way around, Mike went above and beyond to give me a great deal on A new Sonata and me feel great about the deal. Mike Pace made the financing easy, Quick and painless. Brandon and beyond to give me a great deal on A new Sonata and me feel great about the deal. Mike Pace made the financing easy, Quick and painless. Brandon and Launi as always make the service department stand out More

by DNAED Verified Customer Verified Customer

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