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Laura Belliveau
Laura Belliveau at Genesis of Naples
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Laura Belliveau

Internet Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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3.4
5 Reviews

Dealership Experience

4 yrs, 2 mos

3.4

5 Reviews

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5 Reviews of Laura Belliveau

May 03, 2025

Dealership Rating
Employee Rating

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Rake, Carlos Caraballo, Anthony "Tony" Catalina, Eddie Garcia, Sammy Jo Mannering, Alex Valentin, John D'Angelo, Kevin Poeling, Jeff Stall

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May 05, 2025

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 02, 2025

Dealership Rating
Employee Rating

Good respectful price negotiation. Checked back but not smothering. Good deal! Mike Colgan and Laura were a great team to work with! Great overall experience! More

by jadelex249
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Colgan, Lance Burdge

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Apr 03, 2025

Genesis of Naples responded

We're delighted to hear that Mike and Laura provided a respectful and smooth negotiation experience at Genesis of Naples. It's fantastic to know you enjoyed working with our team, and we appreciate your feedback!

February 20, 2025

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Employee Rating

I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do More

by shelagj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Rake, Carlos Caraballo, Sammy Jo Mannering, Alex Valentin, John D'Angelo, Kevin Poeling, Jeff Stall

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Feb 20, 2025

Genesis of Naples responded

Shelagj, I apologize for the inconvenience with the emails. This isn't the experience we want our customers to have, and I'm sorry for any frustration caused. Please reach out directly so we can address this issue promptly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

January 18, 2025

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Employee Rating

Everyone at the dealership was helpful and tried to make it easy to buy my GV70 ! More

by loguemarcella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony "Tony" Catalina

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Jan 20, 2025

Genesis of Naples responded

Thanks so much for the review for our Genesis of Naples team. We appreciate your support, and we hope you enjoy the GV70!

December 28, 2024

Dealership Rating
Employee Rating

Great service from Pawel and all involved. Have been very happy with the dealership since we purchased our G90. More

by charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Caraballo, Steve Kalinowski

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Dec 30, 2024

Genesis of Naples responded

Charlie, we're delighted to hear that Pawel and the team at Genesis of Naples have provided you with great service. Thank you for your continued support!

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