Laura Flanagan
Laura Flanagan at Irvine Subaru

Laura Flanagan | Page 12

Service Adviser/Scheduler

Irvine Subaru

23663 Rockfield Blvd
Lake Forest, CA 92630

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rated
244 Reviews
not yet
rated

244 Reviews

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244 Reviews of Laura Flanagan

December 17, 2023

Dealership Rating
Employee Rating

My daughter came in for only an oil change and then ended up paying $183. Other things were added to the service without her fully knowing. Is this the norm to take advantage of kids who don’t know about the More

by DL
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sebastian Calvo

Dec 21, 2023

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (949) 547-2098 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

December 15, 2023

Dealership Rating
Employee Rating

Everyone was very friendly. Sebastian and Laura were both very helpful. The waiting room was very comfortable. More

by runjill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 17, 2023

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Frank's Irvine Subaru as your first choice for service!

December 15, 2023

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Employee Rating

Laura was great. She listened to my problem and was able to get it fixed in a timely manner. More

by KLOHALLORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2023

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. Our team is available should you require any extra help.

December 15, 2023

Dealership Rating
Employee Rating

Laura Flanagan is one "Awesome" Service Advisor! I know that I'm in good hands when she handles my service at this dealership. More

by gbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2023

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2023

Dealership Rating
Employee Rating

Great staff, helpful, knowledgeable, keeps you in the loop with time frame on service for car More

by ssned25271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Desiree Farey , Sam Flores

Dec 16, 2023

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 14, 2023

Dealership Rating
Employee Rating

Clemente is always friendly, courteous, and efficient. Texts to inform when the servicing is done makes it easy. When longer services have been completed, the courtesy car has been very welcome. More

by Roadtrip Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo , Clemente

Dec 16, 2023

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope to be of service to you again! Take care!

December 14, 2023

Dealership Rating
Employee Rating

The service advisors at Irvine Subaru always explains the situation in detail. They offer reasonable advice, very considerate of people's time. When there is a mistake, they do their best to rectify. I defin More

by swsetiadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2023

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

December 13, 2023

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Employee Rating

I have been a service customer since my original 2015 Outback purchase. I returned to Irvine Subaru to purchase a second vehicle. More

by GINAPAQU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 15, 2023

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

December 12, 2023

Dealership Rating
Employee Rating

Laura and the service team are awesome. I always feel in great hands. Super communications. Super professional. More

by BRUCEWOOD_LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo , All of the Service Team.

Dec 14, 2023

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2023

Dealership Rating
Employee Rating

FRIENDLY, FAST AND PROFICIENT AND A REQUIREMENT TO UTILIZE 15 WORDS IS PROBABLY WHY I WON'T ANSWER ANY MORE OF YOUR SURVEYS. More

by mountainmanmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 13, 2023

Irvine Subaru responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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