Laura Danzuso

My vehicle was taken into the service area at the appointment time. Laura was very helpful in accepting the vehicle and listing the various items needing to be addressed. Laura kept me informed in a appointment time. Laura was very helpful in accepting the vehicle and listing the various items needing to be addressed. Laura kept me informed in a timely manner. I needed tires and she provided a solid recommendation along with a timeline to address. Great Service! More

by pegbuckley0 Verified Customer Verified Customer

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They treat you like family. They are there for you.When you really need them, and they put you first. They put the customer above the profit They are there for you.When you really need them, and they put you first. They put the customer above the profit More

by DOUGLASK43 Verified Customer Verified Customer

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When I took my Explorer to have the work done was one of the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next m the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next morning my Explorer wouldn't start due to electrical issues and the week that I was facing I needed a vehicle. I called Washington Ford and through moments of sobbing they were able to ascertain what I needed done and we're able to get my Explorer in immediately. They arranged for a rental for me which they paid for. When I arrived at the dealership the response to my tragedy was overwhelming, with kindness and support and hugs and prayers from the staff the got me situated. Along with that they sent flowers to the funeral home to honor my wife and family. I was never charged for the work they did on my vehicle nor the rental In all the years of buying vehicles I had never seen a dealership put a person before profit like Washington Ford did. I will always buy my vehicles from them they treated me like a member of the family and honored the memory of my wife. The staff told me to come down to vent, cry, or whatever I needed to help with my mourning. People like Cindy Timmons along with Andrea and Don, and everyone on that staff there are just outstanding and put the person above the profit and genuinely care. Washington Ford is a one of a kind dealership that cares for their customers. More

by DOUGLASK43 Verified Customer Verified Customer

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Awesome work and love the products that i purchased. Could not ask for a better service department and service technicians. Could not ask for a better service department and service technicians. More

by smkennedy65 Verified Customer Verified Customer

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My issue was a recall on the vehicle. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. More

by BNAS7372 Verified Customer Verified Customer

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Wonderful customer service. I just love Cindy and her person attention to detail. For always keeping me informed. I just love Cindy and her person attention to detail. For always keeping me informed. More

by TLLAWSON917 Verified Customer Verified Customer

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Mobile customer service was on time, fast and performed the reprogramming required by the recall. Very satisfied! the reprogramming required by the recall. Very satisfied! More

by CONDO Verified Customer Verified Customer

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