Laura Flanagan
Laura Flanagan at Irvine Subaru

Laura Flanagan | Page 13

Service Adviser/Scheduler

Irvine Subaru

23663 Rockfield Blvd
Lake Forest, CA 92630

not yet
rated
244 Reviews
not yet
rated

244 Reviews

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244 Reviews of Laura Flanagan

December 09, 2023

Dealership Rating
Employee Rating

Service advisor, Laura, listened carefully to my concern, then made sure that my Subaru was fixed 100%+++! More

by HERBS7040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Irvine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Frank's Irvine Subaru. We hope to be of service to you again! Take care!

December 09, 2023

Dealership Rating
Employee Rating

My Forester has not seen another shop in 9 years and I keep coming back. More

by bernd_scheuchl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 11, 2023

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2023

Dealership Rating
Employee Rating

The service advisor that checked us in was so rude. Never said hello never addressed us. When we asked a question about our car his response was “I wouldn’t know I don’t drive a Subaru and I never woul More

by Colleenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sebastian Calvo

Dec 12, 2023

Irvine Subaru responded

Dear Colleen, My sincerest apologies that your recent experience with us did not meet your expectations. As a family-owned and operated dealership, we consider it a privilege to serve you and will be discussing your feedback with our management team immediately. I would also like to speak with you to ensure your next visit offers you a wonderful customer service experience. Please feel free to contact me directly anytime. Warmest Regards, Crystal Ries Customer Care Manager Frank's Irvine Subaru (949) 547-2098 crystalr@irvinesubaru.com

December 08, 2023

Dealership Rating
Employee Rating

Fast, efficient well-priced service. Very fast, half of the estimated time. My experience at Irvine Subraru has always been good. More

by EXALCON53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 10, 2023

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 07, 2023

Dealership Rating
Employee Rating

The service process was easy. I waited for my car and it was ready sooner than expected. The staff was friendly and efficient. More

by STELLASABLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 09, 2023

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 06, 2023

Dealership Rating
Employee Rating

Service was prompt and thorough. Advice was given for future reference and they even helped get out a stuck seatbelt. More

by caevancoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Martin, Sebastian Calvo

Dec 08, 2023

Irvine Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

December 04, 2023

Dealership Rating
Employee Rating

Irvine Subaru ROCKS! !!!! Irvine Subaru ROCKS!!!!! Irvine Subaru ROCKS!!!!! Irvine Subaru ROCKS!!!!! Irvine Subaru ROCKS!!!!! More

by rhubbar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Allen

Dec 08, 2023

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 03, 2023

Dealership Rating
Employee Rating

Over many years of maintaining my Forester XT this dealership's Service Dept. has shown they value my business by treating me fairly. By providing a loaner while my car is diagnosed and repaired the More

by dannyb53
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo , Clemente Mendoza, Rafael Medina

Dec 06, 2023

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 03, 2023

Dealership Rating
Employee Rating

Excellent service. On time, friendly, accommodating . Laura went out of her way to help getting my car fixed More

by angelperozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 06, 2023

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 03, 2023

Dealership Rating
Employee Rating

Great service! The work is always done in a timely manner and my car is always washed and clean inside More

by m.northart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Calvo

Dec 06, 2023

Irvine Subaru responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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