Laura Brown
Laura Brown at Westside Lexus

Laura Brown | Page 3

Service Consutlant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
171 Reviews
5.0

171 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

171 Reviews of Laura Brown

March 17, 2022

Dealership Rating
Employee Rating

Great customer service although the selection of vehicles has greatly diminished, but I would still recommend this dealership to my friends and family. More

by shahidyasin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 17, 2022

Westside Lexus responded

Thank you for the great review! While we apologize for our lack of available inventory, we are glad to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to earn your business again down the road!

February 14, 2022

Dealership Rating
Employee Rating

Always helpful and efficient. Service department and of course sales. My salesman Alex Winniki gets back to me immediately, answer ms all my questions and gives good advice More

by paulapoz
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki, JT Teodoro

Feb 14, 2022

Westside Lexus responded

It really is great to hear that our team always takes excellent care of you here at Westside Lexus! We appreciate your kind words about Alex! See you again next time you need us.

December 09, 2021

Dealership Rating
Employee Rating

Pretty much the best of everything Lexus has to offer…beautiful facility and knowledgeable, helpful personnel in sales (Alex W) and service (Laura B). Would not take our business anywhere but Wests More

by Scout
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Dec 10, 2021

Westside Lexus responded

We're so proud to have earned your business with our informative care, Scout! Alex and Laura will love seeing their names in your positive review as well. We're grateful for your loyalty to Westside Lexus, and we look forward to our next chance to provide you with outstanding service!

November 12, 2021

Dealership Rating
Employee Rating

Very professional and very clean As as ff gg he jj lo Very professional and very clean As as ff gg he jj lo zzxc by bb no qq we we tried to yyb net More

by ahetz
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Sam Chau

Nov 13, 2021

Westside Lexus responded

Thank you for taking a moment to leave Westside Lexus positive feedback. We're grateful for your business and wish you safe travels on the road ahead!

September 15, 2021

Dealership Rating
Employee Rating

Laura was friendly and efficient she made sure that I was informed and she got the job done. More

by eric@eccsvox.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Rockett, Sam Chau , Travis Buck

Sep 15, 2021

Westside Lexus responded

Thank you for the five stars! We are happy to see Laura made your visit to Westside Lexus a positive experience. See you soon!

September 14, 2021

Dealership Rating
Employee Rating

My experience was awesome. The car salesman’s knew how much I wanted the car. More

by CHLOEJONES9116
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Sam Chau

Sep 15, 2021

Westside Lexus responded

Chloe, thank you for taking the time to share! We are thrilled to hear that you had such an enjoyable experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back!

August 25, 2021

Dealership Rating
Employee Rating

Excellent dealership. Have bought 2 cars from Westside and can highly recommend both their sales and service. The sales department is knowledgeable about the cars and carefully explains the features. Havi More

by Ebgoodwinco
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff, Sam Chau , Alex Ruata

Aug 26, 2021

Westside Lexus responded

We are delighted to hear that you've had great experiences with both our sales and service teams! It means a lot that our service continues to stand out to you, and we will certainly pass along your thanks to Laura and the rest of the Westside Lexus staff. Have a great day!

August 19, 2021

Dealership Rating
Employee Rating

They r very organized and give great customer service! They return calls promptly and always get u in quickly! I especially like Mary Margaret McGowen in sales and Laura Brown in service. More

by BEV.E.STEWART
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowen, sales

Aug 20, 2021

Westside Lexus responded

It is validating to hear that our team is delivering this level of service to our guests! Mary and Laura are exactly as you described. They have a passion for assisting clients and are packed with knowledge. Thank you for choosing Westside Lexus and we look forward to your next visit!

July 28, 2021

Dealership Rating
Employee Rating

Great experience. Process was made super simple and was able to trade in my car and drive out with new car seamlessly. Salesman was extremely helpful and friendly. More

by DAVID.LAGUNAAPONTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff, Edwar Guerrero , Nam Pham

Jul 28, 2021

Westside Lexus responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Westside Lexus and for taking the time to review our work. Have a wonderful day and drive safely in your new ride!

July 20, 2021

Dealership Rating
Employee Rating

Very knowledgable people and great customer service.They Very knowledgable people and great customer service. They helped me find the new car I wanted And did not push a different one just to get A sale More

by JRVAUTHRIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Parish, Jeff Jones

Jul 20, 2021

Westside Lexus responded

Thank you so much for leaving us 5 stars! There's nothing we love more than hearing you received great customer service! At Westside Lexus it's not about the sale for us, it's about getting you the vehicle you're seeking. We're happy to hear that we succeed there for you, and we thank you for your recommendation of the service department as well! Thank you for your business and we hope to assist you again down the road!